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M7310 Telephone User Guide

Page 43

- Issue 02b (05 March 2014)

IP Office

Call Log

Chapter 7.

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Summary of Contents for Norstar M7310

Page 1: ... Issue 02b 05 March 2014 M7310 Telephone User Guide IP Office ...

Page 2: ...NY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION...

Page 3: ...pliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer or Avay...

Page 4: ...bsite http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support ...

Page 5: ...ll 37 5 6 Transferring Calls Using Conference Directory 6 40 6 1 Viewing Contacts Details 41 6 2 Make a Call from the Directory 41 6 3 Using the Directory for Other Functions 42 6 4 Adding a New Contact 42 6 5 Add a Contact from the Call Log Call Log 7 44 7 1 Accessing the Call Log 45 7 2 Viewing Call Details 46 7 3 Making a Call 46 7 4 Deleting a Record 46 7 5 Deleting All Records 46 7 6 Adding a...

Page 6: ...n 76 13 3 Attention Ring 76 13 4 Auto Hold 76 13 5 Bridged Appearance Button 76 13 6 Call Appearance Button 76 13 7 Call Coverage Button 76 13 8 Do Not Disturb 77 13 9 Do Not Disturb Exceptions 77 13 10 Follow Me 77 13 11 Follow Me Here 77 13 12 Follow Me To 77 13 13 Forward on Busy 77 13 14 Forward on No Answer 77 13 15 Forward Unconditional 78 13 16 Group 78 13 17 Idle Line Preference 78 13 18 I...

Page 7: ...M7310 Telephone User Guide Page 7 Issue 02b 05 March 2014 IP Office Telephone Overview Chapter 1 ...

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Page 9: ...e Page Group 05 Spk An option BLF module can be attached to a M7310 phone The module provides status lamp indication for buttons 10 to 33 The bottom right button is fixed as a Handsfree speaker button This can be used to answer calls handsfree on the phone s speaker or headset if the phone has a headset connected 1 2 Which Telephone System The IP Office telephone system can operate in a number of ...

Page 10: ...ode You can also press it to switch from the handset to the speaker during a call The button is lit when the phone is on the speaker Shift The triangular Shift button is used with the adjacent set of programmable buttons those without icons They represent both buttons 10 to 21 and buttons 22 to 33 The first set are the ones used by default when you press any of the buttons When you want to access ...

Page 11: ... an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Call Park Feature 74 Park your current call The park slot number used is based on your extension number For example for extension XXX the first parked call is assigned to park slot XXX0 the next to XXX1 and so on up to XXX9 Any user can unpark the call by entering that park slot number Call Unpark Featu...

Page 12: ... Program Feature 3 This feature allows programming of a range of features onto programmable buttons Store a Personal Speed Dial Feature 4 This feature code allows you to configure personal directory entries for use as speed dials After selecting this function dial the two digit number between 00 to 99 for the personal directory entry to be programmed Note that no warning is given if the entry is a...

Page 13: ...bers Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb Exception Number 10 N Add a ...

Page 14: ... been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Group Night Service Status On 20 N Set a group into night service status by entering its extension number N Night Service Status Off 21 N Take a group out of night service status by entering its ex...

Page 15: ...em phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones Page Call Single Loud Beep This tone indicates that your phone is receiving a page call You do not need to take any action to hear the call and you cannot be heard by the person doing the page You can answer a page call turning it into a normal call by pressing the A...

Page 16: ...phone is idle 1 10 Notes This guide was written assuming that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will affect you or the operation of your phone Other Phones The M7...

Page 17: ...M7310 Telephone User Guide Page 17 Issue 02b 05 March 2014 IP Office Making Calls Chapter 2 ...

Page 18: ...l another internal user and they do not answer you can set a callback When you have a callback set the system will call you when the other user next uses ends a call When you answer the callback the system will automatically make another call to the user This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator it...

Page 19: ...ct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal ca...

Page 20: ...n you make calls Dialing a Number Using En Bloc Mode 1 Without going off hook to hear dial tone start dialing 2 You can use the key or the soft key to delete the previous digit dialed if you need to correct the number 3 When you have completed the number as required you can select how you want to make the call Lift the handset to start a call using the handset Press one of your idle call appearanc...

Page 21: ...it personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Using the Contacts Directory You can also select the personal or system speed dial to use for a call using the Contacts Directory Entering a Personal Speed Dial WARNING Note that no w...

Page 22: ... in many telephone functions where you need to select the number for a destination for example during transfers 1 Access the contacts directory a Press the programmable button to which the Directory function has been assigned or if displayed press the Dir soft key b Dial the name or part of the name that you want to find The list of contacts is filtered to show only matching names c Use the and bu...

Page 23: ...M7310 Telephone User Guide Page 23 Issue 02b 05 March 2014 IP Office Answering Calls Chapter 3 ...

Page 24: ...o A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call A fast flashing icon indicates a held call 3 1 Divert a Call to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member 1 Press the To VM soft key or if your phone is idle press the Rel...

Page 25: ...l ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Pickup Any C...

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Page 27: ...M7310 Telephone User Guide Page 27 Issue 02b 05 March 2014 IP Office Call Controls Chapter 4 ...

Page 28: ...tton will be lit while mute is active 2 To switch mute off press the key again 4 3 Switching Between Calls You can switch between calls by pressing the call appearance button of the call to which you want to talk The button indicators will show which call you are currently talking to A slow flashing icon indicates a call waiting to be answered A steady icon indicates the currently connected call A...

Page 29: ...either continue handsfree or lift the handset The speaker allows the phone to receive page calls You can hear the page without needing to take any action You can answer the page by pressing the Answer soft key The speaker allows the phone to auto answer direct voice calls You can hear the caller and they can hear you without you needing to take any action The same applies for call from other users...

Page 30: ...o switch between the headset and the handset 4 8 Group Listen Using group listen allows you to hear the caller through the phone s handsfree speaker but they only hear speech from your phone s handset microphone rather than the handsfree microphone Group listen is automatically turned off at the end of a call To Turn Group Listen On Press Feature 802 To Turn Group Listen Off Press Feature 802 4 9 ...

Page 31: ...s own voicemail settings are used rather than your settings G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to ni...

Page 32: ...without specifying a park slot number to be used the system will automatically assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available and so on up to 2019 Call park buttons can be configured to matc...

Page 33: ...y applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold 4 11 2 1 Holding a Call 1 To put your current call on hold press the Hold button or the call s appearance button 2 The held call will be indicated by its appearance key changing to a fast flashing icon ...

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Page 35: ...M7310 Telephone User Guide Page 35 Issue 02b 05 March 2014 IP Office Conference Calls Chapter 5 ...

Page 36: ...g Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press Release Return to the held call by pressing its call appearance fast flashing icon 5 2 Adding a Call to a Conference You can add additional parties to an existing conference 1 Pres...

Page 37: ...f you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end the conference Consult your system administrator for details 5 5 Holding a Conference Call Using the Hold key you can put a conference call on hold in the same way as you can for a normal call The appearance key for the conference call will show a fast ...

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Page 39: ...M7310 Telephone User Guide Page 39 Issue 02b 05 March 2014 IP Office Directory Chapter 6 ...

Page 40: ...m administrator has configured to be advertised across the network External Contacts These contacts are viewable and useable by all phone users These are two types of external contacts Some external contacts are entered into the telephone system configuration by the system administrator 1 Other external contacts are those imported by the telephone system from other directory sources Notes 1 While ...

Page 41: ...hown press c Press the programmable button to which the Directory function has been assigned or if displayed press the Dir soft key d Dial the name or part of the name that you want to find The list of contacts is filtered to show only matching names d Use the and buttons to scroll through the list of matching names Note If done during a call or while alerting this will also adjust the call or rin...

Page 42: ...xyz Backspace 0 0 Space Use the button button to advance the text entry cursor to enter the next character Use the button button to delete the current character 6 When complete press Hold again 6 5 Add a Contact from the Call Log You can add a name and number shown in your call log to your personal contacts 1 Press Feature 812 The display will change to show your call log records Use the key to se...

Page 43: ...M7310 Telephone User Guide Page 43 Issue 02b 05 March 2014 IP Office Call Log Chapter 7 ...

Page 44: ... not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator If they do that your phone will display Call Log Disabled when you try to access the call log 7 1 Accessing the Call Log 1 Press Feature 812 The display will change to show your call log records Use the key to select which call log records you are viewing The options are...

Page 45: ... displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis missed calls Ans answered inc...

Page 46: ...e all call records from your call log This action deletes all call log record types Incoming Missed and Outgoing not just the type you are currently viewing This action deletes your personal call records and any group call records 1 Press Feature 812 The display will change to show your call log records Use the key to select which call log records you are viewing The options are All Mis missed cal...

Page 47: ...M7310 Telephone User Guide Page 47 Issue 02b 05 March 2014 IP Office Voicemail Chapter 8 ...

Page 48: ...e icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages That button can then also be used to access the mailbox 8 2 Checking Messages 1 Press Feature 65 or Feature 981 Depending on how your voicemail system is configured you may be asked to entered your voicemail code 2 Follow the voice prompts provided by the system For help press either 8...

Page 49: ...M7310 Telephone User Guide Page 49 Issue 02b 05 March 2014 IP Office Logging In Out Chapter 9 ...

Page 50: ...n there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out Default Extension Each extension can be configur...

Page 51: ...previous user has logged out and the phone has no current user You can recognize a phone in this state by Login and NoUser being shown on the display 1 Press the Login soft key 2 Enter your extension number and press 3 Enter your login code and press again 9 3 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged o...

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Page 53: ...M7310 Telephone User Guide Page 53 Issue 02b 05 March 2014 IP Office Redirecting Calls Chapter 10 ...

Page 54: ...nanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone You can set do not disturb exception numbers for calls to which do not disturb if not applied Other users can make priority calls to override your do not disturb Twinning Twinning is a proc...

Page 55: ...follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code Follo...

Page 56: ... codes that may be available on your system Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination mu...

Page 57: ...en you have forward unconditional enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically Fo...

Page 58: ...will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator ...

Page 59: ...pt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press If the button includes an indicator it will in...

Page 60: ...t Disturb An N is shown on your phone s idle display when you have do not disturb enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb To Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default sho...

Page 61: ... uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones T Twinned A T is shown o...

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Page 63: ...M7310 Telephone User Guide Page 63 Issue 02b 05 March 2014 IP Office Phone Settings Chapter 11 ...

Page 64: ... 5 seconds 11 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is ringing your phone 1 Press Feature 80 The phone will start a continuous ring 2 Use the soft and loud volume buttons to change the volume to the level required 3 The function will automatically cancel after a 5 seconds 11 4 Enbloc Pre Dialing You can enable or di...

Page 65: ...M7310 Telephone User Guide Page 65 Issue 02b 05 March 2014 IP Office Button Programming Chapter 12 ...

Page 66: ...her user has a call alerting them When that is the case pressing the button answers their call When the icon is steady the user is busy Feature Button Feature 3 Set a button to invoke a Feature code Function Button Feature 3 Set a button to invoke a selected telephone system function Default Buttons Feature 3 You can return the function of certain buttons back to their default for this type of pho...

Page 67: ...re the default buttons for a M7310 telephone 10 22 14 26 18 30 11 23 15 27 19 31 12 24 16 28 20 32 13 25 17 29 21 33 Shift Display Release Feature Hold SK1 SK2 SK3 1 2 3 Do Not Disturb 09 04 Conference 4 5 6 Transfer 08 03 Last Number Redial 7 8 9 Call Forwarding All 07 02 Call 0 Group Pickup 06 01 Call Volume Page Group 05 Spk 12 3 Erasing a Button The process for setting an auto dial button can ...

Page 68: ...tton The button deletes the last digit entered The soft key can also be used The Clear soft key deletes the whole number entered 4 When the number is complete press Hold or press the OK soft key 12 5 Internal Auto Dial User Button A button set to this function calls another user The button can also be used to see the current state of the other user The button s icon will flash when the other user ...

Page 69: ...he Selct soft key 5 If the button has an existing function it is displayed 6 Press Hold to assign the function or press the Repla soft key Otherwise press Feature to return to function selection or press the Back soft key 7 Press Release to exit programming 12 7 Feature Button This process allows you to store some of the Feature codes that you can dial You can then activate the feature using a sin...

Page 70: ...d has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call 12 8 3 Call Forwarding All A button set ...

Page 71: ...wever if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external Busy is defined has having no available call appearance buttons on which further calls can be presented Group calls are not presented when you are busy and so are not forwarded by this...

Page 72: ...al calls alert normally The button s icon is shown when internal auto answer is on 12 8 18 Last Number Redial A button set to this function can be press to redial the number of the last outgoing call that you made You can redial the number of the last outgoing call that you made 12 8 19 Page Group A button set to this function starts the process of making a page call After pressing the button ente...

Page 73: ...on briefly display the date and time during a call in place of the caller s name and number 12 8 29 Transfer A button set to this function operates the same as dialing Feature 70 12 8 30 Twinning A button set to this function lets you control your mobile twinning It only applies if you have been configured as a mobile twinning user by your system administrator While your phone is idle the button a...

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Page 75: ...M7310 Telephone User Guide Page 75 Issue 02b 05 March 2014 IP Office Glossary Chapter 13 ...

Page 76: ... The bridged appearance button can be used to retrieve the call if on hold or to join the call if active Bridged appearance buttons are not supported between users on different systems in a Small Community Network 13 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several c...

Page 77: ...ail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 13 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By defa...

Page 78: ...lls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly messag...

Page 79: ... button 13 27 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ringing...

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Page 81: ... Directory 71 Do Not Disturb 71 Erase 67 Feature Codes 69 Flash Hook 71 Forward All 70 Forward on Busy 71 Forward on No Answer 71 Forward Unconditional 70 Functions 70 Group Listen 72 Group Page 72 Group Pickup 72 Hook Flash 71 Hunt Group Night Service 72 Inspect 66 Intercom 70 Internal Auto Answer 72 Last Number Redial 72 Log 70 Night Service 72 No Calls 71 Page 72 Park 70 Pickup 72 Priority Call...

Page 82: ...g 45 Dial Direct 19 Dial tone Broken 57 60 71 76 77 Dial Voice Button 70 Dialing Code 25 31 32 36 48 50 55 56 57 58 59 60 79 Direct Call Pickup 25 Direct Pickup Button 71 Direct Voice 19 Directory 40 Add 42 46 Add From Call Log 42 46 Button 71 Make a call 22 41 Display B 15 Contrast 64 Contrast Button 70 D 15 57 77 G 15 31 N 15 60 71 76 O 15 31 S 15 T 15 61 Divert All 57 77 Busy 58 71 77 Divert Al...

Page 83: ...g 79 K Keys Letters 16 L Last Number Rdial 18 72 Last Number Redial Button 72 Letters Key Top 16 Status 15 Line Appearance 78 Line Preference Idle Line Preference 78 Ringing 79 Listen Group Listen 72 Log Button 70 Login Short Code 13 50 Login Code 78 Logout Short Code 13 50 M Mailbox 73 Short Codes 13 48 Make a call From the Directory 22 41 Make call from Call Log 22 46 Menu Call log 44 Contacts 4...

Page 84: ...Follow Me 13 55 Forward on Busy 13 56 58 59 Forward on No Answer 13 56 58 59 Forward Unconditional 13 56 57 Group 13 31 Login 13 50 Logout 13 50 Mailbox 13 48 Park 13 32 Pickup 13 25 Unpark 13 32 Voicemail 13 48 Slot Number 32 79 Small Community Network 79 Sound 64 Speaker 29 Group Listen 30 72 Mute 28 Volume 28 Speech Mute 28 Volume 28 Speed Dial Personal 21 Program 21 System 21 Speed Dial Button...

Page 85: ...M7310 Telephone User Guide Page 85 Issue 02b 05 March 2014 IP Office ...

Page 86: ...iled specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not...

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