Chapter 4 Features and Enhancements
Page 4-4
Version 4.0
CPSEE_TSP500 User Guide
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Graceful Campaign Close
The option flag “
Let Dials Complete On Campaign Close
” has been added
to the Enterprise Edition TSP. Normally, the TSP will drop any dials in
progress when a Campaign Close message is received. This option allows
those dials to complete before closing the campaign.
Connected calls (those calls connected to agents, or announcements), are not
automatically dropped – just those dials in progress.