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AVG-HD402PR 

 

7. Troubleshooting & Maintenance 

Problems 

Causes 

Solutions 

 

Output images in  
display  contains 
ghosting 

Incorrect   setting   on   
the display 

Check the display’s 
setting 

Poor cable quality 

Try   another   high 
q u a l i t y   connection cable 

 
 
 
 

No output image    when 
switching 

 

No   signal   at   the   input  
/ output end 

Check  with  oscilloscope 
or  multimeter  if  there  is 
any  signal  at  the  input  / 
output  end. 

Failed or loose connection 

Re-seat the connection. 

The extender is faulty 

Send it to authorized 
dealer for repairing. 

 

Cannot  control  the 
device  by control device 
(e.g. a  PC) through the 
RS232 port 

Wrong RS232 
communication 
parameters 

Make  sure  the  RS232 
communication 
parameters  are correct. 

The   device   has a 
previous fault 

Send  it to authorized 
dealer for repairing. 

Static becomes stronger 
when connecting the 
video connectors 

 

Poor grounding 

Check the grounding 
and  make  sure  it  is 
connected well. 

 Cannot control the device        

by RS232 / IR remote / 
front panel buttons 

The   device   has a 
previous fault. 

Send it to authorized 
dealer for repairing. 

 

 

Summary of Contents for AVG-HD402PR

Page 1: ...1366x768 60Hz 1600x1200 60Hz 1920x1080 60Hz 1920x1200 60Hz 3D 4K 2K Max transmission distance is up to 60 meters over single CAT5e CAT6 cable High Bandwidth 10 2Gps HDTV Compatible HDMI 1 4 and HDCP compliant Supports PoC CEC Connect with a display to transmit EDID and HPD signals constantly by using a CAT5e cable Uses HDBaseT technology Bi directional RS232 IR control LED indicators show working ...

Page 2: ...ration instruction only and not to be used in a maintenance capacity The functions described in this version are current as at March 2015 Any changes of functions and operational parameters will be updated in future manual versions Please refer to your dealer for the latest product details Version 1 0 1 3 15 ...

Page 3: ...osed to extreme hot or cold temperatures 3 This unit will generate heat during operation please ensure that you allow adequate ventilation to ensure reliable operation 4 Please disconnect the unit from mains power if it will be left unused for a long time 5 Please DO NOT try to open the casing of the equipment DO NOT attempt to repair the unit Opening the unit will void the warranty There are high...

Page 4: ...t Appearance of the AVG HD402PR 3 Appearance of AVG HD402PR 3 1 Appearance of AVG HD402T 3 2 System Connection 4 System Applications 4 1 Usage Precautions 4 2 Connection Diagram 4 3 Connection Procedure 4 4 Twisted Pair Connection 4 5 Associated Products 4 6 Specifications 5 Panel Drawing 6 Troubleshooting Maintenance 7 ...

Page 5: ...eatures Supports Full HD Delivers resolutions including 800x600 60Hz 1024x768 Hz 1280x720 60Hz 1280x1024 60Hz 1366x768 60Hz 1600x1200 60Hz 1920x1080 60Hz 1920x1200 60Hz 3D 4K 2K Max transmission distance is up to 60 meters over a single CAT5e CAT6 cable High Bandwidth 10 2Gps HDTV Compatible uses HDMI 1 4 and is HDCP compliant Supports PoC CEC Connect with a display to transmit EDID and HPD signal...

Page 6: ...402PR 1 x AVG HD402T 4 x Mounting brackets 8 x Plastic cushions 2 x RS232 cables 8 x Screws 2 x Power adapters DC 24V 1 x User manual Note Please confirm if the product and the accessories are all included if not please contact your dealer ...

Page 7: ... connected device does not support HDCP POWER LED Illuminates red when power is on HDBT IN Connects to the HDBT OUT port of a AVG HD402T with a CATx cable HDMI OUT Connects to HDMI display device IR IN Connect with IR receiver the IR signal received from this port can only send out via a AVG HD402T IR OUT Connect with IR transmitter the sent IR signal are received by AVG HD402T RS232 Serial port 3...

Page 8: ...d when power is on HDBT OUT Connect to the HDBT IN port of a AVG HD402PR with a CATx cable HDMI IN Connects to a HDMI display device IR IN Connects with IR receiver the IR signal received from this port can only send out via a AVG HD402PR IR OUT Connect with IR transmitter the sent IR signals are received by AVG HD402PR connect with IR transmitter the sent IR signal is received by the TPHD402PT RS...

Page 9: ...erence systems television broadcast education banking and security institutions etc 4 2 Usage Precautions 1 System should be installed in a clean environment with temperature and humidity maintained to within equipment specification 2 All of the power switches plugs sockets and power cords should be insulated and safe 3 All devices should be connected before power is turned on 4 3 Connection Diagr...

Page 10: ...PR with HDMI cable Step 4 Both AVG HD402T and AVG HD402PR have IR IN and OUT When one end is used as an IR receiver the other end will be used as an IR transmitter For example When IR IN of AVG HD402T connects with an IR receiver the IR transmitter must be connected to IR OUT of AVG HD402PR Step 5 Connect the RS232 port of the devices to be controlled and the receiver or the transmitter Step 6 Con...

Page 11: ... MUST be metallic the shielded layer of cable MUST be connected to the connector s metal shell TIA EIA T568A 68B PIN Cable Color PIN Cable Color 1 green white 1 orange white 2 green 2 orange 3 orange white 3 Green white 4 blue 4 blue 5 blue white 5 blue white 6 orange 6 green 7 brown white 7 brown white 8 brown 8 brown 1st Ground 4 5 1st Ground 4 5 2nd Ground 3 6 2nd Ground 1 2 3rd Group 1 2 3rd G...

Page 12: ...is function Supports video source auto switching function Output resolutions selectable to assure preferred output and supports various output resolutions such as 1920x1200 1920x1080 1600x1200 1360x768 1280x800 1280x720 1024x768 VGA video supports C video YPbPr and VGA MIC port supports balance unbalance signal suppress the external noise effectively 3 level MIC input supports condenser microphone...

Page 13: ... connection function User can switch the MA1 to be 1x40Watt 8Ω by bridge connection 48V phantom power to support condenser microphone MIC port can support balance unbalance signal suppress the external noise effectively ...

Page 14: ...ck 3 pin captive screw connector HDMI female 3 5mm mini jack 3 pin captive screw connector Video signal HDMI1 4 HDMI1 4 Transmission Mode HD Base T General Resolution 800x600 60Hz 1024x768 Hz 1280x720 60Hz 1280x1024 60Hz 1366x768 60Hz 1600x1200 60Hz 1920x1080 60Hz 1920x1200 60Hz 3D 4K 2K Transmission Distance Max distance 60M SNR 70dB 100MHz 100M Bandwidth 10 2Gbps THD 0 005 1KHz HDMI Standard Sup...

Page 15: ...AVG HD402PR 6 Panel Drawing ...

Page 16: ...ion Re seat the connection The extender is faulty Send it to authorized dealer for repairing Cannot control the device by control device e g a PC through the RS232 port Wrong RS232 communication parameters Make sure the RS232 communication parameters are correct The device has a previous fault Send it to authorized dealer for repairing Static becomes stronger when connecting the video connectors P...

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