Warranty Information
Your ROVER comes with a 3
year defects warranty to cover
against faults in materials and
workmanship when your pram
is used under normal conditions,
according to our user manuals
and technical specifications.
The benefits under our warranty
are in addition to other rights and
remedies under the law in relation
to consumer goods: Our goods
come with guarantees that cannot
be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and for compensation for any
other reasonably foreseeable loss
or damage. You are also entitled to
have the goods repaired or replaced
if the goods fail to be of acceptable
quality and the failure does not
amount to a major failure.
The warranty period starts from the
date that your pram is dispatched
from our warehouse and is valid in
Australia only.
To make a claim email us at:
or
with
a detailed description, video and/or
photos of the defect and a photo of
the batch number, which is located
inside the back of your basket. Our
warranty team will then determine
the best way to resolve any defects
or faults. Babybee reserves the right
to repair, exchange or replace the
damaged item with a replacement
part. Some parts may be replaced
with newer model parts as the pram
is improved over time.
The warranty is not valid in the
following cases:
• Defects or faults resulting from
improper assembly, care or use
as outlined in our user manual;
• Defects or faults resulting from
an accident, airline or transport
damage;
• Normal wear and tear, including
scratches to the frame or colour
fading of the fabrics;
• Damage to handle/bellybar grips or
fabrics (i.e. scuffs or tears) as a result
of normal handling and daily use;
• Corrosion, mould or rust due to
extreme environmental conditions,
including high humidity, salt spray,
snow or due to lack of regular
maintenance.
• Products that are purchased second
hand or from an unauthorised
distributor;
• Using a part or accessory that is not
compatible with the product and/or
not manufactured by Babybee Prams;
• If you or a third party has attempted
to modify or repair the pram without
having received written permission
from Babybee Prams.
• Claims from anyone other than the
original purchaser (i.e. no longer valid
if gifted or sold to another individual)
• Damage resulting from extreme heat
conditions (i.e leaving in car on hot
days)
• Customer dissatisfaction with the
product in terms of fit, weight,
functionality, colour or design.
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