Aztech MDP3858SP-W, User Manual

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Appendix A — Frequently Asked Questions
The Modem Board Installation Wizard says “the driver could not be
installed”.
Windows 95/98
Not applicable.
Windows NT 4.0
Make sure that your modem card is fully inserted into the PCI Bus Slot and
install the modem drivers again.
I have done a diagnostics test of my modem and there is nothing
wrong with it. However, when I use a communications software, there
seems to be an error. Why?
Windows 95/98/NT 4.0
Try to use a different telephony application like Microsoft Fax to fax a
document. If the sending of a fax is successful, then the fax function of your
modem is working fine.
Try to use
Hyperterminal to dial up to a BBS. If the connection is successful,
then the data function of your modem is working fine.
Try exiting the communications software and running it again.
While testing the modem, the system gave an error message saying
that it was unable to open the COM Port.
Make sure that you have closed all communication software (e.g.
Hyperterminal, Dial-up Networking, etc.) when you are doing the diagnostics
test.
However, if there is no communications software running, do the following:
1. From the Windows taskbar, click
Start > Settings > Control Panel .
2. Double-click the System icon.
3. Click the Device Manager tab.
4. Check whether there is any yellow exclamation mark on the modem device.
If yes, remove the modem device and re-install the modem drivers.