Glossary
Target:
Target is the group or device to which the switch has 'decided' to present the call (not
necessarily its first preference). (E.g. The device which was targeted when the call was
last queued, answered or alerting).
Note
Calls which are targeted at a group will have
the group name as the last queued, answered or alerting, and NOT the individual agent
or device.
Note 2
, Where TARGET is using LOST CALLS as the context, it is the
device, which was originally targeted by the switch. Note 3, In systems front ended by
the VM where no answer flag is issued and the VM transfers the call. The original
target is re-assessed as that device to which the call is first transferred.
Tie Line:
Trunk which only connects to a single other PBX. (E.g. AC15 connection between two
switches.)
Total Answer Time:
The time between arrival at switch or point of transfer (whichever is appropriate to this
call segment), and point of answer (or call clear in case of unanswered segments).
Trunk:
A connection to either another PBX or the PSTN.
CCM 3.1
Page 97
Standard Reports
38DHB0002UKEM Issue 4 (18/07/2002)
