Axis M3005-V, User Manual, Page: 52 / 58

AXIS M3005-V Network Camera
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media
Control (
Internet Explorer
only )
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the
client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See
AXIS Media Control (AMC) on page 13 .
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder .
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced .
Multicast H.264 only
accessible by local clients Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer .
Poor rendering of H.264
images Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Lower frame rate than
expected See Performance Considerations on page 56 .
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames .
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See
Technical Specifications on page 54 .
Video and image problems, general
Image unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings .
Disturbed focus Set the focus manually by turning the focus ring. See Hardware Overview on page 7
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
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