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AXIS P3301/AXIS P3304
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there
are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower
the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
settings are correct.
No audio or
very poor audio quality
Check that the correct Audio Input source is selected under
Setup > Audio > Source
.
Select Microphone for the internal microphone or for a connected external microphone.
Select Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect
The volume of the microphone is either too high or too low. Change the volume for the
microphone in the toolbar on the
Live View
page.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers and decrease the image resolution and com-
pression.
Unsynchronized audio and video
It is recommended that the camera's time setting is synchronized with an NTP Server. This
is enabled under
System Options > Date & Time
.
Distorted audio
Check that the correct Audio Input source is selected under
Setup > Audio > Source
.
Select Microphone for the internal microphone or for a connected external microphone.
Select Line for a connected line in source.
