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Avaya 3600 Series, Installation Instructions Manual

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Avaya 3600 Series Installation Instructions Manual Download Page 52

3600 Series Phone Installation

Page 52

15-601082 Issue 06a (21 February 2014)

IP Office

·

Updating Code... 
The wireless phone is downloading new software into memory. The number icons at the bottom of the display
indicate which file number is currently being downloaded. Action: None. When the progress bar fills the display
line, the update operation is complete on that file.

·

Updating Options 
This messages appears the first time the handset is powered on and following restoring it to default settings.

·

Waiting... 
The wireless phone has attempted some operation several times and failed. Action: None. The wireless phone is
waiting for a specific period of time before attempting that operation again.

·

Wrong Code Type 
Internal consistency check failure. Action: Check that the license type is set to 09 (3616, 3620 and 3626 phones)
or 33 (3641 and 3645 phones).

·

Wrong Set Type 
The set type administered on IP Office disagrees with the set type for the wireless phone.  

·

(No message shown) 
There is no voice path. Action: Verify that the audio codec is set correctly (either G.729a or G.711).

·

(No message shown) 
Messages are left at the principal station but the MSG icon is not lit on the wireless phone. Action: Verify that
"Message Lamp Ext", on the station form for the wireless phone, is set to the extension of the principal station.

Summary of Contents for 3600 Series

Page 1: ...15 601082 Issue 06a 21 February 2014 3600 Series Phone Installation IP Office ...

Page 2: ...AYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEG...

Page 3: ...of a vAppliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer...

Page 4: ...upport website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support ...

Page 5: ...rver Installation 30 3 4 AVPP Installation 31 3 4 1 Initial AVPP Configuration 32 3 4 2 IP Office AVPP Setup 33 3 4 3 AVPP Maintenance 34 3 5 Phone Installation 35 3 5 1 IP Office Auto Registration 36 3 5 2 Phone Registration 40 3 5 3 Testing a Wireless Phone 41 3 6 Site Certification Maintenance and Administration 4 45 4 1 Upgrading Wireless Phones 46 4 2 IP Office Button Programming 47 4 3 Wirel...

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Page 7: ...3600 Series Phone Installation Page 7 15 601082 Issue 06a 21 February 2014 IP Office 3600 Overview Chapter 1 ...

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Page 9: ...riority Processor AVPP This type of installation must be used for sites including any 3616 3620 or 3626 telephones In this installation information from the 3600 Series phones is routed to IP Office via an Avaya Voice Priority Processor AVPP The AVPP provides a Quality of Service QoS mechanism that gives preference to voice packets on the wireless medium Installation with WMM or CCXv4 Access Point...

Page 10: ...d industry standard QoS mechanisms This option is only supported for 3641 and 3645 handsets 1 2 Security The following security methods are supported by the handsets WEP The handset supports Wired Equivalent Privacy WEP with both 40 bit and 128 bit encryption Cisco Fast Secure Roaming Cisco FSR Cisco s Fast Secure Roaming FSR mechanism uses a combination of standards based and proprietary security...

Page 11: ... IP Office The IP Office control unit must provide voice compression VCM channels The number of available channels at any time may restrict the number of calls between 3600 Series phones and other non IP phones and lines The method by which voice compression channels are provided depends on the type of IP Office control unit and the IP Office software release Ethernet Switch Connects the multiple ...

Page 12: ...installations where WMM or CCXv4 are used The 3616 supports the following features Lightweight innovative design Simple to use 802 11b standard compatible Radio Frequency 2 4000 2 835 GHz SMI Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Transmit Power 100mw peak 10mW average Wired Equivalent Priv...

Page 13: ...is a WiFi 802 11b telephone that runs using H 323 This type of phone is only supported in installations that use an AVPP for QoS control It in not supported in installations where WMM or CCXv4 are used The 3620 supports all of the features of 3616 with the following differences Designed for health care environments Waterproof durable design Display Backlight Manufacturer s Liquid damage warranty ...

Page 14: ...lations that use an AVPP for QoS control It in not supported in installations where WMM or CCXv4 are used The 3626 supports all of the features of 3616 with the following differences Designed for industrial environments Ruggedized durable design Push to talk walkie talkie feature for broadcast communications between employees Note 3626 supports both R1 0 and R2 0 firmware on the set itself However...

Page 15: ...trol The 3641 supports the following features Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators...

Page 16: ...nnovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with opt...

Page 17: ...unted using a rack mount kit sold separately Initially AVPP configuration requires a serial port connection However once basic administration has been performed further configuration can be done via Telnet access across the LAN In a system comprised of multiple AVPP s using an IP protocol a master AVPP must be identified The master AVPP server must have a static IP address The wireless phones and ...

Page 18: ... when there is a network connection ACT Activity Lit if there is system activity COL Collision Lit if there are network collisions NETWORK Connects to wired Ethernet LAN The AVPP auto negotiates to the type of port on the Ethernet switch and supports 10Base T 100Base T full duplex and half duplex port types ERROR LED Lit when the system has detected an error STATUS LED s Indicate system error mess...

Page 19: ...the use of shielded cables for all external signal connections in order to maintain FCC Part 15 emissions requirements Avaya Voice Priority Processor AVPP The AVPP 10 20 and 100 have been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipm...

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Page 21: ...3600 Series Phone Installation Page 21 15 601082 Issue 06a 21 February 2014 IP Office Performing Site Surveys Chapter 2 ...

Page 22: ...y a thorough site survey In Range Out of Range Service will be disrupted if a user moves outside the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves out of range the wireless phone will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity o...

Page 23: ...gative dBm and lower numbers represent stronger signals At least one access point s reading should be stronger than 70 dBm in all areas Note any areas that have inadequate dBm readings Coverage issues are best resolved by adding and or relocating access points b Detect Overlaps and Conflicts Press FCN to display Chnl on the base of the display The phone shows the channel each access point is using...

Page 24: ...re three access points configured with an SSID that matches that of the phone For example the first has a signal strength of 28dBm is configured on channel 2 with a beacon interval of 100ms a b 7 b c 8 2 8 0 2 1 0 0 2 a e 5 7 8 4 8 0 6 2 0 0 2 a e 5 9 6 5 6 1 1 1 0 0 Any Detl 8 When Any SSID mode is selected the summary display contains the first six characters of the access points SSID instead of...

Page 25: ...3600 Series Phone Installation Page 25 15 601082 Issue 06a 21 February 2014 IP Office Installation Chapter 3 ...

Page 26: ...ry 2014 IP Office 3 Installation This section covers an installation where an optional AVPP is included in order to perform quality of service control for the 3600 Series phones This is the installation that must be used if the site includes any 3616 3620 or 3626 phones ...

Page 27: ...s not supported for 3600 Series phone and AVPP installation 3 AVPP Software For 3641 3645 phones the minimum AVPP software level is 17x 028 Note that if deploying 3641 3645 phones to an existing AVPP network it is still be necessary to download and update the AVPP software See https support avaya com downloads download details action contentId C2009101217368884076 productId P0258 4 3600 Series Pho...

Page 28: ...ns scope for the H 323 IP phones Materials Required TFTP Server Software Server PC With fixed IP address and meeting specification of chosen TFTP software Tools Required Access to an additional network PC from which TFTP server operation can be tested Information Required IP Address of the TFTP server PC Process 1 Download and install on a suitable server PC the selected TFTP server software This ...

Page 29: ...ions On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it to be set through Option 6 with multiple addresses separated by a comma and no spaces At least one address must be a dot decimal IP address 15 Domain Name On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it to be set through Option 15 Th...

Page 30: ...r browse to http www polycom com usa en support support html For 3641 3645 phones the minimum AVPP software level is 17x 028 Note that if deploying 3641 3645 phones to an existing AVPP network it is still be necessary to download and update the AVPP software Tools Required 1 Drills and Screwdrivers Tools for mounted using the materials listed above 2 DB 9 Female null modem serial cable Required fo...

Page 31: ... login admin and default password admin These are case sensitive The NetLink SVP II System menu is displayed 5 Use the cursor keys to select Network Configuration and press Enter 6 Select IP Address and press Enter Enter the static IP address for the AVPP unit 7 Select Subnet Mask and press Enter Enter the subnet mask that matches the static IP address 8 Select Default Gateway and press Enter Ente...

Page 32: ...match the static IP address of the AVPP unit If the IP Office is being used for DHCP support of the 3600 Series phones set the TFTP Server IP Address to match the IP address of the TFTP server from which the 3600 Series handsets should get their software If otherwise the location of the TFTP server for the 3600 Series phones should be set through the DHCP server or through the configuration of the...

Page 33: ...ne that is not active in a call will immediately be forced to check out and check in again Any wireless phone in a call will immediately switch to the AVPP that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between access points When the call is ended the wireless phone will be forced to checkout and checkin again Removi...

Page 34: ...DHCP Server if being used The DHCP server if being used is running and has the necessary scopes configured to provide the same information as listed for static IP address configuration listed below Tools Required 1 PC with IP Office Manager Information Required 1 TFTP Server IP Address 2 AVPP IP Address 3 Wireless Network The wireless access points are operational and that a thorough site survey h...

Page 35: ... The auto create options should only be enabled during installation Following installation of any phones you must ensure that the auto create settings are disabled Checking the IP Office IP Phone Auto Create Settings 1 Start IP Office Manager and receive the configuration from the IP Office control unit 2 Click on System 3 Select the LAN1 tab 4 Select the VoIP sub tab 5 To allow 3600 series phones...

Page 36: ... IP Default Gateway and Subnet Mask information as required c Set the Call Server IP to the LAN address of the IP Office d Set the Call Server Port to 1719 e Set the AVPP IP address 3 Select ESSID If you are accepting broadcast SSID s at your access points the handset will automatically learn the ESSID information when powering on If there are multiple wireless networks in range it will be necessa...

Page 37: ...tom and then Security Enter the security settings that match those configured for the access points b Select QoS and then Wi Fi Standard Check that the QoS settings match those set for the access points The defaults are 46 for Voice and Control 0 for Other For installations using CCXv4 a Select CCX Select WPA2 Enterprise Enter the security settings that match those configured for the access points...

Page 38: ... the update process the handset will re boot with the new firmware 9 The phone will ask for the extension and password Enter the values required for the user on the IP Office Once these have been entered the phone will register with IP Office Note The password requested matches the IP Office user Login Code ...

Page 39: ...up and correct an error Enter the required extension or if is pressed the wireless phone will retain the current extension it last used After a new extension is entered press to continue Password OK A new password can be entered at this time or if is pressed the wireless phone will continue with its current password After a new password is entered press to continue Extension Error Shown if the IP ...

Page 40: ...n Start Call The extension number should be replaced by information from the IP Office unit and you should hear a dial tone Place a call and listen to the audio quality To end the call press Power Off End Call 3 Place a call to the wireless phone and verify ring answer clear transmit and clear receive audio 4 Press Power On Start Call 5 Press Power Off End Call Any line indicators should turn off ...

Page 41: ...ery installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya engineer The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access p...

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Page 43: ...3600 Series Phone Installation Page 43 15 601082 Issue 06a 21 February 2014 IP Office Maintenance and Administration Chapter 4 ...

Page 44: ... Phones The wireless phones use proprietary software programs The software versions that are running on the wireless phones can be displayed during power on by holding down Power On Start Call button For 3600 Series phones the location of the TFTP server is allocated by the DHCP server or if statically addresses set through the phone s Admin menu AVPP The AVPP uses proprietary software programs Th...

Page 45: ...ory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the wireless phone displays the extension number and is ready to use Download Failure or Recovery Messages The list below shows the ...

Page 46: ...h the first 4 programmable buttons To access the next set of 4 programmable buttons press LINE again Programming Buttons By default every user added to the IP Office system has their first three programmable buttons set as Call Appearance buttons It is recommend that these are not changed Note that changes to button programming settings only take effect after the wireless phone is powered off and ...

Page 47: ... contact Technical Support and repeat the error Bad Code Type xx The phones current loaded software does not match the selected license type Action Download the correct phone software and restart the phone Bad Config Some needed configuration parameter has not been set Action Check all required wireless phone configuration parameters for valid settings Bad SSID The wireless phone is configured for...

Page 48: ...WER OFF The wireless phone is in a critical section of the software update Action None Do not remove the battery or attempt to power off the phone while this is displayed Doing so may require the phone to be returned to Avaya to be recovered Duplicate IP The wireless phone has detected another device with its same IP address Action If using DHCP check that the DHCP server is properly configured to...

Page 49: ... IP The wireless phone is configured for static IP as opposed to use DHCP and no valid AVPP address has been entered Action Enter a valid AVPP IP address in the configuration setting or change to use DHCP No AVPP Response The AVPP is not responding to requests from the wireless phone Action This may be caused by bad radio reception or a problem with AVPP The wireless phone will keep trying to fix ...

Page 50: ...re also shown Action Check that the phone and the access point SSID and security settings match No Reg Domain Regulatory Domain not set Action Configure the Regulatory Domain of the wireless phone No SSID Attempting to run site survey mode without an SSID set Action Restart the phone and statically configure the SSID through the Admin options No SVP IP The phone is configured for static IP and no ...

Page 51: ...Action If this condition persists contact the system administrator System Locked with Busy Tone AVPP is locked Action Try calling again later TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violat...

Page 52: ...n several times and failed Action None The wireless phone is waiting for a specific period of time before attempting that operation again Wrong Code Type Internal consistency check failure Action Check that the license type is set to 09 3616 3620 and 3626 phones or 33 3641 and 3645 phones Wrong Set Type The set type administered on IP Office disagrees with the set type for the wireless phone No me...

Page 53: ...er hearing two beeps release the Start Call button then release the End Call button 3 If an administration password has been set it must be entered to display the Admin menu If no password is set the Admin menu is displayed 4 To scroll through the menu options press Up Down and Select 5 To change the selected option press OK or press Up to return to the previous menu level 3641 and 3645 Phones 1 W...

Page 54: ... Allow PTT Disallow PTT Admin Password Network Config IP Address Use DHCP Static IP Phone IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP Call Server IP Call Server Port AVPP IP OAI Server IP ESS ID Learn Once Learn Always Static Entry Security None WEP Authentication Open System Shared Key WEP On Off Off On Key Information Default Key Key Length 40bit 128bit Key 1 Key 2 Key 3 Key 4...

Page 55: ...vings DST No Adjust DST Auto USA DST Auto AUS DST Auto EURO Protected Speed dial Enter number Password Disable Enable Change Password Speakerphone Disable Enable Clear Extension IP Office Disable Enable Auto Ext Disable Enable Call Log Dial Disable Enable Dial Plan Rules Disable Enable Dial Plan Country Code Internal Ext Len Intl Access Code LD Access Code Natl Num Len Outside Lin Acc OAI Disable ...

Page 56: ...Other 0 Wi Fi Standard DSCP Tags Voice 46 Control 46 Other 0 Admission Control Mandatory Optional CCX WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM OKC Username Password Delete Cert PAC QoS DSCP tags Voice 46 Control 46 Other 0 Reg Domain 01 802 11a 5 150 5 250 5 250 5 350 DFS 5 470 5 650 DFS 5 470 5 725 DFS 5 725 5 825 5 725 5 850 802 11b Transmit Power 5mW 7dB 10mW 10dB 20mW 13d...

Page 57: ...peration The wireless phone can change subnets if DHCP is enabled and the wireless phone is powered off then back on when within range of access points on the new subnet Call Server IP and Call Server Port This is the IP address of the H323 gatekeeper which in this case is the IP Office unit The port to use is 1719 If DHCP is being used the phone will first check option 43 then option 176 and if o...

Page 58: ...by the wireless phone until the ESSID option is re selected Learn Always The Learn Always option allows the wireless phone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the wireless phone will be used at more than one site Static Entry If your access points do not accept broadcast ESSID or if there are overlapping wire...

Page 59: ...o the next digit and the left arrow key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK Pre Sh...

Page 60: ...r PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 To display the AVPP login screen press Enter 4 Enter the default login admin and default password admin These are case sensitive The NetLink SVP II System menu is displayed Connecting via Telnet Telnet c...

Page 61: ...Enter is pressed System Status Menu for viewing error messages status of operation and software code version You can check the version currently installed on AVPP through the System Status menu see Software Versions SVP II Configuration Allows you to set the mode and reset the system QoS Configuration This sub menu of the SVP II Configuration menu is used to alter the QoS settings applied to diffe...

Page 62: ...each brand and type 802 11 Rate Select 1MB 2MB to limit the transmission rate between the wireless phones and access points To allow the wireless phone to determine its rate up to 11Mb s select Automatic SVP II Master The master AVPP must be identified in an IP system Select one of the following identification options To statically configure the IP address of the master AVPP in each of the AVPP s ...

Page 63: ...r maintenance The default entry is N No To prevent any new calls from starting set as Y Yes To restore normal operation return to N Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting This option is automatically set by the system and cannot ...

Page 64: ...hanism for setting relative priorities In the IP header packets are tagged with a DSCP field for type of service Traffic Class Administration Tags set the priority for Telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call WT Standby In call traffic requires voice quality and may be set to a higher prior...

Page 65: ...inistrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP WINS servers These settings are used for Windows Name Services Consult your system administrator for the correct settings These can also b...

Page 66: ...similar to the following is displayed Caution Remember to keep the password safe as it cannot be reset remotely 1 From the main menu scroll to Change Password and press Enter 2 Enter the information The password parameters are More than four characters First character must be a letter other characters may be numbers and letters No dashes spaces or punctuation marks alphanumeric only 3 Select Set P...

Page 67: ...screen similar to the following is displayed 2 The screen displays Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the AVPP is connected Software Versions Lists the software version for the Avaya component Gatekeeper Database Not used 3 Options on the System Status menu provide a window into the real time operation o...

Page 68: ...e screen displays active alarms on the AVPP The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP...

Page 69: ...rnet statistics concerning the received packets during System Uptime bytes bytes received packets packets received errors sum of all receive errors long packet short packet CRC overrun alignment drop packets dropped due to insufficient memory fifo overrun occurred during reception alignment nonoctet aligned packets number of bits NOT divisible by eight multicast packets received with a broadcast o...

Page 70: ...ce SVP II Telephone in Use Wireless phone in standby or in a call SVP II Telephone in Calls Wireless phone in a call SVP II ARP Audio Delay ARP audio packets whose transmission was momentarily delayed SVP II ARP Audio Lost ARP audio packets dropped due to insufficient memory resources ...

Page 71: ...you are running the most recent version and will assist Avaya engineering and or customer support in troubleshooting software problems 1 From the AVPP main menu select System Status 2 Select Software Version A screen similar to the following is displayed Note that the software versions on your system will be different from the versions displayed in the above sample screen Name Major Version Number...

Page 72: ......

Page 73: ...3600 Series Phone Installation Page 73 15 601082 Issue 06a 21 February 2014 IP Office Document History Chapter 5 ...

Page 74: ... Phone Installation Page 74 15 601082 Issue 06a 21 February 2014 IP Office 5 Document History Date Issue Changes 21st February 2014 06a Update to clarify support for installation methods without requiring an AVPP ...

Page 75: ...P Address 57 IP Office Auto Registration 35 IP Office AVPP Setup 32 IP Office Button Programming 46 N NetLink SVP II System Menu 61 Network Configuration 65 Network Status 69 O Overview AVPP 17 P Phone Registration 36 Q QoS Configuration 64 R Required Software 27 Ruggedized Wireless Phone 14 S Security 59 Software Maintenance 44 Software Versions 71 Survey 22 SVPP II Configuration 62 System Overvi...

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Page 77: ...3600 Series Phone Installation Page 77 15 601082 Issue 06a 21 February 2014 IP Office ...

Page 78: ...the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya an...

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