Support
Submitting a Diagnostic:
1.
Make sure that the system is connected to the internet.
2.
Press the “Q” icon on the remote to bring up the on screen
HDMI selector menu.
3.
Follow the on screen menu to the “Q” -> Settings -> More ->
Support -> Send Diagnostic.
4.
Enter a few words to identify your issue. For your
convenience you can also use a Bluetooth or USB keyboard
to enter text. You may also submit a diagnostic report from
the Axiim Q mobile app.
5.
Select SEND. You will receive an ID to reference if the
diagnostic was submitted successfully.
6.
Send an email to
diagnostic ID so our support team can contact you back.
