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Avery Dennison Monarch 9460, System Administrator Manual

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Avery Dennison Monarch 9460 System Administrator Manual Download Page 25

 

Using Diagnostics  

2-13

 

RAM 

Use this menu to check the printer's memory. 

Main Menu 

To exit, press 

F

 at any time. 

1. 

From the Diagnostics menu, select 

RAM

.  

  RAM test running 

 

 

 

  RAM test passed 

  Press a key 

 

2. 

If you see a RAM error message, call Service.  

3. 

Press any key except 

P

 (power) to return to the Diagnostics menu. 

Diagnostics 

Online Diag. 

Setup 

Service 

File System 

Exit 

Printer 

Display 

Keyboard 

Comm. 

RAM 

Data 

 Dump 

About 

Exit 

Summary of Contents for Monarch 9460

Page 1: ...Monarch 9460 Printer System Administrator s Guide System Administrator s Guide TC9460SA Rev AE 12 07 2006 Paxar Americas Inc a subsidiary of Avery Dennison Corp All rights reserved ...

Page 2: ...ING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Page 3: ...ecting an Option 1 3 Exiting an Option 1 3 Printing 1 4 Selecting a Language 1 5 USING DIAGNOSTICS 2 1 Diagnostics 2 1 Printer 2 3 Test Label 2 3 Sensors 2 6 Printhead 2 8 Battery 2 9 View Totals 2 9 Display 2 10 Keyboard 2 11 Communications 2 12 RAM 2 13 Data Dump 2 14 About 2 15 Online Diagnostics 2 15 Service Diagnostics 2 16 File System 2 16 ...

Page 4: ...ing the Margin Adjust 3 10 Setting the Demand Sensor 3 11 Setting the Stock Sensor 3 14 Selecting the Die Cut Sensor 3 15 Selecting the Black Mark Sensor 3 16 Selecting the Non Indexed Sensor 3 18 Selecting the Aperture Sensor 3 19 Serial Communications 3 21 Baud Rate 3 22 Parity 3 22 Data Bits 3 23 Stop Bits 3 23 Flow Control 3 24 Power Management 3 25 Low Power Sleep Mode 3 25 Shut Down 3 26 ...

Page 5: ...work 3 26 About Bluetooth 3 27 Defaults 3 28 Changing the Communication Settings 3 28 Bluetooth Settings 3 28 Enabling the Security 3 29 Changing the PIN 3 30 Local Name 3 31 Local Address 3 32 Printing Info 3 32 ...

Page 6: ...iv ...

Page 7: ... our Web site for the latest documentation and release information Using This Manual Following is a summary of the contents of this manual Chapter Contents 1 Introduction Information you should know before using the printer 2 Using Diagnostics Using printer diagnostics to print test labels check sensors view inches printed etc 3 Setting Up the Printer Using the setup menu to adjust the supply and ...

Page 8: ... got there Using the Display and Buttons P Turns the printer on and off F Advances the supply or returns the display to the next higher menu A Three navigation buttons for selecting options on the display Tool Box Language Exit Diagnostics Online Diag Setup Service File System Exit Exit Stock Energy Backlight LCD Contrast Printer Serial Comm Power Mgmt RF Network Bluetooth Display On Off Button Fe...

Page 9: ... Decreases the selected setting in 5 step increments X Clears an error Returns the display to the next higher menu Selecting an Option To display menu options press any A When the display shows a down arrow press A under d to scroll down through the list of options Diagnostics Online Diag d When the displays shows an up arrow press A under c to scroll up through the list of options Online Diag Set...

Page 10: ...play flashes printer version information battery charging status and then you see Ready װ 2 Download a format and a batch For information on creating packets and downloading print jobs refer to the Programmer s Manual available on our Web site www paxar com The printer prints either a strip of supplies non peel mode or one at a time peel on demand mode 3 Remove the printed supplies ...

Page 11: ...printer version information battery charging status and then you see Ready װ 2 Press A under װ E B F f T 3 Press A under T Tool Box to enter the menu Tool Box Language d 4 Press A under d until Language is highlighted 5 Press A under to select Language English Francais d 6 Press A under d to scroll through the options 7 Press A under to select the highlighted option Tool Box Language Exit English ...

Page 12: ...1 6 System Administrator s Guide ...

Page 13: ...h the printer give the results of these tests to Service Diagnostics The Diagnostics menu helps diagnose problems with the printer Main Menu To exit press F at any time 1 Turn on the printer Press and hold P until the display turns on The display flashes printer version information battery charging status and then you see Ready װ 2 Tool Box Language Exit Diagnostics Online Diag Setup Service File ...

Page 14: ...ator line gets closer to E empty instead of F full Recharge the battery when the line is by the E 3 Press A under T to enter the menu Tool Box Language d 4 Tool Box is highlighted Press A under to select Tool Box Enter Password 5 Press the navigational buttons in this order Left Left Left Right and Left Left Navigation Button Right Navigation Button ...

Page 15: ...time Test Label This option allows you to print three different types of test labels diagnostic labels the test pattern and the grey scale test label 1 From the Diagnostics menu select Printer Test Label Diag Label Two diagnostic labels print and you return to the Test Label menu The test labels show the printer s configuration the model number and software version number Printer Display Keyboard ...

Page 16: ... contrast printhead resistance the number of bad dots memory and any options You return to the Test Label menu 2 Select Test Pattern A test pattern label prints and verifies the dots on the printhead are working You return to the Test Label menu If your printed sample has fewer lines or no lines keep the sample and call Service Note You may receive a Memory Full error if you are using MPCL because...

Page 17: ... you are using MPCL because you need to reallocate memory Refer to the Programmer s Manual for more information 4 Select MIF Info MIF stands for Monarch Initialization Files MIF files specify parameters for the printer A test label prints displaying the settings for the printer The line beginning with SWID indicates if a custom MIF file is loaded If there is no MIF file you will see No MIF and you...

Page 18: ... The count changes by at least 100 steps when a black mark is under the sensor If you do not notice at least a 100 step difference you may need to call Service 2 Press F to return to the Sensors menu 3 Select Die Cut Die Cut A D Value 170 The acceptable range is between 0 and 255 and the A D values change as supply moves past the sensors The count changes by at least 100 steps when die cut labels ...

Page 19: ...ou do not notice a 100 step difference you may need to call Service 6 Press F to return to the Sensors menu 7 Select Aperture Aperture A D Value 225 The acceptable range is between 0 and 255 and the A D values change as supply moves past the sensors The count changes by 100 steps when a label is not under the sensor If you do not notice a 100 step difference you may need to call Service 8 Press F ...

Page 20: ...e more than 10 bad dots call Service 2 Press F to return to the Printhead menu 3 Select Dot Resist Resistance in Ohms 170 The acceptable range is between 247 Ohms and 458 Ohms If the resistance is not in this range call Service 4 Press F to return to the Printhead menu 5 From the Printhead menu select Temperature Temperature Degree C 25 To print the printhead temperature must be less than 60 C 140...

Page 21: ... for printer inches service inches printer high energy inches and service high energy inches The high energy printing is used for linerless labels 1 From the Printer menu select View Totals Print inch Printer Inches 00000060 2 Press A under or F to return to the View Totals menu 3 Select Service Inch Service Inches 00000060 4 Press A under or F to return to the View Totals menu 5 Select Prt High I...

Page 22: ...t any time 1 From the Diagnostics menu select Display Backlight Backlight Test Press left key to toggle backlight 2 Press the left A Backlight Test Press left key to toggle backlight Backlight is ON The left A is an ON and OFF toggle switch Press the left A again to turn ON or OFF the Backlight You will see Backlight is ON or Backlight is OFF 3 Press F to return to the Display menu Diagnostics Onl...

Page 23: ...s menu Keyboard Use this menu to see if the buttons on the keyboard are working properly Main Menu To exit press F at any time 1 From the Diagnostics menu select Keyboard Press key 2 Press each key one at a time except for P power The four boxes on the display represent a key If the keys are working correctly the boxes turn black Press feed to exit If one of the boxes does not turn black that key ...

Page 24: ... exit press F at any time 1 From the Diagnostics menu select Comm Insert loopback Plug into serial Port connector Press key to cont 2 Press any A to continue The serial port test is performed Serial port test Testing speed ok Testing parity ok Testing CTRLS ok Press key to cont 3 Follow the instructions on the display When you are finished you return to the Diagnostics menu Diagnostics Online Diag...

Page 25: ...me 1 From the Diagnostics menu select RAM RAM test running RAM test passed Press a key 2 If you see a RAM error message call Service 3 Press any key except P power to return to the Diagnostics menu Diagnostics Online Diag Setup Service File System Exit Printer Display Keyboard Comm RAM Data Dump About Exit ...

Page 26: ...ormation to a label Main Menu To exit press F at any time 1 From the Diagnostics menu select Data Dump Data Dump A couple of labels print with data from the communication port Data Dump Press any key to exit 2 Press any key except P power to return to the Diagnostics menu Diagnostics Online Diag Setup Service File System Exit Printer Display Keyboard Comm RAM Data Dump About Exit ...

Page 27: ... W Rev P 2 Press F until you return to the Tool Box menu Online Diagnostics Online Diagnostics is only for Service Representatives because it requires additional PC software It allows Service to diagnose printer problems Main Menu Diagnostics Online Diag Setup Service File System Exit Printer Display Keyboard Comm RAM Data Dump About Exit Diagnostics Online Diag Setup Service File System Exit Enab...

Page 28: ...nu File System The File System is only accessible to a Paxar Representative because it requires a separate password It clears all files that are downloaded to flash but keeps all application files Main Menu Tool Box Language Exit Diagnostics Online Diag Setup Service File System Exit Password Tool Box Language Exit Diagnostics Online Diag Setup Service File System Exit Clear Files Clear MIF Pack F...

Page 29: ...nter Press and hold P until the display turns on The display flashes printer version information battery charging status and then you see Ready װ 2 Press A under the װ icon You see the battery indicator E empty and F full E B F f T 3 Tool Box Language Exit Diagnostics Online Diag Setup Service File System Exit Stock Energy Backlight LCD Contrast Printer Serial Comm RF Network Bluetooth Exit Power ...

Page 30: ...e is by the E 3 Press A under T Tool Box to enter the menu Tool Box Language d 4 Tool Box is highlighted Press A under to select Tool Box Enter Password 5 Press the navigational buttons in this order Left Left Left Right and Left Diagnostics Online Diag d 6 Press A under d until Setup is highlighted 7 Press A under to select Setup You are in the Setup menu ...

Page 31: ...To exit press F at any time 1 From the Setup menu select Stock Energy Standard Standard Supply 2 Press A under to save the setting You return to the Stock Energy menu 3 Select High Energy High Energy Supply 4 Press A under to save the setting Use the High Energy setting for linerless and synthetic supplies Use the Standard setting for standard supplies including tags and receipt paper You return t...

Page 32: ... time 1 From the Setup menu select Backlight Disable Enable d 2 Make your selection Disable or Enable For example Backlight Enabled X The Backlight is turned ON 3 Press A under X or press F to return to the Backlight menu 4 Press F to return to the Setup menu Diagnostics Online Diag Setup Service File System Exit Stock Energy Backlight LCD Contrast Printer Serial Comm RF Network Bluetooth Exit Pow...

Page 33: ...CD Contrast Use keys to Adjust Contrast 50 d 2 Press A under to decrease the contrast or press A under to increase the contrast The contrast changes in 5 step increments 35 40 45 50 etc 3 When the contrast you want is displayed press A under to save the setting You return to the Setup menu Diagnostics Online Diag Setup Service File System Exit Stock Energy Backlight LCD Contrast Printer Serial Com...

Page 34: ... or disable the various sensors on demand black mark etc Setup Menu To exit press F at any time Diagnostics Online Diag Setup Service File System Exit Stock Energy Backlight LCD Contrast Printer Serial Comm RF Network Bluetooth Exit Power Mgmt Contrast Supply Pos Print Pos Demand Sensor Stock Sensor Exit Margin Adj ...

Page 35: ...ower contrast setting For linerless or synthetic supplies you must select High Energy from the Stock Energy menu 1 From the Setup menu select Printer Contrast Print Contrast 00 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Set the position 00 1st position 2nd position 3rd position Toggle between positive and negative Increase the setting by 10 In...

Page 36: ...moved die cut labels to be removed easily 1 From the Printer menu select Supply Pos Supply Position 00 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Set the position 00 1st position 2nd position 3rd position Toggle between positive and negative Increase the setting by 10 Increase the setting by 1 2 When the setting you want is displayed press A u...

Page 37: ... or overtypes a pre printed area 1 From the Printer menu select Print Pos Print Position 00 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Set the position 00 1st position 2nd position 3rd position Toggle between positive and negative Increase the setting by 10 Increase the setting by 1 2 When the setting you want is displayed press A under to sav...

Page 38: ...inter menu select Margin Adj Margin Adjust 00 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Set the position 00 1st position 2nd position 3rd position Toggle between positive and negative Increase the setting by 10 Increase the setting by 1 2 When the setting you want is displayed press A under to save the setting You return to the Printer menu ...

Page 39: ...el mode you need to set up the printer For tear edge use only non indexed supplies continuous supplies without separations or black marks and linerless supplies For peel mode separates the label from the liner To set the on demand sensor 1 From the Printer menu select Demand Sensor Disable Enable d 2 Make your selection Disable or Enable For example Sensor Enabled 3 Press A under to save the setti...

Page 40: ...e sensor Note The sensor needs to calibrate without supply under the sensor 2 Close the supply door 3 Press A under to continue SUCCESSFUL X Note If you see a FAILED message call Service 4 Press A under or press A under X to return to the Demand Sensor menu 5 Press F to return to the Printer menu 6 Load supplies Tear edge On demand sensor ...

Page 41: ...13 For peel mode 1 Separate one or two labels from the liner and place the liner across the exit chute 2 Feed the liner under the peel bar The sensor needs to calibrate the liner only On demand sensor Peel bar Liner Exit chute ...

Page 42: ...ensor Use this option to set the sensor for die cut black mark non indexed continuous or aperture supplies Select the correct sensor for the supply type you are using Select the Die cut sensor for die cut supplies labels on a liner with gaps between the labels Black mark sensor for black mark supplies supplies with rectangular marks on the back side of the liner or on the supply Non indexed sensor...

Page 43: ...elect Stock Sensor Die Cut Die Cut Sensor Selected 2 Press A under to continue Insert liner Then hit Enter 3 Load the supply by separating one or two labels from the liner and placing the liner across the black mark sensor and through the exit chute 4 Close the supply door Exit chute ...

Page 44: ...e sensor value read from the liner Note If you get a FAILED message turn off the printer and repeat the process If it fails again call Service 6 Press A under or press A under X to return to the Stock Sensor menu 7 Press F to return to the Printer menu Selecting the Black Mark Sensor 1 From the Printer menu select Stock Sensor Black Mark Black Mark Sensor Selected 2 Press A under Insert label Then...

Page 45: ...ress A under to continue You see a message that the printer is calibrating the supply SUCCESSFUL X The printer does not feed supplies while calibrating The printer records the sensor value read from the label on the liner 6 Press A under or press A under X to return to the Stock Sensor menu 7 Press the F button to return to the Printer menu Black mark sensor ...

Page 46: ...he Non Indexed Sensor 1 From the Printer menu select Stock Sensor Non Indexed Non Indexed Sensor Selected 2 Press A under Insert label Then hit Enter 3 Load the supply by placing the supply across the exit chute 4 Close the supply door Exit chute ...

Page 47: ...nter records the sensor value read from the label on the liner 6 Press A under or press A under X to return to the Stock Sensor menu 7 Press F to return to the Printer menu Selecting the Aperture Sensor 1 From the Printer menu select Stock Sensor Aperture Aperture Sensor Selected 2 Press A under Insert label Then hit Enter 3 Load the supply by placing the supply across the exit chute Exit chute ...

Page 48: ...ssage that the printer is calibrating the supply SUCCESSFUL X The printer does not feed supplies while calibrating The printer records the sensor value read from the label on the liner 6 Press A under or press A under X to return to the Stock Sensor menu 7 Press F until you return to the Setup menu ...

Page 49: ...nications The serial communication values are shown below Option Choices Default Baud Rate 1200 2400 4800 9600 19200 38400 57600 115200 9600 Parity None Odd Even None Data Bits 7 8 8 Stop Bits 1 2 1 Flow Control No Flow DTR Flow RTS Flow Xon Xoff Special DTR Diagnostics Online Diag Setup Service File System Exit Stock Energy Backlight LCD Contrast Printer RF Network Serial Comm Bluetooth Exit Powe...

Page 50: ...on 1200 2400 4800 9600 19200 38400 57600 or 115200 BPS For example Baud 9600 3 Press A under to save the setting 4 Press F to return to the Serial Comm menu Parity Use this option to set the printer s parity Make sure the printer settings match those at the host 1 Select Parity No Parity Odd Parity d 2 Make your selection No Parity Odd Parity or Even Parity For example No Parity 3 Press A under to...

Page 51: ... Data Bits For example 8 Data Bits 3 Press A under to save the setting 4 Press F to return to the Serial Comm menu Stop Bits Use this option to set the printer s stop bits Make sure the printer settings match those at the host 1 Select Stop Bits 1 Stop Bit 2 Stop Bit d 2 Make your selection 1 Stop Bit or 2 Stop Bits For example 1 Stop Bit 3 Press A under to save the setting 4 Press F to return to ...

Page 52: ...d 2 Make your selection No Flow DTR Flow RTS Flow XON XOFF or Special For example DTR Flow Ctrl 3 Press A under to save the setting 4 Press F until you return to the Setup menu If you change a setting the new settings appear on the display For example New Selection 9600 N 8 1 No Flow Are you sure X 5 Press A under to save the setting Or press A under X to exit without saving the new setting ...

Page 53: ... the printer does not go into sleep mode However you can set the printer to go into sleep mode from 10 seconds up to one 1 hour The operator may press any button except the power button P to wake up the printer Note Do not send print jobs to the printer during sleep mode They will be lost 1 From the Setup menu select Power Mgmt Low Power Disable 10 Seconds d Make your selection Disable 10 Seconds ...

Page 54: ...utes up to 30 minutes 1 From the Setup menu select Power Mgmt Shut Down Disable 10 Minutes d Make your selection Disable 10 Minutes 20 Minutes or 30 Minutes For example Shut Down 20 Minutes 2 Press A under to save the setting The printer will shut down after 20 minutes 3 Press F until you return to the Setup menu RF Network If you have a network printer refer to the SNP System Administrator s Guid...

Page 55: ...rinter s serial port and conforms to V2 0 of the Bluetooth specification Make sure the 5V DTR switch is set to the 5V position The printer defaults to receiving unencrypted data for the Bluetooth device However to configure the Bluetooth device to change the PIN etc you must use Version 2 6 or greater of the printer s firmware Call Service if you want to upgrade your printer s firmware Bluetooth d...

Page 56: ...or more information Bluetooth Settings Use this menu to enable or disable Bluetooth security change the PIN modify the local name view the local address and print Bluetooth information labels Setup Menu To exit press F at any time If your printer is not a Bluetooth printer and you try to access the Bluetooth menu Not available appears on the display Diagnostics Online Diag Setup Service File Syste...

Page 57: ...y 1 From the Setup menu select Bluetooth Security Disable Exit f d 2 Make your selection Enable or Disable For example Security Mode Enabled f 3 Press A under to continue If security is enabled you need to set a PIN See Changing the PIN for more information 4 Press F until you return to the Bluetooth menu ...

Page 58: ...ious PIN value appears for example PIN 123456 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Scrolls through the positions from left to right Scrolls through numbers 0 9 2 When you see the setting you need press A under to save the setting PIN Changed appears briefly on the display and you return to the Bluetooth menu If you need to clear digits f...

Page 59: ...use a logical name for each printer such as warehouse receiving dock etc 1 Select Local Name The default or last saved local name appears for example Local Name WRHSE 1 f Use A as shown in the following table f Press A to Press A to Press A to Enter Save the setting Scrolls through the positions from left to right Scrolls through numbers 0 9 2 When you see the setting you need press A under to sav...

Page 60: ...supply or information may print off the label 1 Select Print Info Reading appears briefly on the display and then a Bluetooth information label prints The Bluetooth Information label prints the following information if Security is Enabled or Disabled the PIN the Local Name and the Address of the Bluetooth device Note The Bluetooth information label also prints as a third test label when you select...

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