Troubleshooting
Power
COP Accessories
Problem
Solution
How do you power down the
battery?
1. Disconnect the power from the unit
2. When the LCD display shows ‘Power turned off’, press and hold the # button.
LCD Display showing low o/p
battery
1. Memcom
+
needs to be left on overnight to charge the battery.
2. In operation, the Memcom
+
unit must be connected to a permanent power supply, which
should not be switched off, except in an emergency.
Memcom
+
switches off after a
short period
1. Make sure the power is correctly connected
2. If the power is not connected correctly, Memcom
+
could be using battery power and switching
off when the battery runs out of power.
LCD Display is blank when
powered up
1. Check the voltage of connections.
Unit shows battery low and
English voice messages even
though another language is set
1. Disconnect the power and reset the unit (hold #).
2. Send unit back to Memco to re-programme the speech messages and to test the battery. If
unit has to be sent back remember to always power it down by holding #
Problem
Solution
Sound quality from the COP
accessory fitted is poor or the
accessory is not functioning
correctly
1. Check that in Setting> Accessories, that COP Accessory is selected
2. This will automatically drop the volume setting to the minimum, as this is the optimum level
when a COP accessory is connected
3. If the volume is manually adjusted and is too high, this will cause feedback
The LCD display on the unit
shows Mic/Speaker fault
1. Check the connection to the external microphone
2. Power down the unit by disconnecting the power and pressing and holding down the # key
3. Re-connect the power to power the unit back up
Poor voice quality on the
Memcom
+
Unit
1. Put the external microphone further away from the Memcom
+
unit and check that there are no
other microphones or speakers that would cause feedback.
2. Check the volume level. This may need reducing if you are getting feedback issues.
External Microphone not
working?
1. Remove cover and check Microphone connection.
2. In Settings> System Config, select the TOC int. mic. If two way communication is achieved, this
shows that there may be a fault with the External microphone. In this case, send the unit back to
Memco for further testing.
Battery Information
Battery Specification
•
12V, 0.8Ah, Lead Acid battery
•
Only use Avire batteries with the Memcom
+
Emergency Telephone (battery part number 450 880-04)
Replacing the Battery
1.
Disconnect the power from the Memcom
+
, wait 5 seconds and then press and hold the # key to power down the unit
completely
2. Remove the top cover of the Memcom
+
by unscrewing the five retaining screws
3. The battery is held in place by hook and loop tape; carefully remove the battery from the Memcom
+
housing and
disconnect the battery cable from the two pin connector beneath the Memcom
+
keypad*. Do not remove the keypad
as the connector can be accessed with the keypad in place
4. Connect the cable of the new battery, to the two pin connector beneath the Memcom keypad (the connector can only
be connected in the correct orientation) and secure the new battery in the Memcom
+
housing using the hook and loop
tape provided
5. Replace the top cover of the Memcom
+
6. Reconnect the power to the Memcom
+
* IMPORTANT: Always ensure the proper disposal of batteries, in line with local regulations
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