2
Note:
The print module stays attached to the printer.
8.
Press down on the lever on the right-hand side of the platen roller until the platen roller
pops out of the print module.
C l e a n i n g & C l e a r i n g J a m s
1.
Use your fingers to remove any labels wrapped around the platen roller.
Note: Do not
use sharp objects to remove labels from the platen roller. This damages the
roller and voids the warranty.
2.
Clean any adhesive buildup from the platen roller using a dry, soft-bristle brush, such as a
toothbrush, or a cotton swab moistened with isopropyl alcohol.
3.
Use the brush to clean any paper dust from the print module.
4.
Use a cotton swab moistened with isopropyl alcohol to clean the printhead. Allow the
printhead and the platen roller to dry before re-installing the platen roller.
R e - I n s t a l l i n g t h e P l a t e n R o l l e r
1.
Place the platen roller back into the print module so the gear is on the right-hand side.
Push gently until the roller snaps into place.
2.
Lay the print module back into cavity on the supply door. Be careful not to damage or
remove the flex cables.
3.
Replace the printhead cover and screw it into place. Do not over-tighten the screws.
4.
Replace the supply holder guides and reload the labels.
5.
Remount the printer on the wall and close the supply door.
T e c h n i c a l S u p p o r t
Call Service for additional assistance or to order a replacement platen roller (order part number
12703158).
Platen Roller
Lever
Printhead (behind platen roller)
