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3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya
documentation available.
If you continue to have a problem, contact Avaya Technical Support:
1. Log in to the Avaya Technical Support Web site
2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya
support Web site.
If the setup includes Avaya Setup tool installed on PC and USB connectivity to this PC, the log files can be obtained for
better troubleshooting at C:\Users\<username>\AppData\Local\Avaya\Avaya Setup Tool\logs.
Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information,
see the Escalation Contacts listings on the Avaya Web site.
Contact Support Tasks
You may be asked to email one or more files to Technical Support for analysis of your application and its environment.