AVA WEIGH 334PCSP30, User Manual, Page: 22 / 24

21.
ERROR CODE
CODE ERROR
Er-01 Total amount over
Er-02 Label is too high
Er-03 Nothing to copy
Er-04 Gap error
Er-05 Weight error
Er-06 PLU has no sale data
Er-07 Unit price cannot be zero
Er-08 Exit tare mode
CODE ERROR
Er-09 Salesman error
Er-10 Close orange handle
Er-11 No PLU / LF code
Er-12 Change weight
Er-13 No paper
Er-14 ------------- (weight over)
Er-15 Take out label
Er-16 Hotkey does not define PLU
Printer paper difficultly, paper roll fixed
Reasons:
a. There may be a size difference between the paper roll and shaft, or the shaft wasn't installed properly
Solutions:
a. Return the printer for reinstallation
There is a "ka ka" sound when printing.
(Note: If this is the problem, don't press the "print" button or the mainboard may burn out)
Reasons:
a. The paper wasn't installed correctly, causing a paper jam
b. The paper receiving shaft is jammed
c. There is debris between the small and big gear
Solutions:
a. Reinstall paper correctly
b. Reinstall paper receiving shaft
c. Check gear, remove debris
When the PLU hotkey is pressed, it doesn't print, but the keyboard responds
Reasons:
a. The tray is unstable
b. No PLU data has been downloaded to the scale
c. The label paper wasn't removed after printing
Solutions:
a. Position the label scale horizontally
b. Download all PLU data to the scale from the software
c. Remove label paper promptly after printing
There are two communication ports on the label printing scale. The RS232 and TCP/IP (Ethernet).
OTHER PROBLEMS