Avaya 3524gt, Troubleshooting Manual, Page: 44 / 88

Ensuring power cord is installed
Confirm the power cord is properly installed for the device. All power cords are to be firmly
seated.
Observing error report on console
Check the message that is sent to the console after a failure.
1. View the console information and note the details for the RMA.
2. Note the LED status for information:
• Status LED blinking amber: Power On Self Test (POST) failure
• Power LED blinking: corrupt flash
Reloading agent code
Reload the agent code on the Ethernet Routing Switch 3500 Series device to eliminate
corrupted or damaged code that causes a partial boot of the device.
Caution:
Ensure you have adequate backup of your configuration prior to reloading software.
Know the current version of your software before reloading it. Loading incorrect software
versions may cause further complications.
1. Use the show sys-info command to view the software version.
2. See Avaya Ethernet Routing Switch 3500 Series Release 5.0 Release Notes
(NN47203-400) for information about software installation.
Returning unit for repair
Return unit to Avaya for repair.
Contact Avaya for return instructions and RMA information.
Troubleshooting hardware
44 Troubleshooting March 2013
Comments? infodev@avaya.com