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6
Internal ID
Issue Description
HEADSETS-255
Intermittent - Headset switches to Bluetooth mode when pairing to Bluetooth device while being on
active call over USB.
Workaround: press and hold off hook button on USB controller 2 sec to switch to USB mode back
HEADSETS-248
IOS device | The headset
doesn’t automatically switch to Bluetooth mode after answering a call by BT
button on controller when logging in USB (Win/Mac) and Bluetooth (IOS phone) the same extension
(MDA)
Workaround: Switch from USB mode to Bluetooth mode
HEADSETS-247
Intermittent | J179 Phone | Cannot answer Bluetooth call from headset controller after headset FW
upgrade
Workaround: Reconnect the headset to J100 phone
HEADSETS-241
Intermittent | No voice path after factory reset headset during active call.
It is recommended to do firmware upgrade and headset settings change including reset to factory
while headset is idle and no active calls.
Workaround: Re-establish a call
HEADSETS-240
Mac OS | USB | Cannot answer second call from headset controller during active first call with Skype
for Business.
Workaround: Answer the second call from Skype for Business.
HEADSETS-229
Avaya Vantage | Bluetooth | 1-Way voice path after switch from Bluetooth to USB mode and back to
Bluetooth mode
HEADSETS-203
Mac OS | LED, call control and voice path
don’t work consistently when connecting two Headsets to
same PC.
HEADSETS-182
Intermittent: 1-way voice path when plugging in 2 USB headsets
HEADSETS-165
9641GS - Headset does not play alert tone for second incoming call.
Working as designed. 9641GS phones support Bluetooth Headset Profile only whic
h doesn’t provide
capability to perform call waiting notification.
HEADSETS-159
In setup when same Bluetooth headset is connected to two Bluetooth supported devices and handling
several simultaneous calls Bluetooth LED continues to blink after calls are dropped.
Workaround: Plug out/in the headset.
HEADSETS-54
For calls on Android devices connected over Bluetooth to L100 Headsets -
the call doesn’t hold when
pug out Smart Release connector.
Workaround: Plug back the Smart Release connector to continue a call or hold the call from the
application.
HEADSETS-53
The call doesn’t auto-resume if unplug USB cable during active call and then plug back. The call is
put on hold.
Workaround: Resume a call from the application
HEADSETS-52
L100 BT controller: Cannot reconnect to Android 8 device after USB plug out during active call.
Intermittent issue happens more often using Samsung Galaxy S8.
Workaround: Plug out/plug in the headset again