Limited Warranty Inform
Avista Group Corp
Product End User Limited Warranty
Subject to the terms and condi ons set forth below, Avista Group Corpora n Warran s the products purchased from
Avista Group Corpor on
or from an Avista Group Corpora on
authorized reseller/retailer to be free from defects in
materials or workmanship under normal consumer use during the resp
Warranty Period set forth below. The Limited
Warranty is valid only on Products purchased and used in the lower co
ental United States (not including Alaska, Hawaii,
or Puerto Rico). Cosme c blemishes or imperfec ons that do not a
ff
ect func onality of the Product are not covered under
this Limited Warranty. If the Product becomes defec ve during the warranty period, Avista Group Corpor
will repair or
replace the Product at its discre
.
A. 1 Year Warranty
The term “Warranty Period” means a period of 1 Year from the date of the sales receipt for the purchase of the
Product.
Subject to the terms and cond ons of this Limited Warranty, Avista Group Corpora n
warrants to you
(the original retail purchaser) that, during the Warranty Period and under normal use and service, the Product will
substan ally conform within the user instruc on materials packaged with the Product.
B. Obtaining Warranty Service
To receive instruc
s for obtaining repair or replacement warranty services, as well as general troubleshoo ng,
you may call
877-772-8826
or email us at
to begin the RMA process.. Our o
ffi
ce hours are
Monday – Friday, 9 AM to 5PM Central Time.
Avista Group Corpora on will empt to resolve technical issues over email or via phone. If a resolu on is not
possible, Avista Group Corpor on shall issue a Return Merchandise Authoriza n (RMA) number for a Return. RMA
numbers are valid for
fi
een (15 days) from the date of issuance and void therea er.
You must also:
1. Submit proof of purchase in the form of a dated bill of sale, receipt, or invoice placed within the return package
and a full detailed descrip on of the defect found.
2. You must return the Product to Avista Group Corpora on
or to an Avista Group Corpora on
Authorized Service
Provider in a suitable packaging that provides adequate degree of protec on against damage during transit to
the loca on speci
fi
ed by Avista Group Corpora
. Costs associated with the packaging and shipping for
warranty service shall be at your expense. You are also responsible for insuring any Product returned and
assume the risk of lost or damaged packages.
3. All returned Products must be accompanied by a valid RMA number located on the exterior of the package.
C. Exclusive Remedy
During the Warranty Period, Avista Group Corpor on
will, at its op on and as your exclusive remedy for breach of
this Limited Warranty or any implied warran es:
Repair or replace a defec ve Product, or
In the event an exact replacement is not available, a model of equal or be er value be sent at no
cost to you.
Any replacement parts will be new or refurbished and the serviced unit will be warranted for the remainder
of the original Warranty Period, or thirty (30) days from the date of shipment of the Product back to you,
whichever is longer.
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