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Chapter 5: Making a call

About this task

If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and manage
calls. Press

Phone

to view the main Phone screen at any time. When the Phone screen is displayed,

press

Phone

to move to the top of the call appearance list.

Procedure

1. Lift the handset, or press

Speaker

or

Headset

(if applicable) or a line button for an available

line.

2. Dial the number you want to call.

Making an emergency call

About this task

You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.

Your system administrator can configure the

PHNMOREEMERGNUMS

parameter in the

settings file for your extension with ten additional emergency numbers. If a user dials any one
of the specified emergency numbers, the deskphone will handle the call as an emergency call
even if the telephone is in the locked or unregistered state.

Avaya recommends that for phones connected to SES, only one emergency number should
be defined. For use with third-party gateways, refer the relevant Application Notes for
necessary provisioning to enable the configuration.

Procedure

1. Press the

Emerg.

softkey.

2. Some call servers will call back to confirm the emergency status. The phone

automatically answers the incoming call on the Speaker by going off hook.

3. To end the emergency call, press the

Drop

softkey or press the

Speaker

button.

Avaya one-X

®

Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide

January 2013 29

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Summary of Contents for 9630G Deskphone Edition

Page 1: ...Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide 3 2 16 300700 9 0 January 2013 ...

Page 2: ... Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is grant...

Page 3: ... report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population un...

Page 4: ...4 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 5: ...on or off 20 Ringer Pattern 21 Changing the ringer pattern 21 Personalizing button labels 22 Setting dialing options 23 Selecting handset audio equalization 23 Browser 24 Accessing your browser 24 Chapter 3 About Features 25 Accessing the Features menu 25 Calling a person from the directory 25 Configuring simultaneous ringing for multiple phones using EC500 26 Chapter 4 Answering a call 27 Chapter...

Page 6: ...xternal file to your contacts list 53 Overwriting contacts list with an external file 54 Copying your contacts list to a USB flash drive 55 Temporarily using a USB contacts list 55 Using pictures from your USB device as a screensaver 56 Chapter 14 Call Log 57 Viewing the call log 57 Viewing Call Log details 58 Adding an entry from the call log to your contacts list 58 Removing an entry from the Ca...

Page 7: ...ple button modules must all be the same type and model The letter G in 9630G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed A deskphone with the G designation is otherwise identical to its 9630 counterpart in terms of features and functionality All the functions and features described in this user guide might not be available on your deskphone ...

Page 8: ... by using a USB cable to connect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Title Line The Title Line shows the name of the current screen and navigation arrows where applicable Prompt Line View the prompt line to see helpful information such as when you can use the right or left navigation arr...

Page 9: ...ess the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view the history of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browse...

Page 10: ...ponding line button About icons The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description Indicates a missed call on your phone Incoming call indicates you have answered this call Outgoing call indicates you have made this call Indicates that EC500 has been activated Incoming call is alerting Cal...

Page 11: ...t back on Indicates that your phone is in an Unnamed Registration state caused by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extensi...

Page 12: ...e top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Introduction to the 9630 9630G Deskphone 12 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 13: ... to access the standard telephone Options Settings menu Options Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more See Options Settings on page 14 for more information The Browser menu contains additional web based applications If no web applications are available for...

Page 14: ...ices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels and setting up a Bluetooth adapter if one is attached to your phone You can also setup the Handset Equalization HAC values You can also set AGC Automatic Gain Control for your heads...

Page 15: ...ns Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Press Change or OK to set the option to Yes or No 7 Press Save Setting Go To Phone Screen on Answer About this task Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Setting...

Page 16: ... Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Display Call Timers 7 Press Change or OK to change the setting 8 Press Save Changing the voice dialing setting Procedure 1 Press Home 2 Tap Settings 3 Tap Options Settings 4 On the Call Settings menu touch Voice Dialing to change it from On to Off or Off to On 5 Touch Save to save the setting or Cancel to return to...

Page 17: ...irm the selected language Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Visual Alerting 7 Press Ch...

Page 18: ...ly true for wireless headsets the Voice Dialing feature cannot receive input from the headset 8 Press Save Setting contact names to display during calls You can set your phone to show the contact s name rather than the calling party name for an incoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Procedure 1 Pr...

Page 19: ... the contrast of the deskphone s color display screen itself 7 Press Change or OK 8 Select Phone or an attached Button Module 9 Scroll to the right or left to adjust the brightness or contrast 10 Press Save or OK Turning button click sounds on and off Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Screen Sound Options 5 Press Select or OK 6 S...

Page 20: ...ct Error Tones 7 Press Change or OK to turn error tones on or off 8 Press Save Turning large text on or off About this task Use this procedure to increase the font size that the deskphone displays Note This feature is available only for the English fonts Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Screen Sound Options 5 Press Select or OK ...

Page 21: ...s unique and distinctly different from the one played for an internal call This difference helps you identify the type of call whether internal or external Thus there are 8 ringer patterns for external calls corresponding to 8 Classic ringer patterns similarly there are 8 ringer patterns for external calls corresponding to each of 8 Alternate ringer patterns Note An incoming call is considered as ...

Page 22: ...tension to My Line If you have a button module attached to your deskphone you can change any of those labels as well for example you can change a Help Desk extension to read Help Desk Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press Select or OK 6 Select Personalize Labels 7 Press Change or OK 8 Select the label you...

Page 23: ... depending on how your system is administered Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Edit Dialing If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK to change the setting to On Enabled or Off Disabled When on hook dialin...

Page 24: ...ress Save Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone If you have any questions contact your system administrator Access the browser through the Avaya Menu If you do not see the Browser option on the Avaya Menu Web applicatio...

Page 25: ...hone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Calling a person from the directory About this task If your system administrator has set up a cor...

Page 26: ...ll phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off About Features 26 Avaya one X De...

Page 27: ...ress Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press An...

Page 28: ...Answering a call 28 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 29: ...s number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommends that for phones connected to SES only one emergen...

Page 30: ...le Redial functionality Using voice dialing About this task You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice d...

Page 31: ...one always dials the first number listed 4 When one or more contacts display Press Call or OK or the applicable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button Press Details to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the mat...

Page 32: ...o call a non primary number select the person press Details then select the desired number 3 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll...

Page 33: ... OK button Depending on how your phone is administered returning a Missed Call may result in that call history entry being deleted when the call goes through Calling a person from the call log Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 33 ...

Page 34: ...Making a call 34 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 35: ... indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Note If a call is on mute and you switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top line displays the Mute icon Avaya one X Deskphone H 323...

Page 36: ...Muting a call 36 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 37: ...u want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 16 4 Press Resume or the line button of the held call to retrieve the call Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 37 ...

Page 38: ...Putting a call on hold 38 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 39: ...nsferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 39 ...

Page 40: ...Transferring a call 40 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 41: ...ail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 Press Forward to access the main Forwarding menu 2 Select Send All Calls 3 ...

Page 42: ...number to which you want to forward your calls as the destination After you enter the forwarding number you hear a confirmation tone and the associated LED lights 5 Press Select or OK to turn the call forwarding feature off if it is already on About forwarding calls 42 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 43: ...e number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that y...

Page 44: ...f you do not see Silence softkey when you choose a person you cannot mute that person Procedure 1 From the Phone screen select the line of the person you want to mute during a conference call 2 Press Details 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last participant from a conference call About this task Note This feature is applicable only for a conference cal...

Page 45: ...conference call About this task This feature is not available on all systems Procedure 1 From the Phone screen select your active call 2 Press Details 3 Select the person you want to drop 4 Press Drop Dropping a person from a conference call Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 45 ...

Page 46: ...Using the conference feature 46 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 47: ... this task Answering a call on a bridged line is the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringi...

Page 48: ...ing If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log History list Using bridged call appearances 48 Avaya one X Deskphone H 323 f...

Page 49: ... example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts and how many times you press 3 in succession You can also search for and dial a contact using voice dialing see Using voice dialing on page 30 for information Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind...

Page 50: ...aracters are on the same key pause before entering the next character To enter a space press 0 Enter remaining letters or numbers To delete the last character press the Bksp softkey Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cu...

Page 51: ...ls 9 If you have another number for this contact select the next field and repeat from step 5 You can add up to two additional numbers for this contact but you can designate only one number as primary 10 Press Save or OK Editing a contact Procedure 1 Press Contacts 2 Search for and select the contact you want to edit 3 Press More Edit 4 Choose the field you want to edit 5 Use the dialpad and softk...

Page 52: ... 2 Select the contact you want to delete 3 Press More Delete 4 Press Delete to confirm or Cancel to cancel Using the contacts feature 52 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 53: ...screen but does not work when the USB device is inserted The only way you can log your phone out is by removing the USB device If you insert the flash drive into the USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface...

Page 54: ... Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but...

Page 55: ... that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series ...

Page 56: ...tor can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flash Drives with your phone on page 53 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the top left edge of yo...

Page 57: ...and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 32 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how y...

Page 58: ...preceding the applicable number To log not log bridged calls see Turning off call logging on page 59 4 Press Back to return to the list view Adding an entry from the call log to your contacts list Procedure 1 Press Call Log 2 Select the number you want to add to your Contacts list 3 Press Contact 4 Edit the name and telephone number if necessary 5 Press Save Removing an entry from the Call Log Pro...

Page 59: ... OK to confirm or press Cancel if you do not want to clear all Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press Select ...

Page 60: ...8 Press Save Call Log 60 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 61: ...cate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide Januar...

Page 62: ...Receiving your messages 62 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 63: ...he administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 53 for...

Page 64: ...use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK Visiting user A visiting user is anyone who uses a 9600 Series IP deskphone in one location for example New York and intends to register to a call server in some other location for example in Paris Typically this occurs when a user has travelled from the home location to another location in th...

Page 65: ...e third line Note The Visiting user option is not applicable for 9670G touch screen deskphones Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press Log Out to confirm Logging out of a locked deskphone extension About this task Sometimes a user forgets to logout of a deskphone in a common workplace such as a conference r...

Page 66: ...current user and the telephone displays the login screen 2 Enter your authentication credentials and login to the system About Logging In and Logging Out 66 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 67: ...ontacts list 32 calling using voice dialing 30 Clearing a number 30 Conference calls 43 44 about 43 dropping a participant 44 muting a person 44 putting a call on hold 44 setting up 43 Conference Calls 43 45 adding a person on hold 43 dropping a person 45 contacts 18 30 32 49 51 52 58 adding from the Call Log 58 calling a person 32 deleting 52 editing 51 name display during calls 18 searching 30 4...

Page 68: ...ogging in to your deskphone extension 63 Logging out of your deskphone extension 63 Login as a guest user 63 M Memory sticks 53 Messages 61 receiving 61 muting calls 35 N navigation arrows 9 right and left 9 up and down 9 navigation tips 9 O On hook dialing 23 Options Settings 14 15 17 23 59 about 14 call logging 59 configuring visual alerts 17 go to phone screen on answering 15 go to phone screen...

Page 69: ...ing off 20 Thumb drives 53 Transfer 39 U USB files 53 55 56 merging with contacts list 53 pictures 56 USB flash drives 53 working with 53 V visiting user 64 Visual Alerts 17 configuring 17 Voice dialing 16 17 changing setting 16 changing the language 17 Voice mail logging in 61 Avaya one X Deskphone H 323 for 9630 and 9630G IP Deskphone User Guide January 2013 69 ...

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