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Important Tips:
Ensure that all active telephone extensions are fixed with DSL microfilters for
stable and reliable internet experience. The DSL microfilter can be seen in Step
1 - Equipment Check.
Remember the Network Name (SSID) and Network Key of the wireless setup.
For more information, please refer to Step 5 - Section A - You Network Name
and Key. Please note that your Network Name (SSID) and Network Key may not
be the same if you have changed your wireless settings.
Please place the Residential Gateway on a flat surface and ensure the
following:
Simple Troubleshooting Steps for SingNet Residential Gateway
If you encounter any internet connectivity issue, please try the following:
Note that the wireless coverage may vary or fail due to any of the above-mentioned
factors which are not within SingNet’s control. SingNet shall not be liable for
any loss or damage arising from such interference or failure. Customer shall
be solely reponsible for providing all equipments necessary such as repeaters,
at his/her own expense to extend the wireless coverage should the need arise.
It is not near blockades such as building structure and natural or artificial
barriers.
It is not kept in an enclosed area that will affect the signal coverage.
It is not near any electronic devices such as microwave ovens, bluetooth
devices and/or cordless phones so as to reduce interference of the same
frequency.
It is not near water containing equipment filled with water to optimize
wireless signal.
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Reboot your SingTel Residential Gateway.
Wait 5-10 mins until the Internet/ Service LED indicator turns green.
Open your web browser to try connecting to the Internet by surfing a web
site.
If the issue remains unresolved,
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Check if your telephone has dial tone.
Use a new DSL Microfilter and/or telephone line (RJ11).
Connect your SingTel Residential Gateway to another wall socket.
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