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Avaya Tenovis Integral-55 Configuration Note Download Page 2

AVAYA  E1/QSIG

 

2

 

 

The above information is provided by AVAYA Inc. as a guide.  See disclaimer on page 1 

2.0 AVAYA MESSAGE APPLICATION SERVER REQUIREMENTS 

•

  Dialogic D/600JCT-1E1 or D/300JCT-E1 

•

  CT Bus cable (only required for multiple card installation) 

•

 Software 

Releases 

1

: 3.x, 4.0, 5.x 

3.0 PBX HARDWARE REQUIREMENTS 

•

  DS1 card # xxx . One per each Dialogic E1 Interface Card 

•

 Cables:

 

-RJ45 on the Dialogic (cable depends on PBX connection) 

3.1 PBX SOFTWARE REQUIREMENTS 

• 

Minimum Software 

1

:  I55

 

 

Important:

 Before ordering account teams should check with Avaya 

Services to determine if there are any applicable patches for customer 
specific configuration 
 

•

 ISDN 

PRI 

•

 Private 

Networking 

•

  Basic Call Setup 

•

  Basic Supplementary Services 

•

  Supplementary Services with Rerouting 

 
 

 

 

 

 

 

 

 

MAS Requirements 

1

 

Release Note

:  

Should features of the integration not 

function optimally when integrated to a PBX 

or MM that may be operating on an 

unsupported software release as defined 

Section 2.0 and 3.1, customers will need to 

upgrade their PBX and/or MM to a 

supported software release. 

PBX hardware requirements 

PBX software requirements 

Summary of Contents for Tenovis Integral-55

Page 1: ...lease read the entire document before attempting any configuration 1 0 METHOD OF INTEGRATION With E1 QSIG integration one digital pathway between the Avaya PBX and the Avaya Message Application Server MAS transmits both call information and voice communications The pathway is provided by an ISDN digital link QSIG which provides channels that connect to the Dialogic E1 card Within the D Channel rou...

Page 2: ...EMENTS Minimum Software 1 I55 Important Before ordering account teams should check with Avaya Services to determine if there are any applicable patches for customer specific configuration ISDN PRI Private Networking Basic Call Setup Basic Supplementary Services Supplementary Services with Rerouting MAS Requirements 1 Release Note Should features of the integration not function optimally when integ...

Page 3: ...9 Auto Attendant 9 Call Me 9 Direct Call 9 External Call ID ANI 9 Fax 9 Find Me 9 Internal Call ID 9 Message Waiting 9 Multiple Call Forward 9 Multiple Greetings 9 N 1 9 Outcalling 9 Queuing Return to Operator 9 IMPORTANT PBX options or features not described in this Configuration Note are not supported with this integration To implement options features not described in this document please conta...

Page 4: ...are enabled on the PBX Access the System Parameters Customer Options form Below is an example of the forms required for QSIG integration with the required features in boldface Message Waiting For MWI the correction of PEM 171458 is necessary This correction is first available in Release E070V08_1_2_3 ICU Setup The QSIG Line is configured like a standard QSIG Line The CRC4 Check procedure was in th...

Page 5: ... HWA 01 01 03 00 A1000 default Rufnummer 03 05 06 08 15 49 Anschlussorgan Rufnummer A1000 A1029 Steckplatz HWA 01 01 03 00 AO Typ PRN Allgemeine ADS Daten Name Kostenstelle 00000 Protokolle Protokoll Version faulty busy 2 error QSIG 0 AUS AUS AUS Ueberlastprioritaet 2 SPWKGR Amtszugriff 1 SPWKGR COLISEE 0 DISA Gruppe 0 Haendlergruppe 0 Rufnr zuord HKZ u QUE Kategorie 0 ...

Page 6: ...W M F 4 10 W M F 19 10 W M F 5 10 W M F 20 10 W M F 6 10 W M F 21 10 W M F 7 10 W M F 22 10 W M F 8 10 W M F 23 10 W M F 9 10 W M F 24 10 W M F 10 10 W M F 25 10 W M F 11 10 W M F 26 10 W M F 12 10 W M F 27 10 W M F 13 10 W M F 28 10 W M F 14 10 W M F 29 10 W M F 15 10 W M F 30 10 W M F Anzahl der belegbaren B Kanaele 30 Belegungsrichtung Zustand Note Due to a current issue with the Dialogic drive...

Page 7: ...AMT CIPL0 DQV PRE CRF QIS AOLM dibe gen AOLM aalm 03 05 06 08 17 42 AO Nummer AO Leistungsmerkmale Dienst GEN A1000 AMT CIPL0 DQV PRE CRF QIS AOLM Settings in BNDL BNDL dbnd 10 03 05 06 08 18 45 Buendelnummer 10 Ueberlaufbuendelnummer 0 Buendelzustand frei Buendelart ALV ALV Stufe LM uebergreifend Belegungsrichtung init verfuegbare Leitungen 0 Leitungslimit 0 Leitweg Ziffernfolge Nachwahlflag nein...

Page 8: ...iv NP gehend init kommend init AZP Reaktionen fuer Buendel Ereignis Reaktion nstf apso nstb apso kres apso uvwa apso newa apso nbao apso anaw apso kbne apso aoab apso nuel apso Eingetragene Leitungen Erlaeuterung fuer AZP Daten AZP Ereignis NSTF Nebenstelle frei NSTB Nebenstelle besetzt KRES keine Ressourcen frei UVWA unvollstaendige Wahl NEWA nicht erlaubte Wahl NBAO nicht beschaltetes AO ANAW An...

Page 9: ...ring the MAS Special Note Verify the CRC value in the QTE PRM is set correctly If left uncorrected the Dialogic E1 boards will not initialize properly The file is found in C Program Files Dialogic data qte prm Open the qte prm file About 23 lines into the file text you will see a setting under the line as show in bold below CRC ENABLE SWITCH Parameter type 0FH E1 only Turns the transmission of the...

Page 10: ... page 1 Expand all fields so all applicable options are visible Ensure the new PBX is added as instructed by the Modular Messaging Installation guide The new PBX should be Avaya G3 QSIG Note Starting with MM 5 0 additional Fields such as Sites and PBX Integration will appear on the VMSC screen ...

Page 11: ... the Voice Mail Domain 2 Expand PBXs 3 Select the newly created Avaya G3 Dialogic QSIG 4 Access the General QSIG PBX Configuration tab 5 DTMF Inter Digit Delay during Dialing ms 80 6 DTMF Length during Dialing ms 80 7 DTMF Length during Detection ms 50 Next access the Transfer Outcall tab Transfer Mode Blind ...

Page 12: ...A E1 QSIG 12 The above information is provided by AVAYA Inc as a guide See disclaimer on page 1 Next access the Tone Detection tab Maximum Silence before Hanging Up ms 6000 Next access the Outgoing Call tab ...

Page 13: ...er field of the Hunt Group minus the number of leading digits administered in the route pattern to delete In our example the Voice Mail Number is 4573000 and the number of digits to delete in the route pattern is 3 therefore the number entered here must be 3000 Select OK to save changes Note Layer protocol fields should match the Interface Companding setting selected on Page1 of the DS1 Circuit Pa...

Page 14: ...Scheduled MWI updates Active or Inactive Configure as per customer requirements 4 Limit requests Leave Unchecked 5 Maximum requests per Minute grayed out 6 Message Application Servers that Support MWI This box should contain a list of MAS servers capable of placing MWI requests Select OK to save changes Note The Scheduled MWI updates parameter is only available on MM 3 x continued on next page Sup...

Page 15: ...OK to save changes Note For a QSIG link the total number of ports specified must occupy the first available set of contiguous channels For example if there are two boards on a system one with 10 ports enabled and one with 29 ports enabled then the first 10 ports will be enabled on one boards and all 29 on the second board Use the port checkboxes to enable or disable the correct ports Tip To make t...

Page 16: ...ard or Port 59 if 2 boards see side NOTE This port can receive calls so ensure it is programmed for both Incoming and Outgoing under the Port Group Usage Return to the Port Groups General tab and ensure the Default Group under Port Groups is configured to meet the customer s need for Incoming and Outgoing under Port Group Usage continued on next page NOTE The MWI port within the MWI Port Group it ...

Page 17: ... AVAYA Inc as a guide See disclaimer on page 1 Access the Port Group General tab and check all Ports 1 29 for a single span or 1 59 if 2 spans including the MWI 29 or 59 port Select OK to save changes NOTE This Port Group configuration applies to each MAS ...

Page 18: ...E1 QSIG 18 The above information is provided by AVAYA Inc as a guide See disclaimer on page 1 Next access the General tab within the PBX Integration 1 QSIG Enable by checking the box 2 Access the QSIG DSE tab ...

Page 19: ...return to Configuring the voicemail system within the Message Application Server Installation Guide Ensure you are prompted to restart the Message Application Server services to apply these changes Important In order to make this integration work The following Registry Keys should be set in the MAS as shown below HKEY_LOCAL_MACHINE SOFTWARE Octel Geneva Vcm_TelephonyServiceMgr QSIG CTLayer3PBX dwo...

Page 20: ...ional ports are tied up on the MAS server as Path Replacement does not occur Two additional ports are used for each number dialed through the automated attendant and all these ports are in use until the transferred call is answered or the caller disconnects from the message server Customers should consider implementing supervised transfers or installing additional ports Note that with supervised t...

Page 21: ...You should then create a new MWI port group containing these channels and make the relevant changes in MAS VMCS 8 7 Support for Transfer to QSIG Voice Mail feature In order to provide support for the Transfer to QSIG Voice Mail feature on your QSIG integrated MAS solution you need to ensure the following criteria are met Your switch will need to be running Definity software R8 or later 1 You will ...

Page 22: ...and received answer treatment can have its path replaced This is allowed only after a true user answers the call so that vector processing is completed A vector step of recorded announcement or wait listening to music could cause a CONNECT message to be sent back and make the far end think ANF PR Path Replacement Additional Network Feature could take place If the PR Propose is received while still...

Page 23: ...ed because of COR on a regularly dialed basis will not be originated or terminated when that call is made ON BEHALF OF that terminal by ANF PR Voice Terminal Restrictions Voice Terminal Restrictions for the reroute of an ANF PR call will be enforced Inward If a terminal is Inward restricted then that terminal would not be able to accept an incoming call This would include a new path SETUP message ...

Page 24: ...File 7 Select the Browse button and locate the QSIGRecover file Avaya_Support Tools QSIGRecover QSIGRecover exe 8 Enter the following in the Command Line Parameters box If you have one E1 board in your MAS recover boards 1 If you have two E1 boards in your MAS recover boards 2 If you have three E1 boards in your MAS recover boards 3 9 Check the Append fail count to end of command line checkbox 10 ...

Page 25: ...n H 02 12 09 Changed screen shot for VMSC and added sidebar in Section 6 0 Version I 07 09 Updated to support MM 5 1 changed wording in note on sidebar for VMSC in Section 6 0 Added note regarding collocated PBX MM on page 1 Version J 07 20 09 Updated Consideration 8 11 to reflect calling party number name display on ringing phone and PBX requirements needed Version K 01 19 10 Added note indicator...

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