Avira GmbH
Avira AntiVir Virus Scan Adapter
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10
Service
10.1 Support
Support Service
Our website
http://www.avira.com
contains all the necessary information on our
extensive support service.
The expertise and experience of our developers is available to you. The experts of Avira
answer your questions and help you with difficult technical problems.
During the first 30 days after you have purchased a license, you can use our AntiVir
Installation Support by phone, email or by online form.
In addition we recommend that you also purchase our AntiVir Classic Support, with
which you can contact and obtain advice from our experts during business hours when
you encounter technical problems. The annual fee for this service, which includes
eliminating viruses and hoax support, is 20 % of the list price of your purchased AntiVir
program.
Another optional service is the AntiVir Premium Support which, in addition to the scope
of the AntiVir Classic Supports, allows you to contact expert partners at any time - even
outside business hours in the event of an emergency. When virus alerts occur, you will
receive an SMS on your cell phone.
Email Support
Support via email can be obtained at
http://www.avira.com
.
10.2 Contact
Address
Avira GmbH
Lindauer Strasse 21
D-88069 Tettnang
Germany
Internet
You can find further information on us and our products by visiting
http://www.avira.com
.
We cannot provide support for configuration problems which do not
directly concern AntiVir VSA.
To answer your questions or to solve your problems, we can direct
you to an SAP consultant with technical security know-how.
