SkyEdgeII Modem
10
5.
Issues and Troubleshooting
Issue
Description
Corrective Action
Modem device window
is not available
Device window does
not display
“SkyEdgeII” as Device
In Use.
Verify proper installation of the modem/router
module.
Verify SkyEdgeII is selected as signal source.
Device Window is blank
AAQ is not
communicating with
modem
Check that the correct version of module has been
installed.
Check that the SkyEdgeII modem is configured as the
current signal source.
Check all Serial or Ethernet settings.
Check all Serial or Ethernet cables and connections.
Does not find Target
satellite
Error popup during
acquire process
“Acquire Failed
Waiting For Device
Signal
Check that the AAQ is communicating with the
Modem.
Check all RF cables and connections.
Check that the Target satellite is correct.
Check that the terminal heading, latitude, and
longitude are correct.
Does not Peak on
Target satellite
“Error popup during
acquire process
“Invalid Signal For
Peaking”
Check that the AAQ is communicating with the
Modem.
Check all RF cables and connections.
Check that the terminal is pointed at the Target
satellite.
Check Peaking and Scanning configuration in the
Signal tab of the Configuration Window (see the AAQ
Users Manual for more information)
