Ethernet
Exchange
Server
(192.45.70.100)
...
x2608
x2601
IP Office Manager PC
License Manager PC
(192.45.70.40)
x2501
x2520
x2511
Analog
Phone
Digital
Phone
IP
Phone
Analog &
T1 / PRI Trunks
Avaya IP406
(192.45.70.191)
Avaya IP Phone 30
Computer Telephony Solutions
OAISYS Voice Assistant
OAISYS Call Router
OAISYS Net Server
OAISYS Tracer
Client PC A
w/CTS OAISYS
NetPhone
(Sales)
Client PC B
w/CTS OAISYS
NetPhone
(Rick Sample)
Client PC C
w/CTS OAISYS
NetPhone
(Bob Vasquez)
DevLink Pro
TAPILink Pro
breakout
box
192.45.70.x
(192.45.70.225)
PSTN
Figure 1: CTS OAISYS and Avaya IP Office Configuration
For the purpose of these Application Notes, the Avaya IP Office and CTS OAISYS components
were configured as described below. For additional information about available features, please
refer to the appropriate Avaya IP Office and/or Computer Telephony Solutions product
documentation.
Avaya IP Office:
•
Four analog station ports, x225 – x228, were connected to the Dialogic 4-port analog
board for use with the OAISYS Voice Assistant.
•
Hunt group named ‘CallRouteHunt’ was defined using extension 100 for use with the
OAISYS Call Router.
•
All inbound calls (analog and T1 / PRI trunks) were routed to the CallRouteHunt hunt
group.
CTS OAISYS Call Router:
•
Configured to monitor all calls to ‘CallRouteHunt’ hunt group extension 100 and process
as follows:
o
Check incoming call information.
If the call was missing CallerID information, Call Router launched CTS
OAISYS Voice Assistant script to prompt the caller for his/her telephone
number.
SCR; Reviewed:
WCH 7/7/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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oaisys-ipoffice.doc
o
Search database for match on incoming CallerID.
