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Avaya IP OFFICE 2410, User Manual

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10 2410 Digital Telephone User’s Guide

2410 Telephone Components

See 

Figure 1

 to familiarize yourself with your 2410 telephone screen display, buttons, and 

programmable features.

Figure 1: 2410 Telephone Components

 

Table 1

 describes the 2410 telephone components presented in 

Figure 1

.

 1

 1

 2

 4

 6

 3

 8

10

 5

13

11

12

 7

 9

Summary of Contents for IP OFFICE 2410

Page 1: ...2410 Digital Telephone User s Guide Release 5 16 300133 Issue 3 February 2007 ...

Page 2: ...be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property fina...

Page 3: ...ment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby ...

Page 4: ......

Page 5: ...erence 21 Getting Messages 22 Message 22 The Speed Dial Screen 22 Working in the Speed Dial Screen 24 Managing Your Speed Dial List 25 Quick Access to Speed Dial Entries 26 Editing Speed Dial Entries 26 Entering Characters 26 Dialing Conventions 27 Adding Speed Dial Entries 27 Editing Speed Dial Entries 28 Deleting Speed Dial Entries 30 The Call Log Screens 31 The Call Log Summary Screen 31 Workin...

Page 6: ...tions 46 Ring Pattern 46 Visual Ring Flash Message Lamp 47 Audible Alerting 48 Show Phone Screen 48 Display Contrast 49 Call Log Setup 50 Erase 51 Stay in Speed Dial Screen 52 Speaker Auto Off Hook 53 Headset Auto Off Hook 54 Self Test 55 Language 56 Using Selected Voice Features 57 Abbreviated Dialing Automatic Dialing AD 57 Call Forwarding All Calls 58 Call Park 58 Call Pickup and Directed Call ...

Page 7: ...hat supports up to 48 entries Each entry includes calling party name and number when available for incoming calls The call log also allows you to specify the call types that are logged and displayed The call log can contain entries for outgoing calls and answered or unanswered incoming calls If you have bridged call appearances on your telephone you can also log calls on those call appearances cus...

Page 8: ...H31 Mirage top H41 Mirage top H41N Supra Monaural top H51 Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H101N Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset Supra Starter Voice Tube H141 Headband only Duoset Supra Starter NC Noise Canc...

Page 9: ...et 900 MHz RF Safety Information Your 2410 telephone is manufactured according to industry standards for quality and safety assurance When you use your telephone follow recommended safety precautions to reduce the risk of fire electrical shock and personal injury See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone ...

Page 10: ...omponents See Figure 1 to familiarize yourself with your 2410 telephone screen display buttons and programmable features Figure 1 2410 Telephone Components Table 1 describes the 2410 telephone components presented in Figure 1 1 1 2 4 6 3 8 10 5 13 11 12 7 9 ...

Page 11: ... can retrieve messages using 10 Mute button Turns off the microphone in the handset headset or speaker When the Mute feature is active the associated light turns on and the person at the other end of the call cannot hear you 4 Softkeys Allow you to perform specific functions The functions available and the corresponding softkey labels change according to the screen displayed To initially view soft...

Page 12: ...ial List Managing Your Speed Dial List on page 25 Make Speed Dial calls Call Handling Features on page 17 Customize the labels of the call appearance feature buttons Managing Your Call Appearance Feature Button Labels on page 41 Understand the Call Log Summary and Call Detail screens The Call Log Screens on page 31 Change the default Call Log settings Call Log Setup on page 50 View or update infor...

Page 13: ...ime and date appear on the screen This situation occurs after a power outage or when you connect the 2410 telephone to the jack If an incorrect date and time appear contact your system manager If you program your 2410 telephone to log unanswered incoming calls the missed calls counter appears below the date and time This counter displays the number of missed calls Whenever you access the Call Log ...

Page 14: ...up SpDial Log Option Label 4 10pm 2 10 04 MENU Navigating in the Home Screen Pages To Press Move to the other Home screen page or Return to page 1 of the Home screen at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey ...

Page 15: ...y the called party s name and extension The call processing system provides the call identification information that is associated with an extension When you receive a call from another extension the caller s name appears When you receive a call from outside the system the calling number if available OUTSIDE CALL or a trunk identifier appears One call appearance is usually underlined When a call a...

Page 16: ...d Their Meaning on page 64 for information about the corresponding audio alert Active The call you are currently handling If you have a bridged call appearance on your telephone this icon appears when that appearance is active On hold A call currently on hold On soft hold A call put on hold during a transfer or conference Feature active Feature on left side of the display currently is active Featu...

Page 17: ...fication Displays on page 15 for more information To answer an incoming call Perform one of the following steps If you are not active on another call answer the call with your handset headset or speakerphone See Speakerphone on page 19 for more information about your speakerphone If you are active on a call already place the active call on hold and then answer the incoming call See Hold on page 19...

Page 18: ... more information Access the Speed Dial List in your personal directory and start a call to a specific entry See Speed Dial on page 18 Speed Dial The Speed Dial feature allows you to have the 2410 telephone automatically dial calls to telephone numbers stored in your personal directory See the procedures in Managing Your Speed Dial List on page 25 to create and maintain your personal 2410 telephon...

Page 19: ...wer calls without lifting your handset Two way speakerphones may not operate satisfactorily in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To raise the volume press the volume control button To lower the volume press th...

Page 20: ...fer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 While on a call press 2 When you hear dial tone dial the number to which the call is to be transferred 3 Perform one of the following steps To transfer the call without announcing it press again and hang up The transfer is complete To announce the call before transferring it wa...

Page 21: ...arties including yourself on a call To add another party to a call 1 Press 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press again If the called party does not answer or does not want to join the conference press Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 t...

Page 22: ...to display the softkey labels Note Note The personal directory containing your speed dial entries of numbers you call frequently is stored in your 2410 telephone The personal directory is separate from the Directory feature which resides on the call processing system The Directory feature allows any call processing system user to search for the extension of another user in the call processing syst...

Page 23: ...creen From the Speed Dial screen you can also add entries delete entries make changes to saved entries in your personal speed dial list See Managing Your Speed Dial List on page 25 for more information Home Lou Jane Mary Jim Patty Add Edit Delete Done Select name to CALL MENU ...

Page 24: ... the current Home screen The button associated with the entry View the next page of speed dial entries View the previous page of speed dial entries Use the index feature to locate a specific entry quickly The telephone must be on hook when you use the index feature Press 1 on the dialpad to move directly to the beginning of the speed dial list Press keys 2 through 9 to locate entries that start wi...

Page 25: ...s six entries You can add entries delete entries and make changes to saved entries in your personal speed dial list You can also save Call Log entries to your Speed Dial List CAUTION CAUTION If your Avaya call processing system is set for Japanese Katakana and you have selected Russian as the screen display language for your telephone there will be a font incompatibility in the following situation...

Page 26: ...ected field Use to move the cursor to the left without erasing characters For example you can press to insert an area code in front of an existing telephone number in a saved entry Use to move the cursor to the right without erasing characters Entering Characters Whenever you press a key on the dialpad the alphabetic character associated with the key appears on the screen display In some cases you...

Page 27: ...ing Adding Speed Dial Entries You can store up to 48 personal speed dial entries in the 2410 telephone When the maximum number of entries is stored you must delete existing entries before the 2410 telephone allows you to enter new entries To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen appears If no Speed Dial List already ...

Page 28: ...hone number for this speed dial entry You can enter numbers up to 24 characters long including special characters 6 When you finish entering the telephone number perform one of the following steps To save your entries and return to the Speed Dial screen press the Save softkey To continue without saving your entries press the Cancel softkey To return to page 1 of the Home screen without saving your...

Page 29: ...Use to move the cursor to the right without erasing characters 5 When you finish editing the name press the feature button to the left of the Number field to advance to that field Otherwise see Step 7 6 Using the dialpad edit the telephone number for this speed dial entry You can enter numbers up to 24 characters long including special characters Note Note You can use the feature button to the rig...

Page 30: ... to the entry you want to delete Note Note If the entry you want to delete is not displayed on the current screen page use and to cycle through the speed dial list You can also use the index feature to move to the page that contains the entry The DELETE this entry prompt appears 4 Perform one of the following steps To delete the selected entry press the Yes softkey To return to the Delete screen w...

Page 31: ... The Call Log Summary screen The Call Detail screen The Call Log Summary Screen The Call Log Summary screen which is accessed by pressing the Log softkey on the Home screen displays the following call identification information For incoming calls calling party name and telephone number if this information is available from the call processing system The caller s name might be abbreviated if it is ...

Page 32: ...type are displayed until you press the softkey of a different call type By default missed calls are displayed The most recent call appears in the top most position of the first page When the log is full that is 48 calls the log automatically deletes the oldest call information to allow for continuous logging without interruption In addition you can delete specific entries from the Call Log Detail ...

Page 33: ... The More softkey and then press the All softkey Delete all entries in the displayed call log The More softkey and then press the Delete softkey Use the index feature to locate a specific entry quickly Note Note The telephone must be on hook when you use the index feature Press 0 on the dialpad to move directly to the first call log entry Press 1 to view the page containing the tenth call log entr...

Page 34: ... 7 Sample Call Log Detail Screen The number displayed in the upper left corner of the screen indicates the position of this call in the log summary The call type appears in the upper right corner The possible call types are Answered Un answered or Outgoing If the call was on a bridged call appearance Bridged appears beneath the call type For answered calls and outgoing calls the duration of the ca...

Page 35: ...ou use the index feature Press 0 on the dialpad to move directly to the first call log entry Press 1 to view the tenth call log entry Press 2 to view the twentieth call log entry Press 3 to view the thirtieth call log entry Press 4 to view the fortieth call log entry Press 5 to view the last call log entry Remove the selected entry The Delete softkey Save the selected entry as a speed dial entry T...

Page 36: ...entries press the More softkey and then press the All softkey 4 Use and to scroll through the Call Log Summary pages 5 To view information about a specific entry press the button that corresponds to the entry The Call Log Detail screen for this entry appears 6 Press to return to the Home screen Making Calls from the Call Log To make a call to an entry in the Call Log 1 From the Home screen press t...

Page 37: ... 5 Perform one of the following steps To save the entry to your Speed Dial List as shown on the current screen press the Save softkey To edit the name press the feature button to the left of the Name field twice The cursor appears at the beginning of the name Make your changes Use the Backspace feature button to delete the character to the left of the cursor Use the Clear feature button to delete ...

Page 38: ...en for this entry appears 4 Press the Delete softkey The entry is deleted from the Call Log To delete all entries from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen appears 2 To delete the entries for a specific call type press the appropriate softkey If you want to delete all entries press the More softkey and then press the All softkey The entries for the ...

Page 39: ...arance feature buttons programmed on the call processing system view the system labels for the call appearance feature buttons programmed on the call processing system erase the labels you modified for the call appearance feature buttons and restore the system labels from the call processing system Figure 8 shows the Label Action screen Figure 8 Label Action Screen Edit Inspect Restore Done Choose...

Page 40: ...Label Select screen you cannot use the telephone dialpad for dialing Working in the Label Action Screen To Press Change the label of a call appearance feature button The Edit softkey View the system labels for the call appearance feature buttons The Inspect softkey Delete the customized labels of all the call appearance feature buttons and restore all the system labels The Restore softkey Return t...

Page 41: ...layed press any softkey button to display the softkey labels 2 From the Home screen press the Label softkey The Label Action screen appears 3 Press the Edit softkey The Label Select screen appears Note Note You can use and to locate the label you want to edit 4 Press the feature button on the 2410 telephone that corresponds to the label you want to edit The Label Edit screen appears The New Label ...

Page 42: ...tore the system label press the Clear feature button to delete all the characters in the field Leave this field blank and see Step 6 6 When you finish making changes perform one of the following steps To save your entries and return to the Label Select screen press the Save softkey To return to the Label Select screen without saving your entries press the Cancel softkey To return to page 1 of the ...

Page 43: ...e label for that button See Editing Labels on page 41 To restore the system labels 1 From the Home screen press the Label softkey The Label Action screen appears 2 Press the Restore softkey The Label Restore screen appears 3 Press the Erase softkey The Confirm Erase prompt appears 4 Perform one of the following steps To erase the custom labels and restore the system labels press the Erase softkey ...

Page 44: ... Dial option whether you want the 2410 to go off hook automatically on the speakerphone when you make a call from a speed dial or Call Log entry Speaker Auto Off Hook option whether you want the 2410 to go off hook automatically on the headset when you make a call from a speed dial or Call Log entry Headset Auto Off Hook option self test language English German Deutsch French Français Spanish Espa...

Page 45: ...fault settings Change the acoustical setting for the speaker The Standard option should provide acceptable performance in most room environments The More Open option is suited for a quiet room that has little echo The Less Open option is suited for a noisy room that has echo Change acoustical settings for the headset Change the acoustical setting for the handset The default settings should provide...

Page 46: ...re button The Ring Options screen appears 4 Press the Ring Pattern feature button The Select Ring Pattern screen with the current ring pattern appears 5 Use and or the dialpad to cycle through all eight ringing patterns Note Note To listen to a specific ring pattern press the Play softkey for a selected ring pattern number 6 Perform one of the following steps If you want to save the ringing patter...

Page 47: ...sage Lamp option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Ring Options feature button The Ring Options screen appears 3 Press the Flash Message Lamp feature button The option setting is underlined 4 Press the Yes No softkey or feature button 5 to indicate whether you want Flash Message Lamp enabled 5 Perform one of the following steps If you want to sa...

Page 48: ...e whether you want Audible Alerting enabled 5 Perform one of the following steps If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen If you want to return to the Options screen without changing the setting press the Cancel softkey If you want to return to page 1 of the Home screen without changing the...

Page 49: ...ns screen allows you to change the contrast level for your telephone display You can choose from among fifteen levels of contrast so that you can adjust the contrast to a setting that will allow you to view the display characters easily Use the Contrast option to select the appropriate contrast level that is best for you Note Note Some LCDs are naturally darker or lighter between the telephones su...

Page 50: ...button The Call Log Setup screen appears The current Yes No setting is underscored for the selected item 3 Press the appropriate button on the right side of the display For example press feature button 4 to select the Answered call type and change the Yes No setting with a single button press Note Note The Bridged option appears only if your telephone has a bridged call appearance If the Bridged o...

Page 51: ...mp show phone screen and stay in speed dial Note Note The contrast level setting is not changed language Pressing the All feature button selects all five of the items to erase To erase all personalized settings 1 From the Home screen press the Option softkey The Options screen appears 2 Press or until the Erase screen appears 3 Press the feature button next to each item you want to select to be er...

Page 52: ...screen The Stay in Speed Dial option is useful if you want to dial multiple speed dials for a single call An example is if you have one speed dial that dials the telephone number of your bank and another speed dial that dials your account code By default the Stay in Speed Dial option is disabled To set the Stay in Speed Dial option 1 From the Home screen press the Option softkey The Options screen...

Page 53: ... NONE for your extension the Speaker Auto Off Hook option will not work even if you enable it To set the Speaker Auto Off Hook option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Miscellaneous feature button The Miscellaneous Options screen appears 3 Press the Yes No softkey or feature button 5 to indicate whether you want Speaker Auto Off Hook enabled 4 P...

Page 54: ...ing on hook dialing However you can make a call from a speed dial or a Call Log entry if the Headset Auto Off Hook option is enabled To set the Headset Auto Off Hook option 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Miscellaneous feature button The Miscellaneous Options screen appears 3 Press the Yes No softkey or feature button 6 to indicate whether you...

Page 55: ...unable to make calls and use the dialpad and call handling buttons You can answer calls with the handset To have the 2410 telephone perform a self test 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Self Test feature button The Self Test screen appears 3 Press and hold the Test softkey to begin the test process 4 Perform one of the following steps If you wan...

Page 56: ...n you use a speed dial containing Russian Cyrillic The call information will not be displayed properly on your telephone when you save call log entries containing Japanese Katakana to the speed dial list To select a screen display language 1 From the Home screen press the Option softkey The Options screen appears 2 Press the Language feature button The Select Language screen appears 3 Use the More...

Page 57: ...ith the Abbreviated Dialing Automatic Dialing feature are not stored in the Call Log even if you programmed the 2410 telephone to log outgoing calls To place a call using an Abbreviated Dialing list button or feature access code 1 Press the Abbreviated Dialing list button if administered or Dial the appropriate Abbreviated Dialing List code for List 1 or List 2 or List 3 2 When you hear dial tone ...

Page 58: ... choice 1 Press the button if administered while on hook or off hook or Dial the Call Forward feature access code while off hook Note Note If you have console permission next dial the extension number whose calls are to be forwarded receive dial tone 2 When you hear dial tone dial the extension or number where calls will be sent 3 When you hear confirmation tone hang up To cancel Call Forwarding P...

Page 59: ...p group If you can use the Directed Call Pickup feature you can pick up a call ringing at a specific extension without the extension being a member of your pickup group To answer a call placed to a member of your pickup group when your telephone is idle Press the button if administered or Dial the Call Pickup access code Called telephone stops ringing and you are connected to the ringing call To p...

Page 60: ...irmation tone before hanging up Message lamp goes on at the called telephone if so equipped Note Note If you hear reorder tone the message is not stored try again To leave a message without ringing an extension 1 Press the button or Dial the Leave Word Calling access code while off hook 2 When you hear dial tone dial the extension and listen for the confirmation tone Message lamp goes on at the ca...

Page 61: ...per Page The Whisper Page feature allows you if you have appropriate permissions to make an announcement to a person at another extension currently on another call The Whisper Page feature forms a one way speaking path to the destination you call The person at the destination extension can hear you but not speak to you Both people on the other call will hear a beep that indicates an incoming Whisp...

Page 62: ... Whisper Page 1 When you receive a Whisper Page you hear a beep and then you hear the person calling you If you want to speak to the Whisper Page caller press the button Your existing call is placed on hold and you can speak to the Whisper Page caller 2 When you finish with the Whisper Page call press the call appearance of the held call Using Display Features The following features are available ...

Page 63: ...ring the user s name at the dialpad To search the directory for a name 1 Press the button if administered 2 Enter the selected name with dialpad keys last name comma use first name or initial 3 Press the button for each successive directory name you want to see Your system manager must administer the button 4 To search for a new name press the button and repeat Steps 2 and 3 5 When you are ready t...

Page 64: ...ld call Tones and Their Meaning Note Note The following tables describe the defaults for each ringing and feedback tone Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system Ringing Tones are produced by an incoming call Inspect Ringing Tones Rings Meaning 1 ring A call from another extension 2 rings A call from outside or from the attendan...

Page 65: ... or cancellation coverage One short burst of tone This tone indicates that the system sent your call to another extension to be answered by a covering user dial A continuous tone This tone indicates that you can start to dial intercept time out An alternating high and low tone This tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usuall...

Page 66: ...an is the selected screen display language Note Note All Cyrillic characters are displayed in uppercase Number of times you must press a key to obtain the desired character Dialpad Key 1 2 3 4 5 6 7 8 9 1 1 2 А Б В Г B C 2 3 Д Е Ж З D E F 3 4 И Й К Л G H I 4 5 М Н О П J K L 5 6 Р С Т У M N O 6 7 Ф Х Ц Ч P Q R S 7 8 Ш Щ Ъ Ы T U V 8 9 Ь Э Ю Я W X Y Z 9 0 0 ...

Page 67: ...s 37 setting up 50 viewing 36 Call Log Detail screen 34 35 Call Log feature 36 Call Log screens 31 Call Log Summary screen 31 33 Call Park 58 Call Pickup 59 Call softkey 36 Call Timer 62 call type 34 calls answering 17 conferencing 21 holding 19 making 18 redialing 19 speakerphone 19 Speed Dial 18 transferring 20 Case softkey 29 42 checklist 12 Conference feature 21 Contrast feature button 49 Cyri...

Page 68: ...rase All 51 Flash Message Lamp 47 Language 56 ring pattern 46 Self Test 55 Show Phone Screen 48 Speaker Auto Off Hook 53 54 Stay in Speed Dial 52 Visual Ring 47 Options screen 44 navigating 45 overview 7 P personal directory 22 27 personal directory calls 18 personalized options 46 Play softkey 46 R Redial feature 19 ring pattern 46 Ring Pattern feature button 46 ringing 64 ringing tones 64 S safe...

Page 69: ...sfer feature 20 trunk identifier 15 U user checklist 12 V Visual Ring feature button 47 48 49 Visual Ring option 47 voice features Abbreviated Dialing 57 Call Park 58 Call Pickup 59 Leave Word Calling 60 Send All Calls 61 Whisper Page 62 volume control buttons 11 W Whisper Page 62 ...

Page 70: ...70 2410 Digital Telephone User s Guide Index ...

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