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AXIS Q6154–E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

How to reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Press and hold the control button and the power button. See

Product overview on page 3

.

2. Release the power button but continue to hold down the control button for 15–30 seconds until the status LED indicator

flashes amber.

3. Release the control button.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on

the network, the default IP address is

192.168.0.90

5. Using the installation and management software tools, assign an IP address, set the password and access the video stream.

It is also possible to reset parameters to factory default through the web interface. Go to

Settings > System > Maintenance

and

click

Default

.

How to check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click

About

.

How to upgrade the firmware

Important

Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the product remains connected to the power source throughout the upgrade process.

Note

When you upgrade the product with the latest firmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest
firmware and the release notes, go to

axis.com/support/firmware

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Summary of Contents for Q6154-E

Page 1: ...AXIS Q6154 E PTZ Dome Network Camera User Manual ...

Page 2: ...ew 6 Image quality 8 Privacy masks 10 Overlays 10 PTZ Pan Tilt Zoom 11 Streaming and storage 12 Events 13 Applications 14 Troubleshooting 15 How to reset to factory default settings 15 How to check the current firmware 15 How to upgrade the firmware 15 Technical issues clues and solutions 16 Performance considerations 17 Specifications 18 LED indicators 18 SD card slot 18 Buttons 18 Connectors 18 ...

Page 3: ...ork Camera Product overview Product overview 1 Hook for safety wire 2 Network connector 3 Unit holder 3x 4 Ground screw 5 Part number P N Serial number S N 6 Control button 7 Status LED indicator 8 Power button 9 SD card slot 3 ...

Page 4: ...he document How to assign an IP address and access your device on the product page at axis com 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page opens in your browser About secure passwords Important Axis devices send the initially set password in clear text over the network To protect your...

Page 5: ...AXIS Q6154 E PTZ Dome Network Camera How to access the product 3 Click Create login The password has now been configured 5 ...

Page 6: ...AXIS Q6154 E PTZ Dome Network Camera Setup Setup Product webpage overview 1 Live view control bar 2 Live view 3 Product name 4 Controls 5 Video control bar 6 Settings toggle 6 ...

Page 7: ... Network Camera Setup 7 Settings tabs About the product s built in help You can access the built in help from the product s webpage The help provides more detailed information on the product s features and their settings 7 ...

Page 8: ...shold slider toward Bright or Dark Note If you set the shift to occur when it s brighter the image remains sharper as there will be less low light noise If you set the shift to occur when it s darker the image colors are maintained longer but there will be more image blur due to low light noise How to handle scenes with strong backlight Dynamic range is the difference in light levels in an image I...

Page 9: ...tions such as scenes with low light or contrast You get the best focus in the center of the image The focus performance depends on the weather conditions the cleanness of the dome and the reflection value of the object For example a mirror or a window can distract the laser In situations with insufficient object reflections the camera only uses the autofocus With moving objects and scenes that cha...

Page 10: ...treams You can use the VAPIX application programming interface API to turn off the privacy masks Important Using multiple privacy masks may affect the product s performance How to create a privacy mask To create a privacy mask go to Settings Privacy mask Overlays About overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a ti...

Page 11: ...ustom tour using an input device such as a joystick a mouse or a keyboard or through using the VAPIX Application Programming Interface API A recorded tour is a replay of a recorded sequence of pan tilt zoom movements including their variable speeds and lengths How to create a guard tour with preset positions 1 Go to Settings PTZ Guard tours 2 Click 3 Select Preset position 4 To edit the guard tour...

Page 12: ... compression method to use based on your viewing requirements and on the properties of your network The available options are Motion JPEG Motion JPEG or MJPEG is a digital video sequence that is made up of a series of individual JPEG images These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion For the viewer to perceive motion vide...

Page 13: ...eds Add a preset position 4 Go to Settings PTZ and set where you want the camera to be directed by creating a preset position Create an action rule 5 Go to Settings System Events Action rules and add an action rule 6 Type a name for the action rule 7 From the list of triggers select Applications and then select AXIS Video Motion Detection VMD 8 From the list of actions select PTZ Control and then ...

Page 14: ...Save Create an action rule 4 Go to Settings System Events and add an action rule 5 Type a name for the action rule 6 From the list of triggers select Detectors and then select Shock detection 7 From the list of schedules select After Hours 8 From the list of actions select Send Video Clip 9 Select an existing stream profile or create a new one 10 Set the pre trigger time to 5 seconds 11 Set the po...

Page 15: ...s also possible to reset parameters to factory default through the web interface Go to Settings System Maintenance and click Default How to check the current firmware Firmware is the software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that f...

Page 16: ...or and reinstall the product If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is...

Page 17: ...is dependent on the utility frequency 60 50 Hz of the Axis product Performance considerations When setting up your system it is important to consider how various settings and situations affect the performance Some factors affect the amount of bandwidth the bitrate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame r...

Page 18: ...ecordings Do not remove the SD card while the product is running Unmount the SD card from the product s webpage before removal This product supports SD SDHC SDXC cards For SD card recommendations see axis com SD SDHC and SDXC Logos are trademarks of SD 3C LLC SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Buttons Control button Th...

Page 19: ... rated design of the camera and maintain the IP66 protection the supplied RJ45 Push pull Connector IP66 shall be used Alternatively use the RJ45 IP66 rated cable with premounted connector which is available from your Axis reseller Do not remove the plastic network connector shield from the camera 19 ...

Page 20: ...User Manual Ver M1 8 AXIS Q6154 E PTZ Dome Network Camera Date June 2018 Axis Communications AB 2018 Part No T10128293 ...

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