Axis Q6078-E User Manual Download Page 24

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AXIS Q6078-E PTZ Camera

Troubleshooting

•

Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.

•

Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

•

Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.

•

Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

•

Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

•

Heavy network utilization due to poor infrastructure affects the bandwidth.

•

Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

•

Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.

Need more help?

Useful links

•

How to assign an IP address and access your device

Contact support

Contact support at

axis.com/support

Summary of Contents for Q6078-E

Page 1: ...AXIS Q6078 E PTZ Camera User Manual ...

Page 2: ...ecommendations 15 Bitrate control 15 Capture modes 17 Privacy masks 17 Overlays 17 Pan tilt and zoom PTZ 17 Streaming and storage 17 Applications 18 Security 20 Troubleshooting 21 Reset to factory default settings 21 Firmware options 21 Check the current firmware version 21 Upgrade the firmware 21 Technical issues clues and solutions 22 Performance considerations 23 Need more help 24 Specification...

Page 3: ...ter the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Verify that no one has tampered with the firmware To make sure that the dev...

Page 4: ...is devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview This video gives you an overview of the device interface T...

Page 5: ...he focus setting saved in the focus recall area The maximum number of focus recall areas is 20 Create a focus recall area 1 Pan tilt and zoom into the area where you would like to have focus As long as the focus recall button shows a plus you can add a focus recall area in that position 2 Adjust the focus 3 Click the focus recall button Delete a focus recall area 1 Pan tilt and zoom into the focus...

Page 6: ...ideo Image Exposure and move the Blur noise trade off slider toward Low noise Note A high max shutter value can result in motion blur To slow down the shutter speed set max shutter to the highest possible value Note When you reduce the max gain the image can become darker Set the max gain to a lower value Open the aperture Handle scenes with strong backlight Dynamic range is the difference in ligh...

Page 7: ...rticles wdr Verify the pixel resolution To verify that a defined part of the image contains enough pixels to for example recognize license plates you can use the pixel counter ABC 123 1 Go to Video Image and click 2 Click for Pixel counter 3 In the camera s live view adjust the size and position of the rectangle around the area of interest for example where you expect license plates to appear You ...

Page 8: ...tion You can also drag the overlay image in the live view to change the position Show a text overlay in the video stream when the device detects an object This example explains how to display the text Motion detected when the device detects an object Make sure that AXIS Object Analytics is running 1 Go to Apps AXIS Object Analytics 2 Start the application if it is not already running 3 Make sure y...

Page 9: ...earn more about different pan tilt and zoom settings see Pan tilt and zoom PTZ on page 17 Limit the pan tilt and zoom movements If there are parts of the scene that you don t want the camera to reach you can limit the pan tilt and zoom movements For example you want to protect the privacy of residents in an apartment building which is located close to a parking lot that you intend to monitor To li...

Page 10: ...llowing Select the Zipstream level that you want to use Note The Zipstream settings are used for both H 264 and H 265 Turn on Dynamic FPS Turn on Dynamic GOP and set a high Upper limit GOP length value Note Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web interface Instead you can use a video management system or application that supports ...

Page 11: ...ith rules for events Trigger an action 1 Go to System Events and add a rule The rule defines when the device will perform certain actions You can set up rules as scheduled recurring or manually triggered 2 Enter a Name 3 Select the Condition that must be met to trigger the action If you specify more than one condition for the rule all of the conditions must be met to trigger the action 4 Select wh...

Page 12: ...to your needs Add a preset position Go to PTZ and set where you want the camera to be directed by creating a preset position Create a rule 1 Go to System Events and add a rule 2 Type a name for the rule 3 In the list of conditions under Application select Object Analytics 4 In the list of actions select Go to preset position 5 Select the preset position you want the camera to go to 6 Click Save Zo...

Page 13: ...is scenario someone is throwing rocks at the camera after hours and you would like to get a video clip of the event Turn on shock detection 1 Go to System Detectors Shock detection 2 Turn on shock detection and set a value for the shock sensitivity Create a rule 3 Go to System Events Rules and add a rule 4 Type a name for the rule 5 In the list of conditions under Device status select Shock detect...

Page 14: ...oesn t have it s own email server so it has to log into another email server to send mails Fill in the rest of the information according to your email provider 9 To send a test email click Test 10 Click Save Create a rule 11 Go to System Events Rules and add a rule 12 Type a name for the rule 13 In the list of conditions under Video select Tampering 14 In the list of actions under Notifications se...

Page 15: ...lps you to manage the bandwidth consumption of your video stream Variable bitrate VBR Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene The more activity the more bandwidth you need With variable bitrate you are guaranteed constant image quality but you need to make sure you have storage margins Maximum bitrate MBR Maximum bitrate lets you se...

Page 16: ...use the average bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate ba...

Page 17: ...he VAPIX application programming interface API to turn off the privacy masks Important If you use multiple privacy masks it may affect the product s performance Overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a timestamp or during product installation and configuration You can add either text or an image The video stream...

Page 18: ...nlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web interface Instead you can use a video management system or application supporting H 265 decoding How do Image Stream and Stream profile settings relate to each other The Image tab contains...

Page 19: ...ication is best suited for open areas with no obscuring objects and where movement is unusual When the camera doesn t track an object it returns to its connected preset position Important Autotracking is designed for areas with a limited amount of movement Autotracking does not track objects behind privacy masks If both autotracking and guard tour are enabled guard tour takes priority over autotra...

Page 20: ... objects set width and height To exclude short lived objects set a time between 1 and 5 seconds 7 Click Autotracking to start tracking Security TPM module The TPM Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated and there are no settings you can change To learn more about TPM go to axis com press cent...

Page 21: ...uously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third party integrations which are not con...

Page 22: ...o the previously installed version from the Maintenance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by anothe...

Page 23: ... a firewall that prevents viewing Poor rendering of H 264 images Ensure that your graphics card uses the latest driver You can usually download the latest drivers from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Go to the adapter s documentation for more information Lower frame rate than expected See Performance co...

Page 24: ...sly affects both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived performance and affects frame rate Running multip...

Page 25: ...cifications Product overview 1 Hook for safety wire 2 Network connector High PoE 3 Ground screw 4 Unit holder 3x 5 Control button 6 Status LED indicator 7 Part number P N and serial number S N 8 Power button 9 Heater 10 Dome 11 SD card slot 25 ...

Page 26: ...ve the SD card while the product is running Unmount the SD card from the product s webpage before removal This product supports SD SDHC SDXC cards For SD card recommendations see axis com SD SDHC and SDXC Logos are trademarks of SD 3C LLC SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Buttons Control button The control button is u...

Page 27: ...User Manual Ver M3 2 AXIS Q6078 E PTZ Camera Date April 2022 Axis Communications AB 2021 2022 Part No T10164156 ...

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