Axis Q6042 PTZ User Manual Download Page 5

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AXIS Q6042 PTZ Dome Network Camera

Table of Contents

Multi-Connector Cable (sold separately)

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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Checking the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q6042 PTZ

Page 1: ...USER MANUAL AXIS Q6042 PTZ Dome Network Camera ...

Page 2: ...e trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC ...

Page 3: ...a This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot...

Page 4: ...iles 19 Camera Settings 20 Overlay 21 Privacy Mask 22 Audio Settings 23 Audio Clips 24 Live View Config 25 PTZ Pan Tilt Zoom 28 Preset Positions 28 Gatekeeper 29 Autotracking 29 Guard Tour 30 OSDI Zones 31 Advanced 31 Control Queue 32 Detectors 33 Shock Detection 33 Motion Detection 33 Audio Detection 34 Applications 36 Application Licenses 36 Install Application 36 Application Considerations 36 E...

Page 5: ...Table of Contents Multi Connector Cable sold separately 57 Troubleshooting 59 Checking the Firmware 59 Upgrading the Firmware 59 Symptoms Possible Causes and Remedial Actions 60 Technical Specifications 64 Performance Considerations 66 5 ...

Page 6: ...N Serial number S N 2 Network connector PoE 3 Multi connector 4 SD card slot 5 Status LED indicator 6 Control button 7 Power button Connectors and Buttons For technical specifications see page 64 Network Connector RJ45 Ethernet connector Supports Power over Ethernet Plus PoE Use the supplied midspan 6 ...

Page 7: ...event corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Control Button The control button is used for Resetting the product to factory default settings See page 56 Connecting to an AXIS Video Hosting System service See page 49 To connect press and hold the button for about 1 second until the Status LED fl...

Page 8: ... Unlit No camera connected Green Steady when camera connected normal operation Green flashing Slow flash when overcurrent or short circuit condition on the port Port Green flashing Fast flash when input voltage is out of range or other internal error AC Green Steady when AC power input connected 8 ...

Page 9: ...or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software...

Page 10: ... To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used...

Page 11: ... output port For information about how to enable and configure output buttons see page 26 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 11 Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button...

Page 12: ...omputer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Config Viewer Settings AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabl...

Page 13: ... and click to stop See Tour Recording on page 30 Select a PTZ preset position to steer the camera view to the saved position See Preset Positions on page 28 Click the Start Auto Track button to start autotracking directly from the Live View page See Autotracking on page 29 Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to...

Page 14: ...maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured ...

Page 15: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed ...

Page 16: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media med...

Page 17: ...ew page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 45 2 TCP IP See page 48 3 Date Time See page 47 4 Video Stream See page 18 5 Audio Settings See page 23 The Basic Setup menu ...

Page 18: ...acy mask See page 22 Audio settings See page 23 Audio clips See page 24 Video Stream You can define the following video stream settings from Video Audio Video Stream Image See page 19 Audio See page 23 H 264 See page 19 MJPEG See page 19 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the...

Page 19: ...on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports two H 264 profiles The Main profile provides higher compression than the Baseline profile with the same video quality but requires more processing power to decode The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the im...

Page 20: ... there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions The different WDR settings adjust for various amounts of contrast in the image Use a higher WDR number for a higher contrast Disable WDR in low light conditions for optimal exposure Exposure Settings Exposure control These settings is used to adapt to the amount of light used Auto...

Page 21: ...s freezes the image only when the camera moves between preset positions Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display informa...

Page 22: ... the video stream 1 Go to Video Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See th...

Page 23: ...e direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 12 Simplex speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 12 Simplex ...

Page 24: ...nnector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video Audio Audio Settings Note A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Output g...

Page 25: ...ttings See page 26 Action Buttons These are the buttons described in Controls on the Live View Page on page 11 User Defined Links See page 26 Output Buttons See page 26 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is no...

Page 26: ...er licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is avail...

Page 27: ...conds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O ports see I O Ports on page 54 Note A multi connector cable available from Axis is required when connecting external I O devices to the Axis product See Multi Connector Cable sold separa...

Page 28: ...elect Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive fie...

Page 29: ...ard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending ...

Page 30: ...K 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random view order option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For mor...

Page 31: ... zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Audio Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limit...

Page 32: ...ee Users on page 45 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a prese...

Page 33: ... For instructions see Set Up Motion Detection Windows on page 33 To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 34 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start r...

Page 34: ...igger motion detection Medium level 50 A large difference in luminance is required to trigger motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90...

Page 35: ...when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately on page 57 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 35 ...

Page 36: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at t...

Page 37: ...Z Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 37 ...

Page 38: ...ee I O Ports on page 54 Manual Trigger trigger the rule using the Manual Trigger button in the Live View page see Controls on the Live View Page on page 11 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user...

Page 39: ...ternal device Overlay Text display an overlay text see Using Overlay Text in an Action Rule on page 22 Play Audio Clip see Audio Clips on page 24 PTZ Control Autotracking start autotracking see Autotracking on page 29 Preset Position go to a preset position Guard Tour start a guard tour see Guard Tour on page 30 Record Video record video to a selected storage Send Images send images to a recipient...

Page 40: ...econds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see the online help Fallback Action A fallback action is started if the primary action cannot be started for example if connection to a recipient cannot be established Fallback actions are typic...

Page 41: ...lect Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined ...

Page 42: ... Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 42 ...

Page 43: ...tamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording ...

Page 44: ...tting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer match...

Page 45: ... Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user...

Page 46: ...System Options Security Certificates See Certificates on page 46 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the clie...

Page 47: ...cting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the ...

Page 48: ...ess according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 48 The ARP Ping service is enabled by default but is automatically disabled two minutes ...

Page 49: ...n AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay conne...

Page 50: ...supplied IP address at the same time This function can be disabled under System Options Network TCP IP Advanced HTTP The HTTP port used by the Axis product can be changed under System Options Network TCP IP Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options Network TC...

Page 51: ... the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options Network TCP IP Advanced The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy p...

Page 52: ... system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start Warm start Link up Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SN...

Page 53: ...ng formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be removed The SD card is managed on the Syste...

Page 54: ...nput or Output The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit Port Status The list on the System Options Ports Devices Port Status page shows the status of the product s input and output ports Note A multi connector cable available from Axis is required when connecting I O devices to the Axis product See Multi Connector Cable ...

Page 55: ...below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an ar...

Page 56: ...reset all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup To reset the product to the factory default settings 1 Press and hold the control button and the power button for about 15 30 seconds until the status LED indicator flashes ...

Page 57: ...alarms motion detection event triggering time lapse recording and alarm notifications In addition to ground and auxiliary power the I O terminal connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The outp...

Page 58: ...Z Dome Network Camera Multi Connector Cable sold separately 3 3 Vmax 250 mA 1 2 A B Connection diagram A I O configured as input B I O configured as output I O connector 1 2 3 4 5 6 DC power input AC power input 58 ...

Page 59: ...lable free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for mu...

Page 60: ... different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ...

Page 61: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on...

Page 62: ... and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality Stuttering Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchronized audio and video using H 264 Synchronize t...

Page 63: ...AXIS Q6042 PTZ Dome Network Camera Troubleshooting Condensation in dome Blurred image Activate fan and heater to remove possible moisture from dome 63 ...

Page 64: ...ideo compression H 264 MPEG 4 Part 10 AVC Motion JPEG Resolutions Extended D1 752x480 to 176x120 60 Hz Extended D1 736x576 to 176x144 50 Hz Frame rate H 264 Up to 30 25 fps 60 50 Hz Frame rate Motion JPEG Up to 30 25 fps 60 50 Hz Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide Dynamic ...

Page 65: ...torage Disruption Recording System System Ready Shock Detected Time Recurrence Use Schedule Event actions File upload FTP HTTP network share and email Notification email HTTP and TCP External output PTZ preset guard tour play audio clip video recording to edge storage autotracking day night mode Pre and post alarm video buffering Installation aid Pixel counter Video access from web browser Camera ...

Page 66: ...eo is recorded on a system server For more information and software applications from partners see www axis com products video software Optional accessories Multi connector cable AXIS T91A Mounting Accessories AXIS T8310 Video Surveillance Control Board AXIS T90A Illuminators Installation Display Multi user decoder license pack T81B22 DC 30W Midspan Performance Considerations When settings up your...

Page 67: ... Dome Network Camera Technical Specifications Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 67 ...

Page 68: ...User Manual Ver M2 2 AXIS Q6042 PTZ Dome Network Camera Date December 2013 Axis Communications AB 2013 Part No 55234 ...

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