AVProEdge ConferX AC-CX100-RAMP, User Manual, Page: 15 / 20

o
All inquiries -

Troubleshooting
•
Verify Power - Pg. 6
•
Verify Connections - Check that all cables are properly connected
•
Not passing video on HDBaseT , this is a 10.2Gbps HDBT receiver, it will support up to a 4k60
4:2:0 / 4k30 4:4:4 signal
•
IR Issues - Verify correct connections - P. 1 3
o
Visibly flashing Emitters may not function properly, try the IR Cables that come in the box if
you are experiencing issues
•
Extracted Audio Issues - Pg. 1 2 -1 3
o
Verify Source is set to output 2 ch if using the balanced 2ch port
+
NOTE: This unit does NOT DOWNMIX
• Still having issues, contact us
o
Support Direct - +1-605-977-3477
+ 1-605-274-6055
o
Submit a support request ticket

https://support.avproedge.com/hc/en-us/requests/new
AC-CX100-RAMP
Page 15