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Avaya 1120E, User Manual

The Avaya 1120E is a feature-rich communication device designed for smooth business operations. Empower yourself with the detailed instructions provided in the user manual, available for free download at manualshive.com. This comprehensive manual ensures seamless usage of the Avaya 1120E, maximizing productivity and convenience in your workplace.

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Additional phone features

163

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending 
Avaya Communication Server 1000 Release 4.5 features to one or more 
remotely located branch offices using the Branch Office feature. A branch 
office is a remote location in the network where IP Deskphones, PSTN 
access, and TDM IP Deskphones are located. Contact your system 
administrator to see if these functions are available for your use.

The Media Gateway 1000B (MG 1000B) IP Deskphone can operate in 
Normal or Local Mode.

Normal Mode

The IP Deskphone registers with the Main Office and receives IP 
Deskphone services from the Main Office. At any time during Normal 
Mode, you can check Local Mode functionality (make and receive calls) 
by enabling Local Mode and returning to Normal Mode. After testing, you 

Permission Denied 
(6)

Incorrect User ID 
entered.

Enter correct User ID.

Incorrect Station 
Control Password 
entered.

Select Retry, and try 
again with the correct 
Station Control 
Password.

Server Unreachable 
(1)

Network problem.

Notify system 
administrator if the 
problem persists.

Server Unreachable 
(2)

Network problem.

Notify system 
administrator if the 
problem persists.

VOUD configured on 
TN

Remote IP 
Deskphone does not 
have VOUA Class of 
Service. 

Notify system 
administrator.

Table 10: Troubleshooting Virtual Office (Part 3 of 3)

Displayed Message

Probable Cause

Actions

Summary of Contents for 1120E

Page 1: ...Avaya 1120E IP Deskphone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 06 01 Part Code NN43112 103 Date October 2010 ...

Page 2: ...G OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Document...

Page 3: ...tion Server 1000 Release 7 0 October 2009 Standard 04 01 Because of the similarity between Communication Server 1000 Release 6 0 for UNIStim 4 0 features and Release 5 5 features UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 June 2009 Standard 03 03 This document is up issued to support Communications Server 1000 Release 6 0 June 2009 Standard 03 02 This document is up issued ...

Page 4: ...p issued to support Communications Server 1000 Release 5 5 for UNIStim 3 0 May 2007 Standard 01 01 This document is up issued to support CS 1000 Release 5 0 This document reflects the new document number June 2006 Standard 2 00 This document is up issued to support Communication Server 1000 Release 4 5 software Added support for new security features January 2006 Standard 1 00 This document is iss...

Page 5: ... SCPW 23 Entering and editing text 26 Entering text using the dialpad 26 Editing text using the soft keys 27 Entering text using the USB keyboard 28 Connecting the components 29 Before you begin 30 Connecting the components of the phone 30 Replacing your narrowband handset with a wideband handset 35 Replacing your narrowband headset with a wideband headset 35 Virtual Private Network 37 Before you ...

Page 6: ...ing or disabling Call Timer 71 Enabling OnHook Default Path 72 Changing feature key labels 72 Configuring the name display format 74 Configuring Live Dialpad 75 Configuring Caller ID display order 76 Configuring Normal mode indication 77 Configuring Local Menu options 78 1 Preferences submenu 80 Changing 1 Display Settings 80 Changing 2 Language 82 Changing 3 Headsets 83 2 Local Diagnostics submen...

Page 7: ...te Directory 94 Making a call using the Personal Directory 95 Making a call using the Callers List 96 Making a call using the Redial List 97 Viewing the date and time of a call 97 Using Predial 98 Using AutoDial 99 Using Ring Again 101 Using Last Number Redial 102 Using Speed Call 103 Using System Speed Call 104 Using HotLine 104 Using intercom calling 105 Answering a call 106 While on an active c...

Page 8: ...your desk 119 Using Call Forward 119 Using Internal Call Forward 120 Using Remote Call Forward 121 Securing your IP Deskphone 123 Talking with more than one person 125 Using the Call Join feature 125 Setting up a conference call 126 Using Conferee Selectable Display 127 Using Group Call 128 Working without interruption 131 Activating Make Set Busy 131 Call Deflect 131 Using Record On Demand key 13...

Page 9: ... 147 Using the Callers List 150 Using the Redial List 152 Using Virtual Office 154 Logging in to Virtual Office 155 Using Virtual Office on your Remote IP Deskphone 157 Using Virtual Office on your Office IP Deskphone 159 Logging out of Virtual Office 160 Automatic log out from Virtual Office 160 Emergency calls on your Remote IP Deskphone 160 Troubleshooting Virtual Office 161 Using Media Gateway...

Page 10: ...177 Legend 178 Services and Telephone Options menus 178 Regulatory and safety information 181 Other 183 DenAn regulatory notice for Japan 184 Third party terms 185 Third Party Terms for UNIStim sw releases 4 1 thru 5 0 Jan 2010 Nov 2010 185 GNU 186 OpenSSL 193 Zlib 196 Curl 197 Libpng 198 Kern_random 200 ConvertUTF 201 Wchar functions 202 Libjpeg 203 Terms you should know 205 Index 211 ...

Page 11: ...ls appear beside the keys and context sensitive soft key labels appear directly above the keys Figure 1 shows the key labels Figure 1 Self labeled feature keys and context sensitive soft keys Basic features Your Avaya 1120E IP Deskphone supports the following features four self labeled line programmable feature keys with labels and indicators four context sensitive soft keys For information about ...

Page 12: ...set and headset volume six specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy six call processing fixed keys Mute Handsfree Goodbye Expand Headset Hold gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard mouse or wireless headset Note Powered downstream 1 1 compliant USB hubs are s...

Page 13: ...pports wideband audio when the deskphone is equipped with a wide band capable headset You must supply your own wideband capable headset Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones For information about using the Expansion Module see the Avaya 1100 Series IP Deskphones User Guide NN43130 101 Figure 2 shows the Avaya 1120E IP Deskphone Figure 2 Avaya 1120E IP Deskp...

Page 14: ...based on the active feature When a triangle appears before a soft key label the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The keys on either side of the LCD display area are self labeled line programmable feature keys with labels on the LCD These keys also function as line DN keys A steady LCD light beside a line DN key indicates that...

Page 15: ...y without transmitting your voice Press the Mute key again to return to two way conversation Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key The Mute key applies to handsfree handset and headset micr...

Page 16: ...he field below the current selection or the Left key to select the one above Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand key to access external server a...

Page 17: ...hen you go off hook When your Avaya 1120E IP Deskphone firmware is being updated the blue Feature Status Lamp flashes To find out if additional features are supported contact your administrator Press the Copy Key to copy entries to your Personal Directory from other lists such as the Caller List Redial List and Corporate Directory Press the Quit Stop key to exit an active menu or dialog Pressing t...

Page 18: ... IP Deskphone 18 Press the Message Inbox key to access your voice mailbox Note This function is not available on all phones consult your administrator Press the Directory key to access directory services Msg Inbox Directory ...

Page 19: ...the following items Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad Caller ID display order Normal mode indication Services ...

Page 20: ...ual Office is configured continued Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu Your system administrator can establish a pa...

Page 21: ... entered digits date and time information and phone information Because the Avaya 1120E IP Deskphone only has a single line information display area you are prompted to scroll through any additional lines of information For example during an incoming call only the Directory Number DN appears if the caller name is greater than 10 characters Press the flashing arrow to display the caller name The lo...

Page 22: ...o configure these features and codes on your IP Deskphone Audio and text message broadcast The Avaya 1120 IP Deskphone can display special messages in the display area of your telephone and can play special audio messages through the speaker Your administrator broadcasts these messages which can be used to inform you of events like company news and weather bulletins The message can be preceded by ...

Page 23: ...lling Your Avaya 1120E IP Deskphone supports secure communication using SRTP media encryption If the feature is enabled a security icon q is displayed on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use Managing your Station Control Password SCPW Your Station Control Password SCPW enables the fo...

Page 24: ... Press the Enter key 4 Use the dialpad to enter your password at the prompt 5 Press the Up Down navigation keys to scroll and highlight New Password 6 Press the Enter key 7 Use the dialpad to enter the new password 8 Press the Enter key to accept the new password If you are locked out of your Avaya 1120E IP Deskphone or if you forget your SCPW contact your system administrator ...

Page 25: ...nd highlight Change Protection Mode 3 Use the dialpad to enter your password if Password Protection is enabled 4 Press the Enter soft key 5 Press the Up Down navigation keys to highlight one of the following Enable Password Protection Disable Password Protection 6 Choose one of the following soft keys Yes to accept the selection No to return to the Directory menu 7 Press the Done soft key Enter or...

Page 26: ...tering text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to use the letter A press the number 2 key once If you want the letter C press the number 2 key three times Note No letters are associated with the number 1 or the 0 keys Table 2 Application text entry For Use Call Server related ...

Page 27: ...m 4 If the character you want is not visible press the More soft key to access the next layer of soft keys 5 To add non alphanumeric symbols press the Symbol soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choose soft key to select a symbol 6 Press the Next soft key to submit your...

Page 28: ...s f1 f2 f3 f4 f5 f6 f7 and f8 to control the phone Table 4 shows the function keys and their associated action during phone calls Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application Table 4 USB keyboard function keys during phone calls Function key Action f1 Go to Handsfree mode f2 Go to Headset mode f3 Pla...

Page 29: ...skphone Figure 4 Avaya 1120E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the phone ...

Page 30: ... system administrator to ensure that you plug your phone into a 10 100 1000BaseT Ethernet jack CAUTION Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located just under the Handsfree key as indicated in Figure 5 on page 31 to rel...

Page 31: ...Connecting the components 31 Figure 5 Release the Avaya 1120E IP Deskphone from the stand Use the following steps to connect the components of your phone ...

Page 32: ...ower supply to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Note 1 The Avaya 1120E IP Deskphone supports both AC power and Power over LAN options including IEEE 802 3af Power Classification 3 To use Power over Ethernet where power is delivered over the CAT5e cable the LAN must support Power over WAR...

Page 33: ... RJ 9 headset jack on the back of the phone marked with the symbol and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel 5 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol and thread the network cable through the channel ...

Page 34: ...gure 5 on page 31 Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they pr...

Page 35: ...e to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Replacing your narrowband handset with a wideband handset In order to take advantage of wideband audio you must replace the handset supplied with the deskphone with a wideband handset 1 Obtain a wideband handset 2 Unplug the handset supplied with the deskphone leaving the handset co...

Page 36: ... components 36 In order to use your headset you must configure your deskphone to recognize the headset For information on how to configure your deskphone to use the wideband headset see Changing 3 Headsets on page 83 ...

Page 37: ...e necessary steps Note The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC If the language is not supported by the wizard the default wizard language is English Your system administrator provides you with all the necessary files you require to configure your IP Deskphone for VPN and helps you to resolve any errors that occur during configuration Be...

Page 38: ...e Avaya Phone VPN Configuration Wizard jar file creates a log txt file during execution This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard jar The log txt file is located in the same directory as Avaya Phone VPN Configuration Wizard jar Connecting your IP Deskphone Before you connect your IP Deskphone to your PC ensure that components of you...

Page 39: ...Virtual Private Network 39 Figure 8 IP Deskphone connected to the modem Figure 9 IP Deskphone connected to the router ...

Page 40: ...ipment allows you to isolate devices from each other If you are unsure it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard See Figure 8 QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service QoS on outbound traffic ...

Page 41: ...need to upgrade the software on the IP Deskphone prior to configuring the VPN feature To install and configure VPN 1 Follow the instructions provided by your system administrator to obtain the required files 2 Power down the IP Deskphone 3 Run the Avaya Phone VPN Configuration Wizard jar file The Welcome language selection window of the Wizard appears as shown in Figure 11 Figure 11 Welcome langua...

Page 42: ...ng languages are supported Arabic Chinese simplified Chinese traditional Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Katakana Japanese Kanji Korean Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish 5 Click Next ...

Page 43: ...igure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly Note Connect the IP Deskphone LAN Ethernet port marked with the symbol on the back of the phone to your network equipment only Connect only 1 PC if applicable to the PC Ethernet port marked with the symbol on the back of the phone Note Optional Click More to read a description of VPN 8 C...

Page 44: ...ate Data Files window 9 Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files 10 Click Next The Prepare Phone for Configuration window appears as shown in Figure 14 ...

Page 45: ...low the steps below 12 After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen quickly press the following keys in order 13 Verify that the IP Deskphone displays Listening Mode Note The IP Deskphone can take up to 60 seconds for Listening Mode to appear in the display area If the IP Deskphone displays Listening Mode click Yes and go to Step 15 OR If the IP Desk...

Page 46: ... you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen quickly press the following keys in order Note The IP Deskphone can take up to 60 seconds for Listening Mode to appear in the display area b If the IP Deskphone displays Listening Mode click Yes and go to Step 15 OR If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software u...

Page 47: ...ision or TFTP IP in the Network Configuration menu and then write down the existing address of the provisioning server so you can revert to it after you complete this procedure Note If a password prompt dialog box appears press Cancel Wait until your IP Deskphone display completes the Starting DHCP screen then perform Step c For information about entering and editing text in the Local menu see Con...

Page 48: ...hone for Configuration Alternate Provisioning Server window e Press the Auto soft key on the IP Deskphone Navigate to 12 Provisioning Server Clear the Provisioning Server check box f Press the Config soft key on the IP Deskphone Navigate to the Provision item Note If you can locate the provisioning server address write it down and click Yes Observe the Provision or TFTP IP address as shown in Figu...

Page 49: ... the Provisioning Server address contact your network administrator to obtain the IP address and follow the administrator instructions Click No to return to the Prepare Phone for Configuration window shown in Figure 16 g To reset the IP Deskphone and begin the software update press the Apply Reset key on the IP Deskphone The progress bar displays the percent complete of the software transfer h Res...

Page 50: ...h is finished If the search is successful Listening Mode Connected appears in the IP Deskphone display area If the search is not successful do the following Ensure that the IP Deskphone continues to display Listening Mode Listening during the Autodiscovery process If your IP Deskphone does display this message power down the IP Deskphone and repeat the steps starting with Figure 19 Ensure that UDP...

Page 51: ...Private Network 51 Figure 19 Autodiscover Phone window 16 Click Next If more than one connected IP Deskphone was discovered the Autodiscover Phone More than one phone was discovered window appears See Figure 20 ...

Page 52: ...r which you are configuring the VPN The MAC address is printed on a label located on the back of the IP Deskphone b Select the IP Deskphone to configure from the drop down list c Click Next 17 When the Configure phone window appears as shown in Figure 21 click Configure phone to initiate the provisioning session that configures the IP Deskphone ...

Page 53: ...indow The progress bar displays the percent complete of the provisioning file transfer Configuring phone is displayed during the file transfer 18 When Phone configuration complete is displayed click Next The Confirmation Finish window appears See Figure 22 ...

Page 54: ...configured Note You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system This information is provided by your system administrator The following list provides character key mappings Key Generates 0 0 1 _ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 ...

Page 55: ...isten for a dial tone If the IP Deskphone is not configured successfully ensure that the basic requirements are met repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator For more information about basic requirements see Before you begin on page 37 6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 Key Generates ...

Page 56: ...anch Office menus are listed when an Avaya 1120E IP Deskphone Class of Service is configured for Virtual Office and Branch Office For more information see page 154 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all Avaya 1120E IP Deskphones Consult your system administrator Figure 23 Telephone Options menu Note When an option has a sublist an ellipsis a...

Page 57: ...g telephone information on page 63 Diagnostics on page 64 Configuring call log options on page 65 Choosing a ring type on page 70 Enabling or disabling Call Timer on page 71 Enabling OnHook Default Path on page 72 Changing feature key labels on page 72 Configuring the name display format on page 74 Configuring Live Dialpad on page 75 Configuring Caller ID display order on page 76 Configuring Norma...

Page 58: ...ght an option for example Language 5 Press the Enter key The display provides information required to adjust your selection 6 Choose one of the following Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations or Select Cancel ...

Page 59: ... of the following Ringer Handset listen Handsfree listen Headset listen Buzzer 2 Press the Enter key or 3 To increase or decrease the volume do one of the following Press the Down and Up soft keys Press the Up Down navigation keys 4 Choose one of the following Press the Select soft key to save the volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing conf...

Page 60: ... using the Local Tools menu Avaya recommends that you use the control in the Telephone Options menu To adjust the display screen contrast Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language or 1 To increase or decrease the display contrast level choose one of the following Press the Lower and H...

Page 61: ...ces and select Language To select a language Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time 1 Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche Note Some langu...

Page 62: ...Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Press the Select soft key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing conf...

Page 63: ...Info Encryption Info To view IP Deskphone information press the Services key select Telephone Options and select Set Info 1 Press the Up Down navigation keys to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key 2 Choose one of the following Press the Select soft key to save the t...

Page 64: ...OS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics To view IP Deskphone information 1 Press the Up Down navigation keys to scroll through the list to view the IP Deskphone information 2 Press the Cancel soft key to return to the Telephone Options menu 1 Press the Up Down navigation keys to scroll through the list of diagnostic information...

Page 65: ...ding calls while your IP Deskphone is busy or only unanswered calls The default setting is Log all calls To log only unanswered calls press the Services soft key select Telephone Options and select Call Log Option from the menu To log only unanswered calls 1 Press the Up Down navigation keys to scroll and highlight the Log Mode option 2 Press the Enter key 3 Press the Up Down navigation keys to sc...

Page 66: ...sy 4 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your Avaya 1120E IP Deskphone to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone O...

Page 67: ...lephone Options and select Call Log Option To configure Preferred Name Match 4 Press the Enter key 5 Press the Up Down navigation keys to scroll and highlight one of the following New call indication off New call indication on 6 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations 1 Press the Up Down navigation ke...

Page 68: ...lso performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and select Call Log Option To configure default area codes maximum of three 3 Press the Up Down navigation keys to scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Press the Select soft key to save th...

Page 69: ...rea Code 2 Area Code 3 4 Press the Enter key 5 Use the dialpad to enter the number at the prompt 6 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep the existing configurations 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup 2 Press the Enter key or Select Cancel ...

Page 70: ...ype 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 4 Press the Enter key 5 Use the dialpad to edit the number 6 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations 1 Press the Up Down navigation keys to scroll and highlight one of the ring type...

Page 71: ...oft key to sample the ring tone 3 Choose one of the following Press the Select soft key to save the ring type and return to the Telephone Options menu Press the Stop soft key and use the Up Down navigation keys to select a different ring type Press the Cancel soft key to keep existing configurations 1 Choose one of the following To turn on the call timer press the On soft key To turn off the call ...

Page 72: ...e key or restores the default labels to the keys To rename feature key labels press the Services key select Telephone Options and select Change feature key labels 2 Choose one of the following Press the Select soft key to save the configuration and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations 1 Press the Up Down navigation keys to highlight one of ...

Page 73: ...l does not change if the auto dial key configuration changes To rename the labels To restore the default labels 3 Press the Enter key 4 Press the feature key that you are changing Note If you enter a prime DN key an error message appears 5 Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text refer to Enterin...

Page 74: ... name display format press the Services key select Telephone Options and select Name Display Format 7 Press the Enter key 8 Use the Up Down navigation keys to scroll and highlight one of the following a Restore all key labels Press the Yes soft key to change all feature keys to default values b Restore one key label Press the Select soft key Press the feature soft key Press the Yes soft key to cha...

Page 75: ...configure Live Dialpad press the Services key select Telephone Options and select Live Dialpad 1 Press the Up Down navigation keys to scroll and highlight Name display format 2 Press the Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following first name last name last name first name 4 Choose one of the following Press the Select soft key to save the configuratio...

Page 76: ...ons and select Caller ID display order 2 Press the Up Down navigation keys to scroll and select one of the following Number name default 1 Press the Up Down navigation keys to scroll and highlight Live Dialpad 2 Press the Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following On Off default 4 Choose one of the following Press the Select soft key to save the conf...

Page 77: ...ay indication can be On or Off when the IP Deskphone is in normal mode Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and select Normal mode indication 2 Press the Up Down navigation keys to scroll and select one of the following On Off 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the mo...

Page 78: ...ed into the following submenus 1 Preferences submenu on page 80 2 Local Diagnostics submenu on page 86 3 Network Configuration menu on page 88 4 Lock Menu on page 89 If a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialp...

Page 79: ... boxes Key Function Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off Toggle the check box status Table 7 Navigation key functions in Edit mode Part 1 of 2 Key Function Down arrow keys Open the combo box list Move the highlight down the list Up arrow key...

Page 80: ...settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive Note Contrast can also be adjusted in the Telephone Options menu Avaya recommends that you use the control in the Telephone Options menu whenever possible To configure the Contrast or Sleep tools press the Services key twice to open the Local tools menu press the 1 key on the dialpad to ...

Page 81: ... hours 2 Press the Enter key 3 Press the Up Down arrow keys to increase or decrease the selected value Note 1 Available values for Sleep are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Note 2 Extending the sleep time or never sleeping reduces the life span of the display screen 4 Press the Exit soft key to exit to the main displ...

Page 82: ... local menus press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select 1 Preferences and press the 2 key on the dialpad to select 2 Language To select the language used in local menus 1 Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Press the Select soft key to save th...

Page 83: ...e dialpad to select 1 Preferences and press the 3 key on the dialpad to select 3 Headsets To select the active headset device Enabling HID Commands To enable HID Commands press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and press the 3 key on the dialpad to select 3 Headsets 1 Press the Up Down navigation keys to scroll and highlight ...

Page 84: ...1 Preferences and press the 3 key on the dialpad to select 3 Headsets Note The Headset type and Backlight options are only available when MHA is attached 1 Press the Up Down navigation keys to scroll and highlight the Headsets menu 2 Select the Enable HID Commands checkbox 3 Choose one of the following Press the Select soft key to save the desired selection and return to the Telephone Options menu...

Page 85: ...andset selects a line and you hear a dial tone This is also referred to as Off hook Release Goodbye key This is also referred to as On hook Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Volume key Use the Volume buttons to increase or decrease the volume of the headset Backlight The backlight illuminates...

Page 86: ...any time while working tools in the Local Diagnostics submenu Use the Return key to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address 1 IP Set Information The Network Configuration tool is used to view reports about IP set oper...

Page 87: ...s key twice to open the Local tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and press the 5 key on the dialpad to select 5 USB Devices To check USB device information 6 Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access 7 License Information The system administrator can use ...

Page 88: ...need to access this menu to configure specific IP address information to meet the requirements of your network To configure an IP Deskphone for a static IP address 1 Press the Services key twice 2 Enter the Admin password 3 Select Network Configuration 4 Scroll down to DHCP and ensure it is unchecked 5 Enter the IP address in the Set IP field 6 Enter the Net Mask in the Net Mask field 7 Enter the ...

Page 89: ...u options 89 5 Press Apply The phone reboots 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only ...

Page 90: ...ing Off hook dialing on page 91 Using On hook dialing on page 91 Using handsfree dialing on page 92 Using the Directory applications on page 94 Using Predial on page 98 Using AutoDial on page 99 Using Ring Again on page 101 Using Last Number Redial on page 102 Using Speed Call on page 103 Using System Speed Call on page 104 Using HotLine on page 104 Using intercom calling on page 105 ...

Page 91: ... the number or 3 To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key 1 Leave the handset in the cradle 2 Press the line DN key 3 When the dial tone sounds dial the number 4 When the called party answers lift the handset Goodbye 2498 ...

Page 92: ...u can switch between Handset and Handsfree mode To use handsfree dialing To discontinue a handsfree call 5 To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key 1 Press the Handsfree key 2 If a headset is connected press the Headset key 3 Dial the number Press the Goodbye key or Goodbye Handsfree Headset Goodbye ...

Page 93: ...To use a headset 1 Press the Mute key The LED indicator flashes 2 Press the Mute key again to return to a two way handsfree conversation Lift the handset 1 Press the Handsfree key 2 Replace the handset 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key Mute Mute Handsfree Headset ...

Page 94: ...call using Corporate Directory Note This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the...

Page 95: ...cessful search displays the first match on the screen 3 Choose one of the following Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing Note If there is no match to the search query start a new search or change the information in the initial search 1 Press the Up Down navigation keys to scroll and highlight a name in the Corporate Directory 2 Choo...

Page 96: ...dest entry To use the Callers List press the Directory key and select Callers List For information on how to configure and use the Callers List refer to Using the Callers List on page 150 To make a call using the Callers List 1 Press the Up Down navigation keys to scroll and highlight a name in the Personal Directory 2 Choose one of the following Press the Dial soft key to dial the resulting numbe...

Page 97: ...e date and time of a call In both the Redial List and Caller List you can check the date and time of a call 2 Choose one of the following Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial List Note Press the right arrow key if no name is stored against the number 2 ...

Page 98: ...play the DN of the selected entry 3 Choose one of the following In the Redial List press the Down navigation key to display the date and time the last call was placed to the selected entry In the Caller List press the Down navigation key twice to display the date and time of the last call from the selected entry Note In the Caller List the first press of the Down navigation key displays the number...

Page 99: ... the handset when the called party answers or if in handsfree mode begin to speak 1 Use the dialpad to enter the number 2 Choose one of the following To erase all numbers press the Clear soft key Reenter the numbers to be dialed To change one number at a time press the Delete soft key to backspace Re enter the number 3 Press a line key to dial the number 2498 or Clear Delete 2498 ...

Page 100: ... on the selected AutoDial key 3 Press the AutoDial key a second time to store the number on the selected key Note After you store a number the word Autodial disappears and the stored number is displayed 4 Assign a label to the key Note After you assign the label the number disappears and only the label appears on the screen next to the key 1 Press the Display key 2 Press an AutoDial key in the upp...

Page 101: ...gain To call a Ring Again party when you receive notification 1 Lift the handset 2 Press an AutoDial key in the upper display area to dial the number associated with that key 1 Dial a number and receive a busy tone or no answer 2 Choose one of the following Press the Ring Again soft key Enter the Ring Again Activate FFC 1 After receiving the notification ring lift the handset or if you are using t...

Page 102: ... the Ring Again soft key to automatically dial the number Choose one of the following Press the Ring Again soft key a second time Enter the Ring Again Deactivate FFC Choose one of the following or 1 To redial using the handset Lift the handset Press the line DN key 2 To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed RngAgn or RngAgn ...

Page 103: ...eed Call 1 Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode 2 At the prompt Enter a one two or three digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number 3 Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off 1 Lift the handset 2 Press the ...

Page 104: ...e HotLine feature to automatically dial a specific number To use HotLine 3 Dial the Speed Call code to automatically dial the number 1 Lift the handset 2 Choose one of the following Press the System Speed Call soft key Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to automatically dial the number Press the HotLine soft key to automatically dial the number or SScUsr S...

Page 105: ...er an intercom call while on a line other than your intercom group line 1 Lift the handset 2 Press the Intercom key 3 Dial the one or two digit code for the desired intercom group member or 1 Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call 2 Press the Intercom key and begin to speak Intrcm Hold Goodbye Intrcm ...

Page 106: ...nd the Message Indicator lamp to flash To answer a call Choose one of the following four options or Lift the handset or Press the Handsfree button located on the left side of the handset or Press the line DN key beside the LCD indicator as it flashes Press the Headset key if a headset is connected to your IP Deskphone Handsfree Headset ...

Page 107: ...oming call information on page 113 Tracing a malicious call on page 114 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold To retrieve a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Note If Au...

Page 108: ...party is put on hold and a dial tone sounds The LCD indicator light flashes steadily 2 Dial the DN to which you are transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial 3 When that number rings or a person answers press the Transfer soft key to connect the calling party If the person called is not available press the line DN key next to the LCD...

Page 109: ... answered To use Timed Reminder Recall 1 Press the Transfer soft key The call is put on hold 2 Dial the number to which you are transferring the call or 3 Choose one of the following to start the recall timer Press the Transfer soft key Replace the handset before the extension answers Note If the transfer is complete the recall timer stops Trans Trans ...

Page 110: ...ttendant while on a call 1 Lift the handset to reconnect to the original caller 2 Choose one of the following Press the Transfer soft key and repeat the transfer If the transfer is picked up while you are on the line press the Goodbye key to complete the transfer 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected t...

Page 111: ...on can be configured to automatically park most calls To park a call on the System Park DN or your own DN To park a call on a DN other than the System Park DN or your own DN During an active call press the Park soft key twice Note By default the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system 1 Press the Park soft key 2 Dial the DN where you w...

Page 112: ... the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 4 Choose one of the following Press the Transfer soft key Press the Conference soft key 1 Lift the handset 2 Press the Park soft key 3 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your IP Deskphone or to the at...

Page 113: ...ay a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress 1 Press the Call Party soft key The caller is placed on hold 2 Dial a charge account number or the caller s number Note For information on using the Charge key see Charging a call or charging a forced ...

Page 114: ...e on a call To use Call Trace without a Call Trace key 2 Press the flashing line DN key The call waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys Press the Call Trace key 1 Choose one of the following Press the Transfer soft key Press the Conference soft key 2 Dial the SPRE code followed by 83 or dial the Ca...

Page 115: ... Deskphone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback To deactivate Automatic Answerback Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Deskphone in your pickup group or another pickup group To answer a call in your own call pickup group Press the Automatic Answerba...

Page 116: ...e one of the following Press the Pickup key Enter the Pickup Ringing Number FFC 1 Lift the handset 2 Press the Group Pickup key or enter the Pickup Group FFC 3 Dial the pickup group number of the ringing IP Deskphone 1 Lift the handset or 2 Choose one of the following Press the Pickup key Enter the Pickup Directory Number FFC Pickup GrpPkp Pickup ...

Page 117: ...hat is not in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key 1 When the incoming call tone sounds press the Hold key to put the current call on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key 2 Press the Call Waiting key 1 Choose one of the followin...

Page 118: ... do not have a Call Waiting key 2 Press the line DN key associated with the first call 1 Press the Goodbye key to end the current call 2 Press the line DN key beside the flashing status icon to answer the incoming call Goodbye ...

Page 119: ... IP Deskphone on page 123 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the IP Deskphone is ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Press the Forward soft key Lift the handset and enter the Call Forward All Calls Activate FFC 2 Dial the DN where you want to forward...

Page 120: ...tside your IP Deskphone system still ring at your IP Deskphone Current incoming calls cannot be forwarded To forward internal calls Choose one of the following Press the Forward soft key Lift the handset and enter the Call Forward All Calls Deactivate FFC Press the Forward soft key twice or 1 Choose one of the following Press the Internal Call Forward key Lift the handset and enter the Internal Ca...

Page 121: ...to forward calls to any IP Deskphone To activate Remote Call Forward 2 Dial the DN to which you are forwarding your internal calls 3 Press the Internal Call Forward key or Choose one of the following Press the Internal Call Forward key Lift the handset and enter the Internal Call Forward Deactivate FFC Press the Internal Call Forward key twice 1 Lift the handset IntForward IntForward Z IntForward ...

Page 122: ...Call Forward Activate FFC to activate the feature 4 Dial your Station Control Password A dial tone sounds 5 Choose one of the following Dial your DN To forward calls to the previous call forward phone number press the key Do not perform steps 6 and 7 6 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds 7 Press the key 1 Lift the ...

Page 123: ... change your Station Control Password please refer to Security features on page 23 To lock your IP Deskphone 2 If you are calling from an IP Deskphone outside the system dial the direct system access number and wait for the dial tone 3 Dial the Remote Call Forward Deactivate FFC 4 Dial your Station Control Password 5 After you hear the dial tone dial your DN 6 Press the key 1 Lift the handset 2 Di...

Page 124: ... are dialing locally press the Goodbye key If you are dialing the FFC remotely dial your DN 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC 3 Dial your Station Control Password or 4 Choose one of the following If you are dialing locally press the Goodbye key If you are dialing the FFC remotely dial your DN Goodbye Goodbye ...

Page 125: ...ing Group Call on page 128 Using the Call Join feature Use the Call Join feature to connect a call to a current active call This connection creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call 1 Press the Conference soft key 2 Press the line key that has the number of the caller you want to connect to your current call 3 Press...

Page 126: ...unavailable 1 While on a call press the Conference soft key to place the party on hold You hear a dial tone 2 Dial the number of the person you want to add to the conference call You can talk privately to the person you are adding at this time Note If you press the Directory key you can also use the Corporate Directory Personal Directory Redial List and Callers List to find and dial the number of ...

Page 127: ...on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee Note This action has no effect on the display of other IP Deskphones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off 1 W...

Page 128: ...rs 2 Press the line DN key on which the conference call is established 3 Choose one of the following For a single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key 1 Lift the handset Goodbye ...

Page 129: ...ence call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold 1 Lift the handset Note the following about notification tones If you are on a call and receive three 10 second tones this is the notification of a group call on your current extension If you are on a call on another lin...

Page 130: ...up call Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Goodbye ...

Page 131: ... configured on your IP Deskphone you can press the Deflect feature key to deflect your call if your IP Deskphone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system or Choose one of the following Press the Make Set Busy key Lift the handset and enter the Make Set Busy Activate FFC or Choose one of the fol...

Page 132: ...ation contact your system administrator If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is...

Page 133: ...ve call the call is saved CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the ca...

Page 134: ...ed Override on page 140 Using Forced Camp on on page 141 Overriding a busy signal on page 142 Using Privacy Release on page 142 Using Radio Page on page 143 Using Voice Call on page 145 Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call fro...

Page 135: ...all Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Deskphones The IP Deskphones must reaccess the page trunk To connect to Call Page 2 Press the AutoDial key to call the number desired 3 Press the Goodbye key to end the call Press the Buzz key The IP Deskpho...

Page 136: ...r or Three Way Calling To use Centrex Exchange Line Switchhook Flash 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds 2 Dial the codes for your custom Centrex feature 3 Press the Goodbye key to end the call Goodbye CentrexSHF Goodb...

Page 137: ...tricted to local calls To charge a local or long distance call to an account before you dial To charge a call in progress 1 Lift the handset 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC 3 Dial the charge account number 4 When the dial tone sounds dial the number 1 Choose one of the following Press the Transfer soft key Press the Conference soft key Cha...

Page 138: ...rding FFC 3 Dial the charge account number 4 Press the line DN key to return to the call 1 Press the Transfer soft key The call is on hold 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC 3 Dial the charge account number 4 After the dial tone dial the number to which you are transferring the call or Conf 2493 Trans or Trans ...

Page 139: ...rivately to the person at the transfer number before you press the Transfer soft key 1 Press the Conference soft key The call is placed on hold 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference 5 Press the Conference soft key Trans Conf or Conf Conf ...

Page 140: ...Choose one of the following Press the Override key Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following Press the Override key again Enter the Override FFC again The other two people on the call receive an override tone and a conference call is established between ...

Page 141: ...e following Press the Override key Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone and you receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed 2 Return the handset to the cradle 3 When the person you called finishes the call your IP Deskphone automatically dials the number and both IP D...

Page 142: ...e to enable one or more people who share your DN to join a call 1 You receive a busy signal after dialing a phone number 2 Choose one of the following Press the Override key Enter the Override FFC The people in the targeted call receive a tone for approximately 1 second After Override joins you to their call a short tone repeats every 16 seconds 3 To terminate the call press the Goodbye key or Enh...

Page 143: ...election Meet me page Press the Privacy Release soft key during a call People can join the call by pressing the shared number DN key on their IP Deskphone Multiple Appearance DN feature 1 Lift the handset 2 Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged p...

Page 144: ...cond high pitched tone sounds followed by silence press the Goodbye key or replace the handset 1 Press the Radio Page soft key A special dial tone sounds 2 Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any IP Deskphone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset time period and a 15 second high pi...

Page 145: ...Use the Voice Call feature to make an announcement through someone else s IP Deskphone speaker To make a voice call 1 Lift the handset 2 Dial the Radio Paging Answer FFC The paging tone sounds 3 Dial your own DN to connect to the paging caller If the caller has disconnected a steady high pitched number unavailable tone sounds 1 Lift the handset 2 Press the Voice Call key and make the announcement ...

Page 146: ...Additional call features 146 To respond to a voice call Your IP Deskphone rings once and the caller s voice transmits through your speaker Lift the handset ...

Page 147: ...ctory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain last name up to 24 characters first name up to 24 characters phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Note If password control has been enabled enter your SCPW at the prompt To add an entry 1 Pre...

Page 148: ... enter the phone number 5 Choose one of the following Press the Done soft key to save the new entry Press the Cancel soft key to discard the new entry and return to the Add screen 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Edit soft key and perform your edits Next or Done Cancel Edit ...

Page 149: ...without saving your changes 1 Press the Up Down navigation keys to scroll and highlight the entry 2 Press the Delete soft key 3 Choose one of the following Press the Confirm soft key to delete the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry or Done Cancel Delete or Confi...

Page 150: ...ned then only the telephone number is displayed Entries in the Callers List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access th...

Page 151: ...on keys to scroll and highlight the desired entry 2 Press the Dial soft key 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Delete soft key 3 Choose one of the following Press the Confirm soft key Press the Cancel soft key 1 Press the Delete soft key Dial Delete or Confirm Cancel Delete ...

Page 152: ...number is displayed Entries in the Redial List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access Redial List press the Directory...

Page 153: ... scroll and highlight the desired entry 2 Press the Delete soft key 3 Choose one of the following soft keys Yes to delete the entry No to return to the previous screen 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Callers List No to return to the previous screen Dial Delete or Yes No Delete or Yes No ...

Page 154: ...d SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 155 Note Consult your system administrator to verify if the Virtual Office feature is available for your use You can use an IP Deskphone as a Remote phone to connect to your Avaya 1120E IP Deskphone even if it is a different IP Deskphone model Table...

Page 155: ...IP Softphone is blocked in certain situations Consult your system administrator Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure 25 Virtual soft key on page 155 Figure 25 Virtual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone Avaya 2007 IP Deskphone Yes Avaya 2033 IP Confer...

Page 156: ... enter the home Station Control Password SCPW Note 1 If the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 23 Note 3 Your Virtual Office session expires after a fixed perio...

Page 157: ...re 26 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone All the features appear as they do on your Office Avaya 1120E IP Deskphone Figure 26 Logged in to an Avaya 1120E IP Deskphone Figure 27 shows an Avaya 1140E IP Deskphone logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone Fewer display lines are available on the Avaya...

Page 158: ...ne Figure 28 shows an IP Softphone 2050 logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone In this case the information display is arranged in a different fashion but all the information is visible at one time Figure 28 Logged in to an Avaya 1120E IP Deskphone using an Avaya 2050 IP Softphone ...

Page 159: ...e message Logged Out When activated for Virtual Office by a Remote IP Deskphone your Office IP Deskphone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your sy...

Page 160: ...rtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Deskphone logs out of Virtual Office Emergency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone the call is placed to the local emergency service not to your home office emergency service Choose one of the foll...

Page 161: ...essages on screen Table 10 lists error messages and describes actions to correct the causes Table 10 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Deskphone is active not idle Wait for remote IP Deskphone to become idle and try again ACD is logged in Log out ACD IP Deskphone before Virtual Office from another IP Deskphone Make Set Busy...

Page 162: ... has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote IP Deskphone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote IP Phone 2004 or Avaya 2050 IP Softphone from an Avaya 1120E IP Deskphone some restrictions a...

Page 163: ...Main Office and receives IP Deskphone services from the Main Office At any time during Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you Permission Denied 6 Incorrect User ID entered Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Contro...

Page 164: ...e when operating in Local Mode When in Local Mode the IP Deskphone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive IP Deskphone calls Test Local Mode is useful when provisioning has changed for an IP Deskphone on an MG 1000B Controller Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode af...

Page 165: ...ss the Services key 2 Press the Up Down navigation key to scroll and highlight Resume Normal Mode 3 Press the Enter key the IP Deskphone registers back to the main office Table 11 Troubleshooting MG 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local Mode Network problem Press the Services key and then select Resume Normal Mode Contact system administrator if problem per...

Page 166: ...tional phone features 166 Local Mode Invalid ID 2 Branch User ID not found in any equipped TN Notify system administrator Table 11 Troubleshooting MG 1000B Part 2 of 2 Display Message Probable Cause Actions ...

Page 167: ... Up feature to receive a timed reminder call From your IP Deskphone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC 3 Dial the Au...

Page 168: ...he handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Goodbye Goodbye ...

Page 169: ...ers that log your hotel IP Deskphone calls To read meters To change a meter 4 Press the Goodbye key 1 Press the Message Registration key 2 Dial the room Directory Number DN 3 Press the Message Registration key 1 Press the Message Registration key 2 Dial the Directory Number DN 3 Dial the correct meter count Goodbye MRK MRK MRK ...

Page 170: ...ity features 170 To reset a meter to zero 4 Press the key 5 Press the Message Registration key 1 Press the Message Registration key 2 Dial the room DN 3 Press the key 4 Press the Message Registration key MRK MRK MRK ...

Page 171: ...aning status 1 Press the Room Status key 2 Dial the DN for the room 3 Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped The interrupted dial tone sounds 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID 6 Press the Room Status ...

Page 172: ...tatus key 2 Dial the DN for the room The DN is displayed followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Press the Room Status key 1 Press the Room Statu...

Page 173: ...digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status 4 Press the Room Status key RMK ...

Page 174: ...P Deskphone To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Avaya IP Phone External Server Applications User Guide ...

Page 175: ...t Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward A...

Page 176: ...le Feature Codes FFC 176 RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Table 12 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Feature ...

Page 177: ...umber Call Pickup Call Waiting Answer Return to first call Conference Handsfree Activate to end the call Switch to handset Handset to handsfree Activate Headset to end the call Hold Place a call on hold Return to a held call Last Number Redial Message Ring Again Activate AutoDial AutoDial AutoDial Display AutoDial Fwd Fwd Fwd Fwd Fwd Display Fwd Pickup Hold Call Waiting Goodbye Conf Conf Handsfree...

Page 178: ...for Call Platform features or press the Services key twice for local phone features Press the Message Inbox key Press the Up Down Navigation keys Press the Enter key Press the Headset key Press the Handsfree key Press the Mute on off key Press the Directory key Press the Quit Stop key Services menu Services Note The Services menu contains the Telephone Options Password Admin Virtual Office and MG ...

Page 179: ...Handsfree Listen Headset Listen Buzzer Contrast adjustment Language Note This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select 1 Preferences and select 2 Language Date Time format Local DialPad Tone Ring type Play OnHook default path Quit Quit Quit Quit Quit Quit Quit ...

Page 180: ...Quick Reference Card 180 ...

Page 181: ...nterference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly appro...

Page 182: ... Radio disturbance European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for...

Page 183: ...complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http support avaya com css appmanager public support or Avaya Inc 211 Mt Airy Road Basking Ridge NJ 07920 USA Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equip...

Page 184: ...Regulatory and safety information 184 DenAn regulatory notice for Japan ...

Page 185: ... than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE...

Page 186: ...d by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or product based on this material Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS GNU The following component is licensed under the GN...

Page 187: ...r can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software ...

Page 188: ... notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when...

Page 189: ...in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the exec...

Page 190: ...all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstan...

Page 191: ...aring and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF ...

Page 192: ... USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type...

Page 193: ...ist of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project ...

Page 194: ...SEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptog...

Page 195: ... and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or...

Page 196: ... OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of th...

Page 197: ...enberg daniel haxx se All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A ...

Page 198: ... Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following indivi...

Page 199: ... list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim ...

Page 200: ...t without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png_get_copyright function is available for convenient use in about boxes and the like printf s png_get_copyright NULL Also the PNG logo in PNG format of course is supplied ...

Page 201: ...ther the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIM...

Page 202: ...t to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License Copyright c 19...

Page 203: ...DING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Libjpeg END OF TERMS AND CONDITIONS The following com...

Page 204: ...apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically p...

Page 205: ...allations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat6 Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT Gig Ethernet GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Context sensitive soft key...

Page 206: ...ff Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFC Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of cal...

Page 207: ...en Off hook Any line selected to make a call or receive an incoming call The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature R...

Page 208: ...t others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OF...

Page 209: ...ser interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on ...

Page 210: ...Terms you should know 210 ...

Page 211: ...key labels 72 Changing feature key labels 72 Charge a call or charge a forced call 137 Choosing 70 Choosing ring type 72 Conferee Selectable Display and Disconnect 127 Conference call 126 Configure Callers List log 65 Configure New Call indication 66 Configuring Area Code Setup 68 Configuring call log options 78 Configuring Name Display format 70 Connect the components 29 Connecting the components...

Page 212: ...y 17 206 Group Call 128 H Handsfree Speaker key 15 Handsfree dialing 92 Headset key 16 Hold key 16 Hospitality features 22 Hot Line 104 I Indicator status 206 Information display 206 Information line 207 Intercom call 105 Internal Call Forward 120 Interrupted dial tone 207 L Language display 60 Last Number Redial 102 License Information 87 Line DN key 14 Local Area Network LAN 11 Local Diagnostics...

Page 213: ... tone 207 Room Status 172 S Secure your telephone 123 Security features 23 Selecting a language 60 Selecting date time format 61 Self labeled line programmable feature keys 14 Services key 19 207 Shared Directory Numbers 208 Shift Outbox key 17 Special dial tone 208 Special Prefix code SPRE 208 Speed Call 103 SRTP media encryption 23 Station Control Password SCPW 23 208 change your password 24 tur...

Page 214: ...erface 209 V Viewing telephone information 78 Virtual Office 154 Virtual Office login 155 Virtual Office logout 160 Virtual Office on your Remote tele phone 157 Voice Call 145 Volume adjustment 59 Volume control 15 Volume control bar 15 ...

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