20.
Unable to communicate
Reasons:
a. Communication ports are set up incorrectly
b. The incorrect serial number of the scale, or the incorrect IP address was entered
c. The interface can't connect or there is a problem with the Ethernet cable
d. There is a problem with the communication board or mainboard
Solutions:
a. Confirm the available communication ports
b. Confirm the same serial number on the scale and 334PCSP30T software, and confirm the same
IP address on the scale
c. Check if the network cable is damaged and see if the network port is securely inserted
d. Replace the mainboard or communication board if the problem is not resolved
No display or display but no characters
Reasons:
a. Display pole is not installed properly, which results in poor contact with the control board
b. There is water in the display pole base, causing a shortage and corrosion on the circuit board
c. The display is damaged
Solutions:
a. Re-install the display pole with a lock fixed bolt
b. Change circuit board or display pole
c. Change display pole
COMMUNICATION PROBLEM
DISPLAY PROBLEM
Zero point instability
Reasons:
a. Environmental impact, such as vibration, wind, or strong magnetic interference
b. The weighing electric circuit is damp
c. The wind resistance function has not opened
d. The leveling mat is not level
Solutions:
a. Remove the interference factors
b. Replace the mainboard
c. Open the wind resistance function (set it in function setting)
d. Adjust the leveling mat to be level
e. If problem is not resolved with the above methods, return the scale
Unable to weigh
Reasons:
a.
Bad mainboard, bad AD board or bad load cell
Solutions:
a. Replace the mainboard
b. Check that the AD board is working properly. If not, return the scale