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Norstar Mode M7310 Phone User Guide

Page 31

- Issue 4a (14 June 2012)

IP Office Basic Edition

Using Voicemail

Chapter 4.

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Summary of Contents for M7324

Page 1: ... Issue 4a 14 June 2012 Norstar Mode M7310 Phone User Guide IP Office Basic Edition ...

Page 2: ...d ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or...

Page 3: ...uto Dialing 20 2 4 Adjusting the Volume 20 2 5 Holding Calls 20 2 6 Parking Calls 21 2 7 Transferring Calls 21 2 7 1 Voice Mailbox Transfer 22 2 8 Conferencing Calls 23 2 9 Using Handsfree 24 2 10 Using a Headset 24 2 11 Joining Calls Other Features 3 26 3 1 Absent Text Messages 26 3 2 Forwarding Calls 27 3 3 Call Coverage 28 3 4 Locking Your Extension 28 3 5 Account Codes 29 3 6 Do Not Disturb Us...

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Page 5: ...Norstar Mode M7310 Phone User Guide Page 5 Issue 4a 14 June 2012 IP Office Basic Edition M7310 Telephone Chapter 1 ...

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Page 7: ...e M7310 Phone User Guide Page 7 Issue 4a 14 June 2012 IP Office Basic Edition M7310 Telephone 1 M7310 Telephone This guide covers operation of a M7310 phone on an IP Office Basic Edition Norstar Mode phone system ...

Page 8: ...of modes This guide is for a system operating in IP Office Basic Edition Norstar Mode To check what system you are one press Feature 9 80 If your system is a IP Office Basic Edition Norstar Mode system Instead the display will show the software level the system is using If you hear an error tone contact your system administrator to obtain the appropriate M7310 user guide ...

Page 9: ...ceive external calls Your system administrator can adjust the number of line appearance buttons on your phone and which lines they represent Other Buttons Any remaining buttons can be programmed for a range of features This is done by your system administrator or by yourself through the phone s menus For more information refer to the Norstar Mode Phone Base Administration manual PBX System Mode Ca...

Page 10: ...the call on the specified line Loudspeaker Paging 70 Page the loudspeaker device attached to the system Simultaneous Paging 70 Page both the loudspeaker device attached to the system and the extensions in calling group 71 Group Calling Ring 7 Calling Group Call the available extensions in one of the calling groups 1 to 4 If your system is running in PBX mode an additional calling group 5 also exis...

Page 11: ...t closure group Contact Closure 2 Feature 9 42 This function you to operate the system s contact closure 2 connection To use this you must be a member of the system s contact closure group Do Not Disturb Feature 85 This function allows you to switch do not disturb on or off Last Number Redial Feature 5 This function allows you to redial the last external number dialed Personal Speed Dial Feature 4...

Page 12: ...system administrator has set you to outgoing call barred status You will only be able to make internal calls while this is applied D Diverting Forwarding Calls A D is shown on your phone s idle display when you have forward unconditional enabled G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a hunt group and your membership is enabled Whi...

Page 13: ...Norstar Mode M7310 Phone User Guide Page 13 Issue 4a 14 June 2012 IP Office Basic Edition Call Handling Chapter 2 ...

Page 14: ...idle Line Appearance or Call Appearance button 3 Dial the telephone number If using a Call Appearance button some systems may require you to dialing a specific prefix when making external calls Your system administrator will inform you if a prefix is required To dial a personal speed dial press Feature or and select the speed dial between 80 and 89 To dial a system speed dial press Feature or and ...

Page 15: ...user called is already on a call when you attempt a direct voice call to them you call is turned into a normal waiting call 1 If already on a call end the call by pressing Release or put it on hold by pressing Hold 2 Dial and then the extension number of the user If the user s phone is idle and supports auto answer you can speak and be heard by them immediately You can also hear them If you hearin...

Page 16: ...ll connected automatically after a single beep is a page call a group of which your phone is a member You can hear the caller but they cannot hear you To answer the call turning it into a normal call between just you and the caller press Feature 3 or press the Answer soft key 2 2 2 Call Pickup If you hear another phone ringing there are a number of ways that you can answer the call if you know the...

Page 17: ...ue 4a 14 June 2012 IP Office Basic Edition Call Handling Answering Calls To Use a Call Pickup Button 1 Press the Call Pickup programmed button for the specified extension number You are connected to the call that was ringing the specified extension ...

Page 18: ...d 99 5 The current setting of the speed dial entry is displayed 6 Enter the external number The number can be up to 28 characters in length The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause HOLD P Inserts a 1 5 second pause Transfer SPEAKER R Send a hook switch flash signal Stop CONFERENCE S Stop dialing 7 To remove the existing n...

Page 19: ...played 3 To create an auto dial button to store an extension number press your first Intercom or Call Appearance button For a button to store any other type of number press your second Intercom or Call Appearance button 4 Enter the number for calls made using the button An external number can include and and the following special characters Function Press to insert Character Description Pause HOLD...

Page 20: ...o Return to a Call Put on Hold 1 If already on a call end the call by pressing Release or put it on hold by pressing Hold 2 Press the button next to the fast flashing icon You are connected to the call The icon changes to a steady icon 2 6 Parking Calls Use this feature to place a call on a special type of hold where it can be retrieved from any extension in the system You should park only one cal...

Page 21: ...ted to the original caller 2 7 1 Voice Mailbox Transfer You can transfer a caller to directly to an extension s voice mailbox for the caller to leave a message without first ringing the extension This feature is useful when you know that the extension user is not present and has not set do not disturb You can program a voice mailbox transfer button to transfer a caller directly to a voice mailbox ...

Page 22: ... a Conference Call If you need to answer or make another call during a conference you can hold in the same way as for normal calls When you put a conference call on hold the other parties can still talk to each other WARNING Only hold a conference that you know is taking place on your own telephone system If you hold a conference that you have joined on another telephone system that conference wil...

Page 23: ...handset If the handset is on hook answering a call by pressing the alerting appearance button answers the call using the speaker or headset if one is connected depending on which of the two modes was last used on a call If there is already a connected call to which you are talking handsfree answering another call by pressing the appearance button will answer that call handsfree Note Room acoustics...

Page 24: ...Put a joined call on hold You can Tell when someone has joined your call when you hear a single beep Use privacy to allow or prevent others from joining your calls Join a call that is being answered by the voice messaging system When you join the call the voice messaging system disconnects automatically so you can speak to the caller Dial 68 Line Number to join a call on that line if a line is not...

Page 25: ...Norstar Mode M7310 Phone User Guide Page 25 Issue 4a 14 June 2012 IP Office Basic Edition Other Features Chapter 3 ...

Page 26: ... visitors 3 Press the button beneath the word Activ to select the message shown on the display 4 To add additional text or edit the existing text press More and then Edit 5 To complete the process press the absent text message button again To Deactivate the Absent Text Message 1 Press the absent text message button 2 Press the button beneath the word Dactiv 3 To complete the process press the abse...

Page 27: ...e being covered When the button indicator is on your calls are being covered when off call coverage is not active If both call coverage and do not disturb are on covered calls go immediately to the covering extension without ringing the covered extension Similarly if call coverage is on and a call begins to ring you can turn on Do Not Disturb to send that call immediately for coverage If an extens...

Page 28: ...he extension To Create a Station Lock Button 1 At the phone press Feature 3 Program Ext is displayed 2 Press the button that you want to edit or enter the button number to select the button The current setting of the button is displayed 3 Dial Feature 936 The current setting of the button will now be set to Station Lock To finish end the call or press the Release button 3 5 Account Codes An accoun...

Page 29: ... to send all calls immediately to their voice mailbox Users with Call Coverage turned on can activate Do Not Disturb to send all calls immediately to the covering extension You receive a slow interrupted intercom dialling tone when Do Not Disturb is active To Manually Switch Do Not Disturb On Off 1 Dial Feature 85 To Create a Do Not Disturb Button 1 At the phone press Feature 3 Program Ext is disp...

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Page 31: ...Norstar Mode M7310 Phone User Guide Page 31 Issue 4a 14 June 2012 IP Office Basic Edition Using Voicemail Chapter 4 ...

Page 32: ...s once you have logged in to a mailbox The modes are Intuity emulation mailbox mode and IP Office mailbox mode Your system administrator will inform you which mode your system is using and provide the appropriate embedded voicemail user guide for that mode Accessing Your Mailbox 1 Press an idle intercom or call appearance button and dial 777 To access your mailbox from another extension dial 778 a...

Page 33: ...r the specified number of VMS Cover Rings The count of VMS cover rings starts when the covered extension initially begins to ring If the covering extension has Do Not Disturb active the call is routed immediately to the voice mailbox of the extension that activated Call Coverage Users with VMS Cover turned on can activate Do Not Disturb to send ringing calls immediately to their voice mailbox Note...

Page 34: ...Norstar Mode M7310 Phone User Guide Page 34 Issue 4a 14 June 2012 IP Office Basic Edition ...

Page 35: ...Norstar Mode M7310 Phone User Guide Page 35 Issue 4a 14 June 2012 IP Office Basic Edition Your Call Log Chapter 5 ...

Page 36: ... Out outgoing calls Use the and buttons to scroll through the list of matching names Note If done during a call or while alerting this will also adjust the call or ring volume 2 Pressing or lifting the handset will make a call to the number stored with the currently displayed record You can use the functions listed at the bottom of the display by pressing the soft key below the function name Call ...

Page 37: ...ntly selected call record are displayed 3 The call details are displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of...

Page 38: ...ll Records You can delete all call records from your call log This action deletes all call log record types Incoming Missed and Outgoing not just the type you are currently viewing This action deletes your personal call records and any hunt group call records 1 Press Feature 812 The display will change to show your call log records Use the key to select which call log records you are viewing The o...

Page 39: ...Norstar Mode M7310 Phone User Guide Page 39 Issue 4a 14 June 2012 IP Office Basic Edition Phone Settings Chapter 6 ...

Page 40: ... the ringer volume using the following process You can also adjust the volume while a call is ringing your phone 1 Press Feature 80 The phone will start a continuous ring 2 Use the soft and loud volume buttons to change the volume to the level required 3 The function will automatically cancel after a 5 seconds 6 4 Button Programming Your phone has a number of programmable buttons You and your syst...

Page 41: ...on allows you to swap the display of caller ID name and number information on the phone Calling Group Button 01 71 to 74 This function allows you to call the calling group represented by the button Putting a in front of the group number allows you to page the group instead Conference Drop Feature 934 This function allows you to select and drop a call from a conference Contact Closure 1 Feature 9 4...

Page 42: ...ocked If the extension is already locked use of this function prompts for reentry of the four digit code to unlock the extension Station Unlock Feature 937 This function can only be used by the first two extensions in the system It allows the user to unlock any extension without needing to know the code that was used to lock that extension VMS Cover Feature 984 This function allows the you to swit...

Page 43: ... button 2 Select System Admin SSL VPN Service Alternatively from the System Admin menu you can dial 7 7 5 SSL to access the SSL VPN Service sub menu 2 Use the Next Item and Previous Item buttons to select the appropriate tunnel and press Enter The name and status of the selected tunnel is shown 1 Active 2 Not Active 3 Dial 1 or 2 to activate deactivate the selected tunnel You can also use the Next...

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Page 45: ... Details 37 Menu 36 Redial 38 Call Screening 40 Call Transfer Supervised 21 Call Transfer Unsupervised 21 Callback 14 Caller Details 37 Caller volume 20 Code Account 28 Lock 28 Conference Hold 22 Start 22 Contact Add 38 Contrast 40 Count 37 Coverage Call 27 Voicemail 33 D D 12 Delete Call Log 38 Details Call Log 37 Directory Add 38 Add From Call Log 38 Display B 12 Contrast 40 D 12 G 12 N 12 S 12 ...

Page 46: ...Please call 26 R Reason 37 Redial From the Call Log 38 Ring Again 14 Ring Back 14 Ring Time 37 Ringer volume 20 S S 12 Screening 40 Settings Display Contrast 40 Speaker volume 20 Speakerphone 23 Speed Dial Personal 18 System 18 Status Letters 12 Supervised Call Transfer 21 System Alarm 12 System Speed Dial 18 T T 12 To VM 16 Transfer To Voicemail 21 Transfer a Call 21 Twinned 12 U Unlock 28 Unsupe...

Page 47: ...Norstar Mode M7310 Phone User Guide Page 47 Issue 4a 14 June 2012 IP Office Basic Edition ...

Page 48: ... amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary informat...

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