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User Manual
Service Call
If the ice machine works abnormally, please confirm below before making a service call:
1. Check the water supply
• Whether there is water in the water trough;
• Whether the water pressure for the is 18.75 psi to 80 psi; the water temperature is 40-90°F;
• Whether the water valve is open;
• Whether there is no water leakage;
2. Check the power
• Whether the indicator on the display panel is ON;
• Whether the panel display does not display the OFF standby state;
• If the LED on the display panel is not ON, check whether the plug and socket are normal, and
whether the power supply switch is ON.
3. Check nameplate and serial number
• Check the nameplate located on the side or back of the ice machine and record the model
and series number of the ice machine.
Note: If the machine fails due to the user’s faults, such as failure to use and maintain a
water filter, no supply of water, electricity or environmental factors, rather than the fault of
the ice maker, the door-to-door service will be charged.
4. Allow the dismantled spray pipe, water pump, water pipe, and water curtain to dry.
Then install them back to their original position.
3. Spray the sanitizer solution into the ice evaporator with a spray bottle. Spray the water tank, ice
plate and its plastic parts, side plates, ice bin and other sanitary areas with sanitizer solution. If
using a no-rinse sanitizer, there is no need to rinse.
