Troubleshooting
AXIS 5550 User’s Manual
131
IP Address Check with
Ping
By sending a data packet to a specific IP address and waiting for a reply,
Ping can determine whether that IP address is accessible. Ping can also
help you to determine IP address conflicts with your AXIS 5550 and
troubleshoot TCP/IP problems on the network. Follow the instructions
below to diagnose your problem.
Windows:
Open a Command Prompt and enter the following commands:
The host will return
reply from
192.168.3.191
, or a similar message. This
indicates that the address has been set and that communication is
established
UNIX/Linux and
Mac OS X
Open a Terminal and enter the following commands:
The host will return
psname is alive
, or a similar message. This indicates that
the address has been set and that communication is established.
Replies:
Subsequent replies will provide an explanation of the cause of the problem.
Replies from DOS can be interpreted as defined in the table below (for
UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):
SNMP Device Index
If you are using the TCP/IP protocol, check that the SNMP Device Index is
correct. See
“SNMP Device Index”
on page 149.
Syntax
Example
ping <IP address>
ping 192.168.3.191
Syntax
Example
ping <IP address>
ping 192.168.3.191
Ping Reply
Interpretation and recommendation
Axis Network Print Server connected
Axis Network Print Server
disconnected
bytes = 32 time = 2 ms......
- or something similar
The AXIS 5550 is responding correctly.
There are probably no conflicts with
the IP address — disconnect the AXIS
5550 and ping again to verify.
The IP address is already in use and
cannot be used again. You must obtain
a new IP address for your AXIS 5550.
destination host unreach-
able
The AXIS 5550 is not accessible. Check
your network settings.
—
request timed out
The IP address is not in use. You are ei-
ther pinging the wrong IP address or
your AXIS 5550 does not have the cor-
rect IP address.
This IP address is not used by anyone
and is available for use for your AXIS
5550. Set the IP address again, power
on the AXIS 5550 and then try access-
ing the unit.
no response from ping
command
The AXIS 5550 is not accessible. Check
your network settings.
—
