SCR; Reviewed:
WCH 7/7/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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oaisys-ipoffice.doc
If match to ‘(732) 450-0819’ was found, Call Router diverted caller to
extension 2501.
If no match was found, Call Router launched CTS OAISYS Voice
Assistant script to prompt the caller for extension number to transfer to.
CTS OAISYS Voice Assistant:
•
Configured to map each Dialogic port to the extension number assigned to the port.
CTS OAISYS Tracer:
•
Passive tap was set up on PRI/T1 and analog trunks.
•
Configured to record all trunk calls.
CTS OAISYS Net Phone:
•
Installed on end-user’s PC.
•
Configured to control end-user’s extension.
•
Configured to look up incoming CallerID in end-user’s Outlook Contacts list.
1.1. Compliance Test Notes / Observations
CTS OAISYS Tracer:
•
Trunk-side recording only
: Station to station calls do not get recorded by Tracer. Only
calls involving a tapped trunk can be recorded. This is the case for station trigger
recordings too.
•
Playback through Phone not supported
: Tracer does not support playback of trunk
call recordings through user’s phone.
•
Playback of recording very low
: Tracer playback of analog trunk call recordings was
very low. Recording gain was increased on the card for easier listening but this required
modifications at the board driver level and restarting the driver.
•
Station trigger recording fails on outbound calls
: Tracer, when set up for station
trigger recording, fails to record outbound calls. Computer Telephony Solutions reports
they fixed this problem in the next version of Level2 for Avaya IP Office (1.0.6).
CTS OAISYS Call Router:
•
Call Router diverts calls:
Call Router ‘diverts’ or ‘forwards’ calls to destination
extensions according to previously defined rules. If the call recipient does not answer the
call, the call will go to coverage on the Call Router Hunt Group’s voicemail (if Voicemail
is left on for the hunt group), not the call recipient’s voicemail.
CTS OAISYS Net Phone:
•
Initiating Conference Calls not supported:
Net Phone does not support initiating
conference calls.
