Azio ENC311-C41 Page 33 User Manual Download

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Contact Information

Address:

19925 Harrison Ave.

Walnut, CA 91789

Telephone:

(909) 468-1198

Fax:

(909) 839-2629

Website:

www.aziocorp.com

Customer Service:

[email protected]

Technical Support:

[email protected]

Pre-Sale Questions:

[email protected]

Summary of Contents for ENC311-C41

Page 1: ...AZiO External HD Kit User s Guide ...

Page 2: ...ng the Drive 20 Formatting for Mac PC compatibility 20 Partitioning Formatting in Windows XP or 2000 20 Partitioning Formatting in Windows Me or 98SE 21 Formatting in Mac OS X 21 Formatting in Mac OS 9 22 How to safely dismount the Drive 23 AZiO External HD Kit Features Explored 24 Hi Speed USB 2 0 24 FireWire 400 24 Serial ATA 25 Frequently Asked Questions 26 Troubleshooting 28 Troubleshooting fo...

Page 3: ...easy to install is hot swappable and is backed by AZiO Corporation s 1 year Limited Warranty This AZiO product features high quality construction advanced external interface technology and state of the art industrial design assured to provide you with years of reliable performance The information in this guide pertains to the following models ENC311 C41 USB 2 0 FireWire 1394a Interface ENC311 U41 ...

Page 4: ...ts If the device is malfunctioning contact AZiO Technical Support via the Support page at www aziocorp com support php or call 909 468 1198 Pacific Time during regular business hours Dual interface devices Use only one interface at a time Do not expose the device to rain or use it in damp or wet conditions Never place containers of liquids on the device This can damage the device and increase the ...

Page 5: ...cal Placement Stand 5 Quick Start Guide 6 Mail In Registration Card 7 USB 2 0 Cable 8 6 pin to 6 pin FireWire Cable ENC311 C41 Only 9 eSATA to eSATA Cable ENC311SU41 Only 10 SATA to eSATA Conversion Bracket ENC311SU41 Only If you are missing any item listed above please contact Customer Service at support aziocorp com or call 909 468 1198 ...

Page 6: ...rder to use the USB 2 0 or the FireWire connection you must have Windows 2000 Service Pack 4 or later Go to www microsoft com and click on the Windows Update link Windows Me USB 2 0 users We strongly recommend getting the latest updates Go to www microsoft com and click on the Windows Update link Windows 98SE users In order to use the USB 2 0 connection you must install the USB 2 0 driver included...

Page 7: ...nectivity Mac OS 9 requires FireWire software version 2 7 or later If you have Mac OS 9 1 or later you already have FireWire 2 7 or later Mac OS 9 updates are available at http docs info apple com article html artnum 75288 USB 1 1 Compatibility This device is backward compatible with USB 1 1 However if you connect this device to a USB 1 1 port it will operate at USB 1 1 speeds up to 12 Mbps FireWi...

Page 8: ...gth x Width x Height inches 8 4 x 5 1 x 1 2 Length x Width x Height mm 213 x 129 x 30 Weight 1 5 lbs Interface Transfer Rate max Mbps USB 2 0 480 FireWire 400 400 eSATA 3 000 Chassis approved recognized FCC CE UL Power Requirement 5VDC 12VDC Startup Current max A 2 0 12V External Power Supply 34W Switching AC Input 100 240V 47 63Hz 1 2A DC Output 5 0V 2 0A 12 0V 2 0A ...

Page 9: ...ikely came with jumpers already attached to the jumper block Each IDE drive manufacturer has a different jumper arrangement for specific drive configurations master slave cable select etc Refer to the instructions that came with your drive and if necessary arrange the jumper s so that the drive is configured as a master You should use small needle nose pliers or tweezers to remove insert jumpers I...

Page 10: ...iO Corp www aziocorp com 10 2 Disassemble the Drive Kit Using a Philips screw driver remove all four screws located on both sides of the UPPER aluminum enclosure cover Do not remove the screws for the bottom aluminum case ...

Page 11: ...w aziocorp com 11 Open the drive kit by carefully remove the top cover from the body chassis Warning When handling the opened kit never touch the PCB printed circuit board It contains sensitive electronics that can be easily damaged ...

Page 13: ...rive Kit The Drive Kit PCB contains the interface connector and the power cable Orient your 3 5 hard drive so that the drives connectors are aligned with the interface connector and the power cable Match the bracket pins to the hard drive and snap on the support brackets to the drive ...

Page 14: ...on to the hard drive brackets connect the power and flat ribbon IDE cables to the drive For SATA drives there will not be a flat ribbon cable Simply install the hard drive into the interface connector Insert the drive unit onto the bottom chassis of the drive kit ...

Page 18: ...your computer cannot detect the Drive you may need to manually search for and install the driver named GPIO98 SYS If you have Windows 98 Second Edition Storage Supplement this file should be located at C WINDOWS SYSTEM IOSUBSYS GPIO98 SYS USB 2 0 Users Windows Me Users Once the Drive has been properly connected and powered on you should see a new hard drive icon and drive letter in My Computer Win...

Page 19: ...y to install the best driver for this device Click Next 5 Once the installation is complete you will see the message Windows has finished installing the software Click Finish and then eject the CD You should now see a new icon a gray box with a green arrow next to the time display on your system tray ...

Page 20: ... process However you can change the name of a hard drive at any time Mac Users 1 Locate the Drive icon on your computer s Desktop 2 Click and hold the mouse button on the icon s label until it is highlighted 3 Type in a name and press Return Enter PC Users 1 Double click on My Computer 2 In the My Computer window click on the Drive icon 3 In the File menu select Properties 4 Under the General tab ...

Page 21: ...There are several ways to resolve this issue 1 Format the Drive using the Mac OS Extended file system 2 Partition the Drive so that no partition is larger than 128 GB 3 Upgrade to Mac OS 10 3 or later Go to http docs info apple com article html artnum 107483 for details Mac OS X v 10 3 Users If you connect an NTFS formatted disk to a Mac running Mac OS X v 10 3 or later the computer can read the M...

Page 22: ...doing the following 1 Right click on My Computer and click on Properties 2 Click on Device Manager 3 Click on Disk Drives 4 Double click on the drive that corresponds to the external drive 5 Click on Settings tab 6 Make sure the Removable check box is selected 7 Click Ok and then restart the computer 8 After the computer restarts double click on My Computer The external drive will now appear Doubl...

Page 23: ...ter from the Mac OS 9 System Software CD that came with your computer or which you purchased as an upgrade 1 Insert the System Software CD into you CD drive 2 With your AZiO External Drive connected and powered on restart the computer and hold down the C key while the computer is starting up 3 You will see an alert message This disk is unreadable by this computer Do you want to initialize the disk...

Page 24: ...e the communications link is severed and the computer can no longer access it PC Users 1 Make sure your computer is no longer accessing the AZiO External Drive 2 In the system tray at the bottom of your screen click the Safely Remove icon 3 Select the Drive After a few seconds Windows will give you a message that it is safely to remove the device 4 Click OK The Drive has dismounted You can then sa...

Page 25: ...l data input output technology developed by Apple Computer and Texas Instruments FireWire offers high speed communication and isochronous real time data services commonly used for connection of data storage devices and digital video cameras 400 Mbps Interface Transfer Rate FireWire 400 can transmit data at up to 400 Mbps 50 MB s FireWire supports both isochronous and asynchronous data transfers Is...

Page 26: ...chnology primarily designed for transfer of data to and from a hard disk It is the successor to the legacy Advanced Technology Attachment standard ATA also known as IDE This older technology was retroactively renamed Parallel ATA PATA to distinguish it from Serial ATA Currently most PC motherboards or PCI SATA add on cards do not have an eSATA connector eSATA may be enabled through the addition of...

Page 27: ...0 and XP If you plan to use your drive on Windows 2000 XP only consider reformatting the Drive using the NTFS file system If you plan to use your drive on a Mac OS only consider reformatting the Drive using the Mac OS Extended file system Q Does the AZiO External Drive work on Windows XP Media Center Edition A No It is not supported at this time Q Do I need drivers for my External Hard Drive A For...

Page 28: ...rface standard In order to connect the Drive to your computer please use the included eSATA to SATA converter bracket Q What s the difference between SATA and eSATA A Initially SATA was designed as an internal interface technology The original cable design for internal use does not address EMI ESD or other attributes required by an external interconnect As the desire for external Serial ATA drives...

Page 29: ...perly and or update the driver Make sure you properly connected the Drive s internal power cable to the installed IDE drive Make sure you have all the latest updates for your operating system Make sure your Drive is partitioned and formatted using a file system that is compatible with your computer Q The drive gives me a Device cannot start Code 10 A This is a power issue Make sure your connection...

Page 30: ...0 speeds you need a connection that supports USB 2 0 If the connection only supports USB 1 1 the Drive will operate at USB 1 1 speeds up to 12 Mbps The Drive will auto sense the speed of your USB port and adjust between USB 1 1 and USB 2 0 speed Second 480 Mbps is the maximum interface transfer rate of USB 2 0 Actual data transfer rates will vary depending on a number of factors including availabl...

Page 31: ...er the upgrade is complete re initialize the Drive on Mac OS X and then copy the data back to it Q Why is my AZiO External Drive asking me to initialize it It was already formatted and it contains data A On Mac OS 9 you may need to initialize a hard drive the first time you connect it to your computer even though the hard drive may have already been formatted Another reason is that the file system...

Page 32: ...purchase This warranty applies only to the original purchase of the product and is not transferable This warranty does not cover any incompatibilities due to the user s computer hardware software or related system configuration in which the product interfaces The warranty does not cover any damage caused by negligence abuse or non authorized modifications To the maximum extent permitted by applica...

Page 33: ...33 Contact Information Address 19925 Harrison Ave Walnut CA 91789 Telephone 909 468 1198 Fax 909 839 2629 Website www aziocorp com Customer Service cservice aziocorp com Technical Support support aziocorp com Pre Sale Questions sales aziocorp com ...

Page 34: ...vation and without obligation to notify any person of such revisions and changes FCC Information FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates us...

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