Avaya 6201 User Manual Download | Manualshive

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Troubleshooting

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System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Key Words to Know

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Quick Reference Lists

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Summary of Contents for 6201

Page 1: ...555 230 712 Comcode 108171091 Issue 1 June 1998 DEFINITY Enterprise Communications Server ECS Release 6 6201 6210 and 6220 Telephones User s Guide ...

Page 2: ...c The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multi service networking and structured cabling products and services Avaya Labs is the research and development...

Page 3: ...in helping us improve our 1 Please rate the effectiveness of this document in the following areas 2 Please check the ways you feel we could improve this document Improve the overview introduction Improve the table of contents Improve the organization Add more figures Add more examples Add more details Make it more concise Add more step by step procedures tutorials Add more troubleshooting informat...

Page 4: ......

Page 5: ...ntact Lucent Technologies BCS Publications Center 2855 N Franklin Road Indianapolis IN 46219 Voice 1 800 457 1235 International Voice 317 322 6416 Fax 1 800 457 1764 International Fax 317 322 6699 Order Document No 555 230 712 Issue 1 June 1998 For more information about related documents see the Business Communications Systems Publications Catalog 555 000 010 TRADEMARKS DEFINITY and AUDIX are reg...

Page 6: ...onnected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges Prepared by 1998 Lucent Technologies BCS Prod...

Page 7: ...ized Ring and Ringer Volume 10 Programmable Dialing Buttons for 6220 Users 11 Redial for 6210 and 6220 Users 13 Speakerphone for 6220 Users 14 General Notes on the Switch Features 15 Special Instructions 15 Troubleshooting Later in this Guide 15 Quick Reference Lists At the Back of this Guide 15 Procedures for Using the Switch Features 16 Abbreviated Dialing 16 Automatic Callback 17 Call Forwardin...

Page 8: ...ii Troubleshooting 25 System 75 Version Notes 26 Key Words to Know 27 Quick Reference Lists ...

Page 9: ...t the model number which appears under the handset of the telephone Then familiarize yourself with your telephone Figure 1 shows the 6201 telephone Figure 2 shows the 6210 telephone Figure 3 shows the 6220 telephone Look at the figure which matches the telephone you are using and then read the explanations of the telephones many features after Figure 3 Figure 1 The 6201 Telephone Top View 6201 1 4...

Page 10: ... of telephone Figure 3 The 6220 Telephone Top View 6220 1 4 7 2 5 8 3 6 9 0 ABC DEF JKL GHI MNO PQRS TUV WXYZ Handset Handset cord jack DATA jack Dial pad Ringer volume control Handset volume Message light Flash button Redial button Hold button and LINE jack on bottom Tel Program Pause Mute Spkr Pause button Personalized Ring 10 Programmable Dialing buttons Speakerphone button and Mute button and ...

Page 11: ... in speakerphone and microphone combination Message light available only on the 6210 and 6220 A red light that flashes when a message has been left for you or when a call is coming in that is when the telephone is ringing This light is labeled Dial pad The standard 12 button pad for dialing telephone numbers The letters Q and Z have been added to the appropriate dial pad keys for directory access ...

Page 12: ...one when the speakerphone is active To raise the volume level press the upper half of the button labeled to lower the volume press the lower half of the button labeled Mute button available only on the 6220 For turning off the microphone associated with the handset or the built in speakerphone so the other person on the call cannot hear you Program button available only on the 6220 For storing tel...

Page 13: ... for you You can then follow your system manager s local message retrieval procedures to get your message Mute for 6220 Users Turns off the microphone of the built in speakerphone or the handset whichever is active Use when you want to confer with someone in the room with you but you do not want the other party on the call to hear your conversation Programmable Dialing buttons for 6220 Users The 1...

Page 14: ...y you of another incoming call waiting to be answered This allows you to complete or hold your present call and pick up the waiting call It will save you from missing calls and your waiting caller from having to call back later Conference Allows you to add a third party to a call so that you can conduct a three way conversation If you wish to conference more than three parties call your attendant ...

Page 15: ...ne and begin again at Step 1 In many cases before you begin a procedure you must have the handset off hook removed from the cradle of the telephone To the right of each Phone Feature is a box marked with a check This check indicates that you can use any of these features immediately without any help from your system manager Conventions Used in The Following Procedures The rounded button represents...

Page 16: ...ing a 6220 telephone you can press in order to use the 2 way speakerphone the red light next to goes on dial tone 2 Dial the desired number To raise or lower the volume of the handset and or the volume of the speakerphone Note Only the 6220 telephone has a speakerphone Note When the handset is active the Volume control button labeled on your telephone can be used to raise or lower the handset volu...

Page 17: ...ndset the call remains on hold Spkr Spkr Hold Hold To return to the held call 1 Press or if you have hung up the handset pick up the handset again from the cradle Red light next to goes off you are reconnected to the other party Message for 6210 and 6220 Users To retrieve a message when your Message light is blinking See your system manager for instructions about your local message retrieval proce...

Page 18: ...one you can choose between two possible personalized ringing patterns The Ringer volume control on the side of the 6201 6210 and 6220 telephones is labeled to remind you that there are 3 possible volume levels for the telephone ringer Personalized Ring for 6220 Users and Ringer Volume for all Users To select a personalized ringing pattern for your 6220 telephone 1 Move the switch to either of two ...

Page 19: ...of the elements on a second button To place a call using these buttons press the first button when all of the elements have been dialed press the second button in the sequence Store up to 24 elements on one button dial the remainder of the digits and characters manually Programmable Dialing Buttons for 6220 Users To install the button designation card on your telephone 1 Remove the plastic cover f...

Page 20: ...r more than 24 elements and you will exit Program mode without saving the new number You can use the Pause button to program a 1 5 second pause between a dialing access number such as 9 and the telephone number and for certain banking and long distance services Flash For example to put a pause between the dialing access number 9 and the telephone number press the Pause button then 12125551234 Seve...

Page 21: ...number stored on a programmable dialing button 1 Press the Program button 2 Press the button to be cleared 3 Press the Program button again Spkr Spkr Redial for 6210 and 6220 Users To automatically redial the last number you dialed from the dial pad or from a programmable dialing button 1 Pick up the handset or 2 if you are using a 6220 telephone you can press the red light next to goes on dial to...

Page 22: ...utton labeled 3 Press again to hang up Red light next to goes off To prevent the other party from hearing you To mute microphone 1 Press Red light next to goes on Other party cannot hear you Spkr Spkr Spkr Spkr Mute Mute To resume talking to other party To turn on speakerphone microphone again 1 Press Red light next to goes off 2 Resume your conversation with the other party To change from speaker...

Page 23: ...ures which necessitate pressing ONLY IF you are using a 6210 or 6220 telephone On the 6201 telephone you CANNOT use the switchhook to access switch features Flash System 75 is available in more than one version Some features such as Abbreviated Dialing Call Forwarding All Calls Last Number Dialed and Priority Calling operate slightly differently with Version 1 and possibly Version 2 than they do w...

Page 24: ...eric 3 System 75 and System 85 allow you to store numbers in a maximum of three Abbreviated Dialing lists Abbreviated Dialing To program or reprogram an outside number extension or feature code into a personal list 1 On a separate sheet of paper write down the outside numbers extensions and or feature codes you want to program as items on your personal list s Note Each telephone number or feature ...

Page 25: ...r is automatically dialed Automatic Callback To automatically place another call to an extension that was busy or did not answer 1 Press during a call attempt recall dial tone 2 Dial the Automatic Callback code _________ confirmation tone 3 Hang up You will receive a 3 burst priority ring when the extension you attempted to call is available Note After you activate Automatic Callback the system mo...

Page 26: ... system manager 4 Hang up Note If you are still by your telephone you may hear a ring ping tone as each call is forwarded The procedures for the Call Park feature differ according to the switching system to which your telephone is connected To cancel Call Forwarding 1 Dial the Call Forward Cancel code _________ confirmation tone Your calls will ring at your own telephone again Call Park To park a ...

Page 27: ... DEFINITY Generic 2 or System 85 1 Press the Recall access code recalldialtone Second party is temporarily put on hold 2 Dial the Call Park trunk code __________ dial tone 3 Dial the Call Park zone number confirmation tone 4 Dial an idle Answer Back channel number confirmation tone 5 Hang up Held party is transferred to the Answer Back channel and hears ringback tone or music while waiting To retr...

Page 28: ...ang up Held call sends 3 burst priority 2 Pick up the handset You are connected to the held call Flash Call Waiting To answer a call waiting tone 1 Complete the present call and hang up Receive ringing from the waiting call 1 internal 2 outside 3 priority 2 Pick up the handset and answer To answer a call waiting tone putting your present call on hold 1 Press recall dial tone Present call is put on...

Page 29: ...e original party Flash Flash Flash Flash Leave Word Calling To leave a message after dialing an extension when your call is not answered you hear coverage or busy tone or you have been put on hold 1 Press recall dial tone 2 Dial the Leave Word Calling code __________ confirmation tone Message light goes on at the called telephone Note If reorder tone is heard the message is not stored try again To...

Page 30: ...lling To place a priority call 1 Dial the Priority Calling code________ dialtone 2 Dial the extension Send All Calls To send all incoming calls except priority calls immediately to coverage 1 Dial the Send All Calls code ________ confirmation tone 2 Hang up Note You may hear a ring ping tone from your telephone as each call is sent to coverage To cancel Send All Calls 1 Dial the Send All Calls Can...

Page 31: ...all is to be transferred to ringback tone 3 Remain on the line and announce the call if the number dialed is busy or not answered press twice to return to the held call Note Only calls from another extension can be sent to an outside number you cannot transfer a call from an outside number to another outside number 4 Hang up Transfer is completed Flash Flash ...

Page 32: ...call call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your telephone you hear two rising tones coverage ton...

Page 33: ...ritten in the appropriate blanks in this guide See your system manager for a list of feature access codes for features assigned to your telephone Then write the codes in this guide There s no dial tone 1 Check with your system manager to be sure your telephone is administered correctly 2 Make sure the handset and line cords at your telephone are securely connected at both ends 3 Find a working tel...

Page 34: ...res may work a little differently than noted in this guide The following list explains the slight differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager Feature System 75 Version Changes in Feature Operation Abbreviated Dialing If you are using Version 1 If you are using Version 1 or 2 You can store up ...

Page 35: ... Server ECS The switch to which you may be connected Your telephone may be connected to The DEFINITY Communications System Generic 1 Generic 2 or Generic 3 or System 75 or System 85 instead The DEFINITY ECS as well as the DEFINITY Communications System and System 75 and System 85 are communications systems which transmit and receive voice and data signals for all communications equipment in your n...

Page 36: ...een programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a feature or trunk code Once programmed a number can be accessed by first dialing the list then the list item digit s under which it is stored switch The device that makes connections for all voice and data calls for a network and which co...

Page 37: ...n your switch and the public network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of one two or three digits which you dial to access a trunk group to place an outside call ...

Page 38: ...30 ...

Page 39: ...de ABBREVIATED DIALING List 1 List 2 List 3 Program AUTOMATIC CALLBACK Cancel CALL FORWARDING Cancel Feature Code CALL PARK Answer Back CALL PICKUP LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEATURE ACCESS CODES ...

Page 40: ... Attendant AUDIX Trunk Codes Description Code You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system manager On DEFINITY G3V4 and later switches you can have up to 100 entries In this case photocopy this form for as many Personal List entries as you need to record ...

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