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Avaya BSGX4e, Installation Manual

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BSGX4e

Business Gateway

Installation Guide

Release 01.01

Summary of Contents for BSGX4e

Page 1: ...BSGX4e BusinessGateway InstallationGuide Release 01 01 ...

Page 2: ...NG Before working on this equipment be aware of good safety practices and the hazards involved with electrical circuits WARNING To reduce risk of injury fire hazard and electric shock do not install the unit near a damp location CAUTION Do not connect the FXS port labeled PHONE to the central office line CAUTION To reduce the risk of fire use only number 26 AWG or larger UL Listed or CSA Certified...

Page 3: ... 11 DEVICE OVERVIEW BSGX4e Front Panel 13 BSGX4e Back Panel 14 INSTALLATION Introduction 15 Preparing for Installation 15 Unpacking the Unit 15 Preparing for Physical Installation 16 Getting network information 17 Connecting the cables 18 Connecting power 19 Connecting LAN devices 19 Connecting the WAN 19 Connecting an optional analog device 20 Connecting the lifeline 20 Connecting a console 21 Lo...

Page 4: ...34 Upgrade software 35 Verifying software upgrade 37 Changing the default application image 37 Restore the Configuration 38 Upgrading software using an Simple File Transfer Protocol session 40 SIGNAL PINS Back Panel Layout 43 DB9 Console Connector 44 RJ11 Telecom Connectors 44 RJ45 Ethernet Connectors 45 TECHNICAL SPECIFICATIONS 47 RULE COMPLIANCE FCC Compliance US 49 FCC Telecom Statement 49 Decl...

Page 5: ...llation Guide Organization 9 2 Text Conventions 10 3 BSGX4e Front Panel 13 4 BSGX4e Connectors 14 5 Network Information 18 6 BSGX4e Connectors 43 7 DB9 Serial Connector Pin Out 44 8 RJ11 Telecom Connector Pin Out 45 9 RJ45 Ethernet Connector Pin Out MDI MDIX 45 10 Unit Specifications 47 ...

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Page 7: ... 13 2 BSGX4e Back Panel 14 3 Network Connections 17 4 BSGX4e Back Panel 18 5 Reload Button 29 6 Web UI Login Window 33 7 System Status screen 33 8 Upgrade Tab 36 9 Reload System 37 10 Application Software Version 37 11 BSGX4e Back Panel 43 12 DB9 Connector 44 13 RJ11 Connector 44 14 RJ45 Connector 45 ...

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Page 9: ...networking equipment in enterprise and service provider environments Knowledge of telecommunication and internet protocol IP technologies is assumed Organization Table 1 describes the organization and content of this installation guide Table 1 Installation Guide Organization Chapter Chapter Title Contents 1 Device Overview Shows the layouts of the BSGX4e front panel and back panel 2 Installation D...

Page 10: ...nd Canadian telecommunication rules 8 Safety Lists the safety precautions when using the BSGX4e 9 Glossary Defines terms used in this document Table 2 Text Conventions Font Purpose NOTE Emphasizes information to improve product use IMPORTANT Indicates important information or instructions that must be followed CAUTION Indicates how to avoid equipment damage or faulty application WARNING Issues war...

Page 11: ...upport cases Getting Help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your...

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Page 13: ... power Unit is starting booting up Unit is powered down Wide Area Network WAN Green WAN port is connected Blinking WAN port is active signals are received and transmitted Off WAN port is not connected ETHERNET 10 100 Green Local Area Network LAN port is connected ports 1 4 Blinking LAN port is active signals are received and transmitted Off LAN port is not connected TELECOM PHONE Green Off Foreign...

Page 14: ... in use Table 4 BSGX4e Connectors Name Type Connects to LINE RJ11 FX0 port for uplink to central office switch CO PHONE RJ11 FXS port for analog telephone or fax machine WAN RJ45 Fast Ethernet port for the WAN interface 4 3 2 1 RJ45 Fast Ethernet ports for LAN interfaces CONSOLE DB9F RS 232 serial port for a terminal console RELOAD n a Recessed button used to reset the unit to the factory default ...

Page 15: ...onnectors 2 Determine how to physically install and connect the BSGX4e unit 3 Get the network information required to establish the WAN connection Unpacking the Unit 1 Unpack and inspect the shipping carton After you open the shipping carton remove and save all packing materials and boxes Note If you need to return the unit repack it with the original packing material For more information consult ...

Page 16: ...o support the unit The size and weight of the unit are Note Do not place the unit on top of other equipment or place other equipment on top of the unit A clean dry environment with adequate air circulation The operating temperature and humidity requirements are Electrical power 110 Volts of Alternating Current VAC 60 Hertz Hz for the AC adapter The BSGX4e device operates on 12 Volts of Direct Curr...

Page 17: ... with the BSGX4e between the WAN and LAN Figure 3 Network Connections Serial cable To connect the CONSOLE port DB9 connector to a terminal DB9 or Universal Serial Bus USB connector depending on the terminal RJ45 to RJ45 cables To connect the Ethernet ports to the WAN and to the LAN devices CAT5E or better is recommended NOTE The cables can be straight or crossover The BSGX4e ports automatically de...

Page 18: ... eth0 WAN interface the default gateway address and the Domain Name System DNS server address Table 5 includes blank spaces to record this minimum information After the WAN network connection is established you can configure other ports and servers at the console or through a remote connection to the BSGX4e through the WAN or from a workstation in the LAN For complete configuration information see...

Page 19: ...automatically determines if pairs need to be crossed over 2 Connect the RJ45 connector on the other end of the cable to the LAN port of the device to which you want to connect You can connect any LAN device to any LAN port including workstations VoIP telephones and patch panels 3 Ensure that the corresponding LAN LED on the front panel is lit green If it is not ensure that the cable connectors are...

Page 20: ...ok state The PHONE LED is no longer lit Connecting the lifeline These steps connect the BSGX4e FXO port to the CO line PSTN to act as a telephone lifeline when VoIP phone service is not available VoIP service is not available when the WAN connection or the required servers are not available 1 Connect one of the connectors of an RJ11 to RJ11 cable to the port labeled LINE on the back panel of the B...

Page 21: ...See Figure 4 2 Connect the other end of the serial cable to the console Depending on the console the connection can be to a DB9 port or a USB port 3 There is no CONSOLE LED To verify the connection attempt to log on as described in the following section Logging on to the BSGX4e The following steps describe how to log on to the BSGX4e unit from a console terminal connected to the CONSOLE port of th...

Page 22: ...log on attempts the unit locks out all console logins for 15 minutes The lockout applies only to logins through the console port 5 If the correct password is entered the unit responds Multi Services Platform MyUnit 2 0 1 01B 0002 ICAD 6 To keep the network secure immediately change the default password To change the password enter password as follows ICAD password The unit responds Old Password 7 ...

Page 23: ...ction assumes that the BSGX4e unit is physically installed and that a terminal session from the console has successfully logged on to the unit The final step in the BSGX4e installation is the initialization of the WAN network connection As described in the section Getting network information page 17 if the DHCP service is working properly on the WAN the BSGX4e receives its IP addressing informatio...

Page 24: ...t is enabled on or disabled off If the DHCP client is on but the IP address is 0 0 0 0 the DHCP service is not working for the unit 4 To manually enter the correct IP address and subnet mask the DHCP client must be disabled off To disable the DHCP client enter this command ICAD config interface ip eth0 dhcp no 5 Then to manually enter the eth0 IP address and subnet mask enter ICAD config interface...

Page 25: ...f the address is correct skip to the procedure DNS Server page 25 3 If the address is incorrect or the table does not have a default route enter the correct default gateway address ICAD config route table default gw address 4 To verify that the new default route is correct enter the show command again ICAD show route table DNS Server 1 To check that the unit has the address of a DNS server enter I...

Page 26: ...7 bytes 56 icmp_seq 1 time 50ms Reply from 68 142 197 87 bytes 56 icmp_seq 2 time 50ms Reply from 68 142 197 87 bytes 56 icmp_seq 3 time 50ms www yahoo com ping statistics 4 packets transmitted 4 packets received 0 0 packet loss Round trip times min avg max 50 50 50ms If the ping to a network location is not successful ensure that the BSGX4e can reach the access router To do this check ping the de...

Page 27: ...e user account user can make is to change the password for the account To see the existing user accounts and their permissions enter ICAD show user accounts The unit responds Users Name Access Auth Group1 Group3 Group5 Password Inherit Enabled Group2 Group4 admin ssh web cl SHA admins admins admins yes yes users admins user web cli SHA users users users yes yes users users For more information abo...

Page 28: ... the BSGX4e page 21 After the unit is restored to default settings you can access them through n The console port n A workstation on the LAN through the eth1 interface The default eth1 address is 192 168 1 1 n A workstation on the WAN if DHCP assigns an address to eth0 DHCP service is enabled for eth0 by default Restore the BSGX4e factory default settings using the RELOAD button on its back panel ...

Page 29: ...settings all remote connections to the unit are lost This includes the Web UI connection The Operations menu shown as follows includes a Defaults button When the Defaults button is clicked you are asked to confirm the change If you confirm the following message appears The system reload disconnects the Web UI from the BSGX4e device The IP addresses for the BSGX4e data interfaces are restored to th...

Page 30: ...Note When you restore the unit to factory default settings any remote connections to the unit are lost The eth1 interface is assigned the default IP address 192 168 1 1 the eth0 interface does not have a default IP address although DHCP service is enabled by default so an IP address can be assigned by DHCP 1 To erase the current configuration and return the unit to its initial factory configuratio...

Page 31: ...Type BSGx4e Memory 98 128 MB MAC 0 00 22 11 44 33 04 MAC 1 00 22 11 44 33 05 Serial A628000003 CountryUnited States of America US Temp Unsupported Up time 0y 0d 4h 33m 20s Look at the Bootcode Ver line to see the bootloader code version and at the App Ver line to see the application software version Application Software Images You can store two application software images in an BSGX4e unit in loca...

Page 32: ...he logon name and password for a user account that has administrator capabilities such as the default account nnadmin The location of the file containing the upgrade software The file must be on the workstation its location is entered during the upgrade procedure Select the file from the workstation directories with the Browse button Note To acquire the upgrade software contact How to get help on ...

Page 33: ... box type a user name that includes administrator permissions The default is nnadmin 5 In the Password box type the password for the user name 6 Click the Login button 7 After a successful logon to the Web UI the browser window shows the System Status screen See Figure 7 Upgrading software Figure 7 System Status screen ...

Page 34: ...uration and then restore it after the software upgrade 1 Open the System Configuration window Select System from the top menu bar and then Configuration from the left menu 2 From the System Configuration commands screen select the Save Restore tab and then click the Download button Click Then click Click Download to save the configuration ...

Page 35: ...ave the configuration file mob cfg cpy to disk 4 Click OK to save the file mob cfg cpy to disk The default configuration is now stored on a workstation file the file can be used to restore the configuration after the upgrade Upgrade software 1 To upgrade software Select Upgrade from the System menu 2 The Software tab appears ...

Page 36: ...the application that loads the new image at restart 4 In the Load File text box enter the software file to upload If necessary press Browse to locate the file on the workstation 5 Click Upgrade Messages are displayed as the upgrade steps complete 6 When the upgrade is complete the message Updating Successful appears IMPORTANT Do not reboot before the Updating Successful message appears 7 To reboot...

Page 37: ...dow under the heading System a line labeled Application lists the software version that is currently running Figure 10 Application Software Version 3 If the version that is listed is the desired upgrade the software upgrade is successful Changing the default application image 1 From the navigation list on the left pane of the System Screen select Upgrade See Figure 7 2 Under Application image to b...

Page 38: ...ile saved before the software upgrade mob cfg cpy or another configuration file compatible with the current application software 1 Open the System Configuration window Select System from the top menu bar and then Configuration from the left menu 2 From the System Configuration window select the Save Restore tab Click Then click Click the Browse button to find the configuration file and then click ...

Page 39: ...he mob cfg cpy file 4 Click the Restore button 5 The configuration file is uploaded When the upload is complete you are directed to reload the system 6 To reload the system click the Reload System button in the Operations menu in the lower left corner of the screen 7 The reload sends the following message 8 The reload causes the connection to the workstation to be lost If desired use the browser t...

Page 40: ...pgrade the device software through a Simple File Transfer Protocol SFTP session This upgrade procedure assumes that the BSGX4e unit is installed into a working IP network as described in Installation page 15 To upgrade software using an Simple File Transfer Protocol SFTP session 1 Connect the SFTP server by using an SFTP client such as CoreFTP See the following figure ...

Page 41: ...41 BSGX4e Business Gateway Installation Guide NN47928 303 Release 01 01 2 Click Yes to accept the SSH certificate The SFTP server is now connected 3 Navigate to cf0sys in the server ...

Page 42: ...ion image 1 open directory 1 OR To upgrade application image 2 open directory 2 OR To upgrade the bootloader open directory boot 6 Rename the software upgrade file if needed An application image must be the file app bin a bootloader image must be the file boot bin 7 Drag and drop the new application software 8 Restart the unit ...

Page 43: ...scribes the connectors on the back panel of the BSGX4e Table 6 BSGX4e Connectors Name Type Connects to LINE RJ11 Fx0 port for uplink to central office CO switch PHONE RJ11 FXS port for analog telephone or fax machine WAN RJ45 Fast Ethernet port for the WAN interface 4 3 2 1 RJ45 Fast Ethernet ports for LAN interfaces CONSOLE DB9F RS 232 serial port for a terminal console DB9 RJ45 RJ11 12V DC LINE ...

Page 44: ...ole connector RJ11 Telecom Connectors Fig 13 shows the layout of the RJ11 telecom connector Figure 13 RJ11 Connector Table 8 lists the signal pin out for the telecom connectors LINE and PHONE Table 7 DB9 Serial Connector Pin Out Pin Number Signal 1 Not connected 2 Transmitted data TXD 3 Received data RXD 4 Not connected 5 Signal ground GND 6 Not connected 7 Clear to Send CTS 8 Request to Send RTS ...

Page 45: ...n Out Pin Number Signal 1 Not connected 2 Tip 3 Ring 4 Not connected Table 9 RJ45 Ethernet Connector Pin Out MDI MDIX Pin Number Medium Dependent Interface MDI signal MDI for crossover MDIX signal 1 Received data RXD Transmitted data TXD 2 Received data RXD Received data TXD 3 Transmitted data TXD Transmitted data RXD 4 Not connected Shield 75 ohm 5 Not connected Shield 75 ohm 6 Transmitted data T...

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Page 47: ...Storage temperature 32 to 122oF 0 to 50oC Relative humidity 5 to 95 non condensing Dimensions Height 1 25in 318 mm Width 9 6in 243 8 mm Depth 7 54in 194 5 mm Weight 2 3 lb 1 05 kg Memory 128MB RAM 128MB Compact Flash AC Power Transformer See DC Power DC Power Voltage range 110VAC Frequency range 50 60Hz Average power consumption 1 Amp Output voltage 12V DC Connectors see Signal Pins page 43 ...

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Page 49: ...icular installation If this device creates harmful interference to radio or television reception the user is encouraged to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consu...

Page 50: ...eration of the BSGX4e If this happens the telephone company provides advance notice so you can make the necessary modifications to maintain uninterrupted service If you experience trouble with the BSGX4e device for repair or warranty information see How to get help on page 11 If the device causes harm to the telephone network the telephone company may request that you disconnect the device until t...

Page 51: ...rvice in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user or equipment malfunctions can give the telecommunications company cause to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility tele...

Page 52: ...BSGX4e Business Gateway Installation Guide 52 Release 01 01 NN47928 303 FCC part15 class B UL 60950 CAN CSA C22 2 No 950 ...

Page 53: ... not expose the product to extreme temperatures neither hot nor cold Do not expose the product to lit candles cigarettes cigars open flames etc Do not drop throw or try to bend the product since rough treatment can cause damage Do not allow children to play with the equipment as it contains small parts that can detach and create a choking hazard Treat the product with care Keep it in a clean and d...

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Page 55: ...nection so that a VoIP device can connect to an analog signal Receives power battery and ring signals FXS Foreign Exchange Station Device interface that connects to an analog device such as a telephone or fax machine LAN Local Area Network LED Light Emitting Diode Lit or blinking LEDs on the device indicate connection signal transmission and power supply MAC Media Access Control A MAC address is a...

Page 56: ...nsfer Protocol can be used to transfer software upgrades to the device TFTP Trivial File Transfer Protocol UA User Agent also known as the VoIP gateway is the software component that enables an analog device connected to an FXS port to communicate using the VoIP service VoIP Voice over Internet Protocol WAN Wide Area Network ...

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