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AXIS P5532-E/P5534-E - Troubleshooting

AXIS Support

If you contact Axis Customer Services, please help us to resolve your problems expediently by providing a Server Report and a
brief description of the problem.

The Server Report contains important information about the server and its software, as well as a list of the current
parameters. The Access log files are also included in the Server Report. Go

to

Setup > System Options > Support > Support

Overview

to generate a Server Report.

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Summary of Contents for P5534-E

Page 1: ...USER S MANUAL AXIS P5532 E PTZ Dome Network Camera AXIS P5534 E PTZ Dome Network Camera ...

Page 2: ...atent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin pro...

Page 3: ...w Config 18 Layout 18 PTZ Pan Tilt Zoom 20 Preset Positions 20 Guard Tour 20 OSDI Zones 20 Advanced 21 Applications 22 Events 23 Event Servers 23 Event Types 23 Gatekeeper 25 Recording List 28 Continuous Recording 29 System Options 30 Security 30 Network 32 Storage 37 Maintenance 37 Support 37 Advanced 38 About 39 Resetting to the Factory Default Settings 39 Troubleshooting 40 Checking the Firmwar...

Page 4: ...ail that is comparable to a 36x zoom 4CIF camera but also the extra advantage of a wider 16 9 field of view in zoomed in views High PoE Power over Ethernet AXIS P5532 E P5534 E can be powered through High PoE which simplifies installation since only one cable is needed for carrying power as well as video and pan tilt zoom controls With High PoE the cameras can operate even during a power failure a...

Page 5: ...structions please refer to the Installation Guide Network connector RJ 45 Ethernet connector Supports High Power over Ethernet IEE 802 3at Use Axis T8123 Midspan included Shielded cable shall be used to comply with EMC Network connector Part number P N Serial number S N The serial number may be required during the installation Status indicator Control button SDHC memory card slot Restart button ...

Page 6: ...move an SD card the camera s sunshield and top cover must first be removed for instructions please refer to the Installation Guide Note Before removal the SD card should be unmounted to prevent corruption of recordings To unmount the SD card go to Setup System Options Storage SD Card and click Unmount Status Indicators After the startup ad self test routines the indicator flashes as follows See al...

Page 7: ... or host name of the camera in the Location Address field of your browser To access the camera from a Macintosh computer Mac OS X click on the Bonjour tab and select the network camera from the drop down list 3 If this is the first time you are accessing the camera see Setting the root password on page 8 Otherwise enter your user name and password set by the administrator 4 The camera s Live View ...

Page 8: ...ate self signed certificate 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the network camera is encrypted from this point on 3 Enter a password and then re enter it to confirm the spelling Click OK The password has now been configured Notes The default administrator user name root is permanent and cannot...

Page 9: ...utton is primarily intended for use when the AMC Media Control viewer toolbar is not available Enable disable the Gatekeeper by selecting On or Off from the drop down list The Gatekeeper is configured under Setup Events Gatekeeper see page 25 Activate the camera s Fan manually with this button Activate the camera s Heater manually with this button AXIS Media Control viewer toolbar The AXIS Media C...

Page 10: ... steer the camera view directly to the new position in one smooth movement or click on the arrows at the ends of the bars to steer the camera in steps Zoom bar Click a position directly on the zoom bar to zoom all the way to the new position in one movement or click the arrows at the ends of the bar to zoom in steps Focus bar Click a position directly on the focus bar to set focus at a new positio...

Page 11: ...hat shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the network camera is to use the AXIS Media Control AMC in Internet Explorer in Windows Unicast RTP This unicast method RTP over UDP is used for live u...

Page 12: ...refox for example This option maintains an open HTTP con nection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The paths that can be used are listed below in the order of preference Unicast via RTP axrt...

Page 13: ...ew page Administrators have unrestricted access to all settings Operators have access to Video Audio Live View Config PTZ Events and Recording List See also the online help available by clicking on each Setup page Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the network camera 1 Users see page 30 2 TCP IP see page 32 3 Date Time see page 32 4 Video St...

Page 14: ...ion Setting the compression level affects the image quality and the amount of bandwidth required the lower the compression the higher the image quality with higher bandwidth requirements The image can also be rotated See the online help files for more information Video Stream To avoid bandwidth problems on the network the frame rate allowed to each viewer can be limited Select the Unlimited radio ...

Page 15: ...ty whenever the bit rate needs to be increased Not setting a priority means the frame rate and image quality are equally affected Note To determine a reasonable bit rate go to Setup Video Video Stream Image Under Overlay Settings check the Include checkbox and enter the code b in the Include text field The current bit rate will display as a text overlay on the Live View page To preview the image s...

Page 16: ...harper image might increase image noise especially in low light conditions A lower setting reduces image noise but the image would be less sharp White balance White balance is used to compensate for the different colors present in different light sources to make the colors in the image appear the same The network camera can be set to automatically identify the light source and compensate for its c...

Page 17: ...to mask a part of the video image See the online help for supported image formats and sizes To use your own image e g a logo it must first be uploaded to the network camera Click Browse and locate the image file on the computer Click Upload When uploaded the file can be selected in the Use overlay image drop down list To place the overlay image in the live view image select Include overlay image a...

Page 18: ... not possible the camera overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Windows Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays...

Page 19: ...n page 23 The snapshot button can be used to save a snapshot from the video stream This button is mainly intended for use with browsers other than Internet Explorer or when not using AXIS Media Control to view the video stream AXIS Media Control for Internet Explorer has its own snapshot button The fan button is used to manually start the camera s fan Specify the number of minutes the fan should r...

Page 20: ...zero prevents the camera from automatically returning to the Home position The preset position name can be included in the overlay image text see Overlay Settings on page 14 Guard Tour A guard tour displays the video stream from different preset positions one by one in a pre determined order or randomly and for configurable time periods The guard tour will keep running after the user has logged of...

Page 21: ...direction i e the camera will pan the full 360 degrees even though there is a mechanical stop at 180 degrees Enable movement prediction The network camera will attempt to predict the new position in the pan movement after compensating for the slight delay while the camera changes direction after an auto flip This is useful for tracking moving objects or persons when using the joystick or emulated ...

Page 22: ...era s serial number found on the product s label see page 5 About Details about the installed application Upload Applications To upload an application browse to the package and click Upload Package Installed Applications Uploaded applications are listed under Installed Applications together with information about the application s version vendor status running or not running and license informatio...

Page 23: ...mation for the server type For details on each setting see the online help available from each web page When the setup is complete the connection can be tested by clicking the Test button the connection test takes approximately 10 seconds Event Types An Event Type describes how and when the camera is to perform certain actions Example If somebody passes in front of a camera and an event has been c...

Page 24: ...iptions of each available option Note Up to 10 event types can be configured in the camera and up to three of these can be configured to upload images File names can be formatted according to specific requirements See File Naming Date Time Formats in the online help Save stream To upload images to an FTP or HTTP server save the video stream to the local storage card or to send images by email chec...

Page 25: ...cted weekdays How to set up a scheduled event The following example describes how to configure the camera to save images from pre programmed time periods 1 Click Add scheduled on the Event Types page 2 Enter a descriptive Name for the event such as Scheduled e mail upload 3 Set the Priority High Normal or Low 4 Set the Activation Time parameters 24h clock for the event For example select Recurrenc...

Page 26: ...Using AXIS Media Control Internet Explorer Select the radio button Configure Included Windows and click New Select the new window in the list of windows and enter a descriptive name b Using the Java applet Click Add Window Select the Include radio button and enter a descriptive name in the field 3 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag ...

Page 27: ...ry level To only detect flashing light select low sensitivity In other cases a high sensitivity level is recommended Object Size History Sensitivity High level Only very large objects trigger motion detection An object that appears in the region will trigger the motion detection for a long period Ordinary colored objects on ordinary backgrounds will trigger the motion detection Low level Even very...

Page 28: ...minimum of three files of which the mkv or Matroska file is the actual recording Select one or more recordings and click Download The Remove button is used to delete unlocked recordings Recordings are made to the SD memory card once an event has been set up on under Setup Event Types Add triggered Add scheduled Save stream Select type Select Local Storage from the drop down list See System Options...

Page 29: ...recordings for different stream profiles Recording Settings The Enabled box must be checked to record continuously Select a Stream Profile in the drop down list and click Save to apply the new settings Note The recording will be restarted and all previous continuous recordings will be removed if Disk or Stream profile is changed Recording Start time Shows the time the current continuous recording ...

Page 30: ...s according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropriate access rights This is done from Setup System Options Security Users HTTPS The network cameras suppor...

Page 31: ... key contact your network administrator 2 Go to Setup System Options Security IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of t...

Page 32: ... version 6 Both versions may be enabled simultaneously and at least one version must always be enabled When using IPv4 the IP address for the camera can be set automatically via DHCP or a static IP address can be set manually If IPv6 is enabled the network cameras receive an IP address according to the configuration in the network router There are also options for using AXIS Internet Dynamic DNS S...

Page 33: ...e from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting Enable AVHS Enabled by default if AVHS is not to be used this option can be disabled One click enabled Press the camera s control button see Hardware overview on page 5 to connect to an AVHS service over the Internet Once registered Always is enabled and the cameras stays connected to...

Page 34: ...an additional IP address for use with UPnP The camera can have both a Link Local IP and a static DHCP supplied IP address at the same time these will not affect each other HTTP and HTTPS The default HTTP HTTPS port numbers 80 and 443 respectively can be changed to any port within the range 1024 65535 This is useful for simple security port mapping for example NAT traversal port mapping for IPv4 A ...

Page 35: ...is a networking proxy protocol The network camera can be configured to use a SOCKS server to reach networks on the other side of a firewall proxy server This functionality is useful if the network camera is located on a local network behind a firewall and notifications uploads alarms and such need to be sent to a destination outside the local network such as the Internet See the online help for mo...

Page 36: ...ult password for the Write community is write Traps for SNMP v1 v2 Traps are used by the camera to send messages to a management system for important events or status changes If Enable traps is selected enter the email address where the trap message is to be sent as well as the Trap community that should receive the message There are four types of traps available for the network camera Cold start ...

Page 37: ...ny settings Restore The unit is restarted and most current settings are reset to factory default values The settings that do not reset are the boot protocol DHCP or static the static IP address the default router the subnet mask the product interface language the system time the 802 1x settings Default The default button should be used with caution Pressing this returns the camera s settings to th...

Page 38: ...akes several minutes to gen erate Configuration From the drop down lists select the level of information to be added to the System Log and Access Log files and the permitted size of the log files The default information level for the Access Log is set to Critical Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critic...

Page 39: ...described below Using the control and restart buttons This will reset all parameters including the IP address to the Factory Default settings 1 Remove the top cover for instructions please refer to the Installation Guide supplied with the camera 2 Press and hold the control and restart buttons at the same time 3 Release the restart button but continue to hold down the control button 4 Continue to ...

Page 40: ...d Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user AXIS Camera Management can be used for multiple upgrades Please see the Axis website at www axis com for more information Emergency Recovery Procedure If power or the network connection to the camera is lost during the upgrade the process will fail and the unit becomes unresponsive A flashing red...

Page 41: ...ntly by providing a Server Report and a brief description of the problem The Server Report contains important information about the server and its software as well as a list of the current parameters The Access log files are also included in the Server Report Go to Setup System Options Support Support Overview to generate a Server Report ...

Page 42: ...work settings Return the unit to the main network The unit will now have a dynamic IP address but will notify you if the address changes Other networking problems Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Camera is accessible locally but not externally Broadband router configuration To configure your broadba...

Page 43: ...the camera Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the unit low performance clients use of features such as motion detection event handling and image rota tion other than 180 degrees Image not clear Check that the dome cover is clean Do not clean a dome cover that looks clean to the eye and never polish the surface Excessive cleaning can da...

Page 44: ...y connection normal operation Amber Flashes Firmware upgrade Unlit Reset RFL check Amber Steady Kernel booting Flashes Firmware restore Steady System initiating Green Shows steady green for 10 sec for normal operation after restart Unlit Steady connection normal operation No Network Unlit Power on RFL check Amber Kernel booting System initiating Amber red Flashes No network Green Shows steady gree...

Page 45: ...ns Pan 360 with auto flip 0 2 300 s Tilt 180 0 2 300 s AXIS P5532 29x optical zoom and 12x digital zoom total 348x zoom AXIS P5534 18x optical zoom and 12x digital zoom total 216x zoom Pan Tilt Zoom functionalities Guard Tour control queue On screen directional indicator Video Video compression H 264 MPEG 4 Part 10 AVC Baseline profile Motion JPEG Resolutions AXIS P5532 E D1 720x480 to 176x120 60 ...

Page 46: ...xternal output activation Go to PTZ preset Run guard tour Recording to local storage Video buffer 96 MB pre and post alarm Video access from web browser Camera live view Video recording to file ASF Customizable HTML pages Windows 7 Windows Vista XP Server 2003 Server 2008 DirectX 9c or higher For other operating systems and browers see www axis com techsup Installation management and maintenance A...

Page 47: ...network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client PCs lowers perceived performance Frame rate affected Approvals EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 61000 6 1 EN 61000 6 2 EN 55024 FCC Part 15 Subpart B Class B ICES 003 Class B VCCI Class B C tick AS NZS CISPR 22 KCC Class B IP66 NEMA 4X IEC 60721 4 3 Class 3K3 3M3 EN IEC 60068 2 EN 609...

Page 48: ...cuit that contains hundreds of thousands of photo sites pixels that convert light energy into electronic signals Its size is measured diagonally and can be 1 4 1 3 1 2 or 2 3 CGI Common Gateway Interface A specification for communication between a web server and other CGI programs For example a HTML page that contains a form might use a CGI program to process the form data once it is submitted CIF...

Page 49: ...lex Gain Gain is the amplification factor and the extent to which an analog amplifier boosts the strength of a signal Amplification factors are usually expressed in terms of power The decibel dB is the most common way of quantifying the gain of an amplifier Gateway A gateway is a point in a network that acts as an entry point to another network In a corporate network for example a computer server ...

Page 50: ...phical area Linux Linux is an open source operating system within the UNIX family Because of its robustness and availability Linux has won popularity in the open source community and among commercial application developers Local storage If a camera or video encoder supports local storage an SD card can be inserted into the SD card slot to locally record and store a video stream MAC address Media A...

Page 51: ...wnloaded web pages If it finds the page it is returned to the user without forwarding the request to the Internet If the page is not in the cache the proxy server acting as a client on behalf of the user uses one of its own IP addresses to request the page from another server over the Internet When the requested page is returned the proxy server forwards it to the user that originally requested it...

Page 52: ...estination it reassembles them to re form the complete file TCP is a connection oriented protocol which means that a connection is established between the two end points and is maintained until the data has been successfully exchanged between the communicating applications Telnet Telnet is a simple method with which to access another network device e g a computer The HTTP protocol and the FTP prot...

Page 53: ...er the bit number the more secure the encryption WPA PSK Wi Fi Protected Access Pre Shared Key This wireless encryption method uses a pre shared key PSK for key management Keys can usually be entered as manual hex values as hexadecimal characters or as a Passphrase WPA PSK provides a greater degree of security than WEP YPbPr analog video signal for component video Zoom lens A zoom lens can be move...

Page 54: ...ault Settings 39 Fan 9 24 Firmware 40 Frame Rate 14 FTP 35 FTP Server 23 G Gatekeeper 25 GOV Settings 15 Guard Tour 20 H H 264 14 15 Heater 9 Host Name 34 HTTP Server 23 HTTPS 8 30 34 I IEEE 802 1X 31 Image freeze on PTZ 17 IP Address Filtering 30 IPv4 32 34 IPv6 33 IR cut filter 17 L LED 44 LED Indicator 6 44 Live View 9 Live View Config 18 Local storage 4 Logs Reports 38 M Mask 17 MJPEG 14 15 Mo...

Page 55: ...eport 38 Server Time 32 Sharpness 16 SMTP 36 Snapshot button 9 SNMP 36 Storage 37 Storage Device 37 Support 37 41 System Log 38 System Options 30 T TCP Server 23 TCP IP Settings 32 Time Mode 32 Troubleshooting 40 U Upgrade Server 37 UPnP 34 36 Users 30 V Variable Bit Rate 15 Video Stream 14 Viewer 30 W White balance 16 Wide dynamic range 16 ...

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