Warranty and Repair Service
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We do NOT recommend using loose foam pellets to protect the GenePix 4200AL.
During shipping, there is a good chance that the instrument will shift within the
loose pellet packing and be damaged.
If you need to ship the GenePix 4200AL to another location, or back to the factory,
and you do not have a means to adequately package it, Axon Instruments /
Molecular Devices can ship the proper packaging material to you for a small fee.
This may seem an expense you would like to avoid, but it is inexpensive compared
to the cost of repairing an instrument that has sustained shipping damage.
It is your responsibility to package the instrument properly before shipping. If the
packaging is inadequate, and the instrument is damaged during shipping, the
shipper will not honor your claim for compensation.
Warranty and Repair Service
