Axis XP40-Q1765 User Manual Download Page 56

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XP40-Q1765 Explosion-Protected PTZ Network Camera

Troubleshooting

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Summary of Contents for XP40-Q1765

Page 1: ...XP40 Q1765 Explosion Protected PTZ Network Camera User Manual ...

Page 2: ...the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic compatibility...

Page 3: ... product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of SJ T 11364 2014 Marking for the restriction of hazardous substances in electrical and electr...

Page 4: ...settings 19 About overlays 21 About privacy masks 23 Focus Zoom 23 How to configure the live view window 24 About PTZ Pan Tilt Zoom 26 About preset positions 26 Gatekeeper 27 About guard tours 27 Advanced 28 About the control queue 29 About detectors 30 About camera tampering 30 About applications 31 About application licenses 31 How to upload and start an application 31 Application Considerations...

Page 5: ...TZ Network Camera Table of Contents How to upgrade the firmware 53 Symptoms possible causes and remedial actions 54 Technical specifications 57 LED Indicators 57 SD card slot 57 Buttons 57 Connectors 58 Performance considerations 58 5 ...

Page 6: ...oided could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other message levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful informa...

Page 7: ...sion Protected PTZ Network Camera Hardware overview Hardware overview For specifications of the hardware components see Technical specifications on page 57 1 Wiper 2 Protective window 3 Camera housing 4 Pan Tilt unit 7 ...

Page 8: ...XP40 Q1765 Explosion Protected PTZ Network Camera Hardware overview Camera Unit 1 Status LED indicator 2 MicroSD memory card slot 3 Control button 8 ...

Page 9: ...r information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com support Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page op...

Page 10: ...equency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 52 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the...

Page 11: ...up Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see About events on page 32 To show the manual trigger buttons in the Live View page 1 Go to Setup Live View Config 2 Under Action ...

Page 12: ...w in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See About advanced PTZ settings on page 28 Select a PTZ preset position to steer the camera view to the saved ...

Page 13: ... video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients view...

Page 14: ...ges from the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decod...

Page 15: ...media streams Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 15 ...

Page 16: ...f the live view window Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 40 See also the online help How to perform a basic setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 40 2 TCP IP See page 43 3 Date Time See page 42 4 Video Stream See page 17 The Basic Se...

Page 17: ...Height fields and click Apply When setting focus see Focus Zoom on page 23 Select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and sele...

Page 18: ...te control Bitrate control is useful to make sure the video streaming does not take up too much bandwidth About variable bitrate Variable bitrate VBR adjusts the bitrate according to the image complexity When the activity in the scene increases VBR adjusts the bitrate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity Variable ...

Page 19: ...files To select a default stream profile for the Live View page go to Setup Live View Config About ONVIF media profiles An ONVIF media profile consists of a set of configurations that can be used to change media stream settings ONVIF media profiles can be used by a client to configure media stream properties The ONVIF Media Profiles page lists all preconfigured profiles These profiles are included...

Page 20: ...he current exposure settings Max exposure time Shutter speed also called exposure time stands for the length of time the camera shutter is open thereby exposing the camera sensor to light If shutter speed is fast it can freeze action effectively If shutter speed is slow it can cause moving objects to appear blurred Decreasing the exposure time will reduce motion blur Enable Backlight compensation ...

Page 21: ...ne when the camera will shift from day mode to night mode Normally the camera automatically changes mode from day to night when very dark level 100 in the slider By setting Day Night shift level to a lower value the camera will change to night mode earlier About overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a timestamp...

Page 22: ...ith maximum 250 colors The image width and height in pixels must be exactly divisible by four The image cannot be larger than the maximum image resolution If you combine a text overlay with and image overlay the text overlay always takes presidence over the overlay image in height A text overlay always stretches across the whole video image which means you cannot shrink the overlay strip to make r...

Page 23: ...lor and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information...

Page 24: ...ser to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help About viewer settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display ...

Page 25: ...ve the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new win...

Page 26: ...d a preset position Note The focus window rectangle will disappear after a while but the focus window will still be active 1 Go to Setup PTZ Preset Positions 2 Click in the image or use the controls to steer the camera view to the desired position 3 To add a focus window select Focus window Place the mouse pointer on the part of the image that you want to focus on click and drag to create a rectan...

Page 27: ...ded in the settings for that preset The focus window can be redefined for the preset but it cannot be deleted unless the preset is deleted Gatekeeper The Gatekeeper monitors an area such as an entrance gate When motion is detected in the monitored area the Gatekeeper will steer the camera to a selected preset position Using a zoomed in preset position can make it possible to for example read a lic...

Page 28: ...ideo Source For download and installation information about PTZ drivers for your Axis product please visit www axis com support About advanced PTZ settings Advanced PTZ settings can be configured under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct acc...

Page 29: ... in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see About events on page 32 The ev...

Page 30: ...or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save How to configure an action rule for tampering alarm 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set addition...

Page 31: ...le and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by pro...

Page 32: ...hen select VMD 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profile and configure the Duration settings as described below 7 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add to add additional trigger...

Page 33: ...s at a preset position This can be for example be used with the Send Images action to upload images from the preset position Ready Trigger the rule when the PTZ functionality is ready to be used This can for example be used to steer the camera to a specific preset position when the product is started Storage Disruption Trigger the rule if storage problems are detected for example if the storage de...

Page 34: ...ts For information about available options see About recipient types on page 34 To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK About recipient types The following recipient types are available Recipient types Use with...

Page 35: ... and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click T...

Page 36: ...tedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the re...

Page 37: ... settings are configured under System Options Date Time see Date Time on page 42 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continu...

Page 38: ...ecordings on page 37 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window About continuous recording The Axis product can be configured to ...

Page 39: ...ave Note Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation n...

Page 40: ...or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option ...

Page 41: ...E 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Micro...

Page 42: ... certificate 1 Create a self signed certificate see How to create a self signed certificate on page 42 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate How...

Page 43: ...settings see page 52 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other ...

Page 44: ...o to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be e...

Page 45: ...d Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the A...

Page 46: ... need to manually configure port forwarding in the NAT router If you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc Th...

Page 47: ...ps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start Warm start Link up Authentication failed Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps wi...

Page 48: ...anagement If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select th...

Page 49: ... data To prevent unauthorized individuals and systems from accessing recorded video the SD card content can be encrypted Encryption can only be enabled when the card is unmounted After enabling encryption the SD card must be formatted so that no unencrypted data remains on the card The card must also be mounted before it can be used Note If autoformat is enabled the card will be formatted and moun...

Page 50: ...weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all...

Page 51: ...w The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contactin...

Page 52: ...used with caution A reset to factory default resets all settings including the IP address to the factory default values To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The proce...

Page 53: ...re upgrading the firmware 1 Download the latest firmware file to your computer available free of charge at www axis com support 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product 6 Go to Se...

Page 54: ...e for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed ...

Page 55: ...rk administrator to see if there is a firewall preventing viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower fra...

Page 56: ...Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will remove all content including all recordings from the SD card 56 ...

Page 57: ...it does not flash when there is network traffic To configure go to Setup System Options Ports Devices LED See the online help for more information SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not...

Page 58: ...tors are the most important to consider High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth Access by large numbers of Motion JPEG or unicast H 264 clients affects the bandwidth Simultaneous viewing of different streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wher...

Page 59: ...User Manual Ver M3 5 XP40 Q1765 Explosion Protected PTZ Network Camera Date February 2017 Axis Communications AB 2015 2017 Part No 62008 ...

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