AXIS PTZ Camera
Instructions
SD card (if applicable)
Purpose:
Check SD card performance. For optimal performance and to avoid a corrupt database on the SD card, follow the
recommendations. Memory cards with a storage capacity up to 64 GB can be used for local recording with removable storage.
The minimum recommendation is SDHC and SDXC cards of speed class 10. For information about the latest recommendations,
go to
Actions:
•
Go to
Settings > System > Storage > Recordings
and view one recording. Make sure it is intact.
•
Check the status of the SD card. Go to
Settings > System > Storage > Onboard storage
:
1.
Stop ongoing recordings
2.
Remove the storage
3.
Check the SD card
4.
Repair, if needed
•
If recording to the SD card still fails, use
ext4
to format it.
•
If all of the actions above fail, contact
.
Latest firmware
Purpose:
Make sure that the camera is up to date and has its full potential.
We recommend you to run the camera with the latest firmware.
Firmware options:
Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.
Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the
latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or
affecting any existing integrations.
Note
The support in other systems, such as Video Management Software systems (VMS), is often dependent on the camera
firmware version. Make sure the system supports the camera’s firmware.
Actions:
•
Check
, or check with the VMS provider, for the latest available firmware.
•
If there is a later firmware version than the one installed on the camera, download and install it.
Upgrade just one camera in the system. Make sure that the camera is working properly in the system and then upgrade all
the other cameras.
•
To avoid an upgrade failure, for example if the internet connection is slow, do the upgrade through a local connection.
Hardware installation and maintenance
The following tasks are related to the camera installation and hardware. To meet the life expectancy of the camera, or
even exceed it, make sure to:
•
Keep the hardware in good condition.
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