G. RETURNS, DAMAGES
RETURN QUALIFICATION: You can only return a product if it is defective upon arrival. If you
simply do not like the product or if you did not measure correctly, you will only be qualified for a
merchandise credit and you will be required to pay for shipping the product back to Awntech in re-
stockable condition. If
DAMAGED MATERIAL: Damage occasionally occurs during shipping. Scrapes, dents, and rips in
the outer packaging that could indicate possible damage should be described to the carrier at the
time of delivery. If damage to the product seems apparent, the shipment should be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may vary slightly from run to run. This is
a normal and unavoidable. Different lighting types and lighting direction may cause the fabric you
chose on the website to appear slightly different than the actual fabric does in full sunlight.
TRIPLE CHECK YOUR MEASUREMENTS: In order to avoid disappointment and frustration, please
triple check all measurements (see Measuring Guide, Page 6 of Awntech Catalog) to assure that your
awning will fit properly in the location you intend. Please make sure that you have at least 1’-2’ extra
wide area available to install the awning and also make sure that you have enough open space for
the projection.
HAZARDOUS MATERIAL QUALIFICATIONS: None
RETURNS/ORDER EXCEPTION CONTACT:
Customer Service:
Phone 817-354-9600, Fax 817-354-9612, email
TO ACQUIRE A RETURN OR REPAIR AUTHORIZATION NUMBER
YOU MUST GO THROUGH THE WARRANTY PROCESS BELOW
Email or mail photo of damaged parts to:
EMAIL:
MAIL:
Customer Support, Awntech Corporation, 3600 Bell Dr., Bdg. B-E, Hurst, TX 76053
Authorized returns should be shipped to:
Returns Department
Awntech Corporation,
3600 Bell Drive, Bldgs. B-E
Hurst, Texas 76053
Summary of Contents for Dallas Retro CR32
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