Axis Q61 Series User Manual Download Page 5

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AXIS Q6128-E PTZ Network Camera

Table of Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q61 Series

Page 1: ...AXIS Q6128 E PTZ Network Camera User Manual ...

Page 2: ...gistered trademarks of SD 3C LLC in the United States other countries or both Regulatory information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2014 35 EU See Safety on page 2 Restrictions of Hazardous Substances RoHS ...

Page 3: ...e 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses s...

Page 4: ...vacy masks 21 Configure the Live View Page 22 Default Viewer for Browsers 22 Viewer Settings 22 User Defined Links 23 PTZ Pan Tilt Zoom 24 About preset positions 24 Autotracking 25 Gatekeeper 26 About guard tours 26 OSDI Zones 27 Advanced 28 Control Queue 29 Detectors 30 Shock Detection 30 Motion Detection 30 Applications 32 Application Licenses 32 Upload Application 32 Application Considerations ...

Page 5: ... Contents Troubleshooting 55 Check the Firmware 55 Upgrade the Firmware 55 Symptoms Possible Causes and Remedial Actions 55 Technical specifications 59 LED Indicators 59 SD card slot 59 Buttons 59 Connectors 59 Performance Considerations 60 5 ...

Page 6: ...ld result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other message levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information whic...

Page 7: ...l specifications on page 59 NO NO NOTICE TICE TICE Make sure the dome is attached in operation mode otherwise focus may be affected 1 Hook for safety wire 2 Network connector High PoE 3 Ground screw 4 Unit holder 3x 5 Part number P N Serial number S N 6 Power button 7 Status LED indicator 8 Control button 9 SD card slot SDHC 7 ...

Page 8: ...ver and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 9 4 The produ...

Page 9: ...OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live Vie...

Page 10: ...the media stream The Snapshot button takes a snapshot of the video image Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this bu...

Page 11: ...n the bar to set the focus position Using the focus bar will disable the product s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above Iris bar Click on a position to set a manual exposure level to make the image brighter or darker This will disable auto iris automatic exposure and set fixed levels on iris gain and shutter speed To re enable...

Page 12: ...d transmission so that there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there...

Page 13: ...nnection to the browser and sends data as and when required for as long as required Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used QuickTimeTM The following paths can be used Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other...

Page 14: ...ive View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 42 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 42 2 TCP IP See page 45 3 Date Time See page 44 4 Video Stream See page 15 The Basic Setup menu can be disabled f...

Page 15: ...d resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream Select the Image tab The followin...

Page 16: ...gh profile supports 8x8 blocks which reduces the bitrate further compared to the Main profile About bitrate control Bitrate control is useful to make sure the video streaming does not take up too much bandwidth About variable bitrate Variable bitrate VBR adjusts the bitrate according to the image complexity When the activity in the scene increases VBR adjusts the bitrate according to the complexit...

Page 17: ...t Capture Mode Capture mode defines the maximum frame rate available in the Axis product and affects light sensitivity A capture mode with a high maximum frame rate has reduced light sensitivity and vice versa To change capture mode follow these steps 1 Go to Setup Video Camera Settings 2 Select the new capture mode 3 Click Save Image Appearance To change Image Appearance go to the menus under Set...

Page 18: ...ing an external IR lamp set the IR cut filter to Off This increases light sensitivity and allows the product to see infrared light The image is shown in black and white when the IR cut filter is off Set the IR cut filter to Auto to automatically switch between On and Off according to the lighting conditions Day Night shift priority Use the Day Night shift priority bar to determine when the camera ...

Page 19: ...e 3 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming Date Time Formats in the online help 4 Select size color and placement of the text string 5 Click Save To modify the date and time format go to System Options Date Time See Date Time on page 44 How to include overlay text in an action rule Example To display the text Motion detect...

Page 20: ...four The image cannot be larger than the maximum image resolution If you combine a text overlay with and image overlay the text overlay always takes presidence over the overlay image in height A text overlay always stretches across the whole video image which means you cannot shrink the overlay strip to make room for an image For information about the different text overlay heights see About overl...

Page 21: ... whole image is visible 6 Click Save About privacy masks A privacy mask is a user defined area that covers parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in th...

Page 22: ...rver Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or th...

Page 23: ... and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 23 ...

Page 24: ...ition 3 Write a name in the Current position field 4 If required select Use current position as Home 5 Click Add to save the preset position How to include the preset position name in an overlay text 1 Go to Video 2 Select Include overlay text 3 Write the modifier P in the field 4 Click Save Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View ...

Page 25: ... set to Low Medium or High Medium is usually a good choice depending on the size of the moving objects and the image contrast a low or high sensitivity might be more suitable Exclude Areas Exclude areas are areas where movement is to be ignored Note Movement in an area blocked by a privacy mask is always ignored 1 Click Add area to create an exclude area 2 Resize and move the area the blue rectang...

Page 26: ...tive Go to Events and set up an action rule with PTZ Preset Reached or Autotracking as trigger About guard tours A guard tour displays the video stream from different preset positions one by one in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser The guard tour capability in this Axis p...

Page 27: ... name 4 Specify the pause length between runs 5 Click to start recording the Pan Tilt Zoom movements 6 When satisfied click 7 Click OK Note Only the name of the recorded tour and pause between runs can be modified Starting a new recording will overwrite the existing guard tour The recorded tour can be activated from the Live View and Guard Tour pages or through events For more information see the ...

Page 28: ...ion below where x is the near focus limit value Move speed sets the speed of the camera s pan and tilt movements The default setting is maximum speed Select Enable adjustable zoom speed to use variable speeds when controlling the zoom with for example a joystick or a mouse wheel The zoom speed is automatically set through the command continuouszoommove in the VAPIX Application Programming Interfac...

Page 29: ...formation see the online help The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 42 with a higher PTZ priority can go before other users in the queue...

Page 30: ...an be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 34 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will al...

Page 31: ...cts trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large w...

Page 32: ... instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed...

Page 33: ...Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to factory default settings on page 54 33 ...

Page 34: ... Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down li...

Page 35: ...en the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset posit...

Page 36: ... that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 36 To add a recip...

Page 37: ... Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large attachments from receiving scheduled emails and similar Check the email provide...

Page 38: ...OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action...

Page 39: ...figured under System Options Date Time see Date Time on page 44 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings St...

Page 40: ...e 39 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save vide...

Page 41: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matche...

Page 42: ...ded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Bas...

Page 43: ...a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Interne...

Page 44: ... 1 Create a self signed certificate see How to create a self signed certificate on page 44 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate How to install ...

Page 45: ... page 54 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for...

Page 46: ...s com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and t...

Page 47: ...ain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product ...

Page 48: ...ually configure port forwarding in the NAT router If you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server...

Page 49: ...nter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start Warm start Link up Authentication failed Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP ...

Page 50: ... the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of ...

Page 51: ...t unauthorized individuals and systems from accessing recorded video the SD card content can be encrypted Encryption can only be enabled when the card is unmounted After enabling encryption the SD card must be formatted so that no unencrypted data remains on the card The card must also be mounted before it can be used Note If autoformat is enabled the card will be formatted and mounted automatical...

Page 52: ...ove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not a...

Page 53: ...ver Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s paramete...

Page 54: ...reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To reset the product to the factory default settings 1 Press and hold the control button and the power button See Hardware overview on page 7 2 Release the power button but continue t...

Page 55: ...ith each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is bein...

Page 56: ...IP Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 44 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traf...

Page 57: ...satisfactory Check the video stream and camera settings under Setup Video Video Stream and Setup Video Camera Settings Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with lumin...

Page 58: ...or the camera components experience a problem that cannot automatically be corrected this text overlay will appear and the PTZ Status in System Options Maintenance will be set accordingly The problem may be caused by physical blocking of the mechanics heavy vibrations mechanical wear or other malfunction In some cases the problem might be temporary and can be resolved in the next movement or after...

Page 59: ...dings Do not remove the SD card while the product is running Disconnect power or unmount the SD card from the Axis product s webpages before removal This product supports SD SDHC SDXC cards not included For SD card recommendations see www axis com Buttons Control Button For location of the control button see Hardware overview on page 7 The control button is used for Resetting the product to factor...

Page 60: ...ors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion J...

Page 61: ...User Manual Ver M2 3 AXIS Q6128 E PTZ Network Camera Date October 2016 Axis Communications AB 2015 2016 Part No 1506951 ...

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