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Welcome

ank you for taking a look at the Avira Managed Email Security (AMES) user guide. We are convinced you have chosen the most 

reliable email filtering solution available today. is manual will help you get started with AMES as well as customizing AMES to 

your specific needs. You will get peace in your inbox in no time.

How does AMES work?

Avira Managed Email Security, or AMES for short, is a service dedicated to stopping spam or viruses before they reach the your 

company network. is is achieved by routing email to our AMES server cluster. AMES then scans and delivers the spam- and 
virus-free email to your server.

The most accurate spam scanning technology

For intercepting spam we use a combination of technologies proven to be extremely effective. Since spammers and virus makers 

become more skilled every day, we constantly test and implement new methods to keep our lead position in email scanning, and 

you enjoy the benefits of this without any effort or costs.

Configuring AMES

Because we stop spam and viruses ‘in the cloud’, that is also the place where the configuration is done. You can find the AMES 
interface on https://ames.avira.com.

Licensing in AMES

When you let your Avira Partner purchases a license for AMES, you need to choose the number of users you need. ese users 

correspond with the total number of people in your organization that are going to use AMES filtered email. AMES gives you total 

freedom to freely distribute these users across multiple domains, create aliases for them and more, but always keep your license up 
to par with the actual users. For more information see the AMES terms and conditions on our 

website

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AMES 

User Guide 

 

© Avira GmbH

 

November 2010

Summary of Contents for MANAGED EMAIL SECURITY - V1.0

Page 1: ...Avira Managed Email Security AMES User Guide Version 1 0 www avira com...

Page 2: ...our outbound emails optional 4 Changing settings for your AMES domains 5 Logging in to AMES 5 Adding a new user to a domain 5 Adding a user alias 7 Configuring LDAP 7 Changing mail delivery options 8...

Page 3: ...ly e ective Since spammers and virus makers become more skilled every day we constantly test and implement new methods to keep our lead position in email scanning and you enjoy the benefits of this wi...

Page 4: ...mple of an email to your domain registrar Dear Registrar Please change the MX records of our domain www demo domain to 10 mx1 c01 avira com 20 mx2 c01 avira com Please make sure that our old MX record...

Page 5: ...sers to operate properly When an email is sent to the email address info demo domain the user info has to exist or mail will be bounced back to the sender By default AMES has one catch all user A catc...

Page 6: ...n domain settings trough https ames avira com check domain admin 3 You can choose to copy settings from 4 an existing user When finished click Save 5 You will be warned that the user is disabled by de...

Page 7: ...pam and viruses is is why AMES enables advanced greylisting for all catch all enables users is technique bounces emails from unknown senders the first time and will accept only the second or later att...

Page 8: ...2 tab You can choose between SMTP deliver 3 where you can add one or more servers 5 to deliver AMES mail to Another option is to deliver mail to one or more email address by choosing the mail forward...

Page 9: ...add a banner for and go to the banner tab 2 en select a banner option 3 create a text 4 and save 5 Adding a banner to outgoing mail 1 2 3 4 5 Adding a banner to outgoing mail is done on a per domain...

Page 10: ...in quarantine by default When you d like di erent behavior there s the option to tag email and send it or even remove it immediately 1 2 3 4 5 6 Choose a user 1 which you d like to configure the spam...

Page 11: ...remark in your quarantine To release emails from the quarantine select Release which will release this specific email only or Release and remember as Not Spam which releases spam and will no longer r...

Page 12: ...to generate a spam report on a daily basis Adjusting the Content Filter For the content filter you can change the default settings for certain types of attachments AMES uses the following types of rec...

Page 13: ...d significant information on the quantity of emails that AMES has processed e information about the processed emails is divided into incoming outgoing not scanned spam virus and content filter interce...

Page 14: ...ill be sent according to schedule 5 When done press save 6 If you would like to release emails you can use the release and remember RR link to whitelist approve a specific email sender or release only...

Page 15: ...ou have a question that isn t answered in this guide We recommend you look at the F A Q on our website If that doesn t help please contact your Avira Partner he or she will be more than willing to hel...

Page 16: ...ira com 2010 Avira GmbH All rights reserved All named products and company names are registered trademarks of the respective company Our General Terms and Conditions of Business and the End user Licen...

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