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ONE-YEAR LIMITED WARRANTY
What is Covered Under This Warranty?
The item you have purchased is warranted against defects in material and workmanship
for the following parts from the date of purchase for the period of warranty as outlined
below, but only when the unit is installed and operated in accordance with the instructions
in this Owner’s Manual and in compliance with local building and fire codes:
Limited 1 Year
•
Stainless Tube/Plate burner
Limited 90 days
•
All remaining parts
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the
relevant warranty period and provide us with a copy of your dated register receipt as proof
of the purchase date. We reserve the right to request photographs and/or return of the
defective item(s) and/or such other evidence relating to any claim as we shall reasonably
require. Please call our customer service center at 1-800-416-3511 for additional warranty
claim details and procedures.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations:
This warranty is subject to the limitation set forth above. In addition, this warranty is made
to the original purchaser only and is effective only if items are purchased from one of our
authorized dealers. This warranty is not transferable. For warranty replacements based on
warranty claims, we will not be responsible for charges associated with shipments outside
continental North America at any time or for any reason.
Warranty Exclusions: This warranty is subject to the exclusions set forth above. In addition,
the following are excluded from coverage under this warranty: any item used for
commercial, contract or any other non-residential purpose; clearance items, display
models or items purchased “as is”; freight damage; items subject to misuse, abuse,
neglect or lack of proper care or maintenance (including without limitation as provided in
any “care and maintenance guide” or similar information we provide); normal wear and
tear; damage caused by acts of nature, acts of force majeure, vandalism, fire or other
casualty, or improper assembly; hardware against corrosion or rusting; purchased or
replacement parts; and all plastic parts. Also excluded are loss of use or time;
inconvenience; money; travel; packaging; or incidental, special or consequential damages
of any kind. Replacement of defective items or parts as provided herein, or (at our sole
discretion) pro rated refund of your purchase price, shall constitute your sole and exclusive
remedy for items which are not as warranted. In no event shall our responsibility exceed
the purchase price of the item found to be other than as warranted. This warranty is the
exclusive statement of your rights with respect to items you have purchased and
supersedes any other express warranty or statement, written or oral, made in connection
with the purchase and sale of such items. The term ”item” when used herein in the singular
refers to the specific piece found to be defective, and not to the entire set of which the item
is a part.
Some states do not allow exclusion or limitation of incidental or consequential damage, so
that limitation may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state.
