Appendix A—AutoPatch Service / Returns
Policy
A.1
Service
The AutoPatch 1YDM is to be serviced only by AutoPatch authorized service
agents.
A.2
Return Authorizations
Except for warranty claims, merchandise will not be accepted for return or
exchange after the first thirty (30) days following the invoice date.
Merchandise will not be accepted for any reason without a Return Materials
Authorization (RMA) number. Returned items must be shipped prepaid, in-
sured, with the RMA number clearly stated on the outside of each carton and,
if possible, in original packing container(s).
Note:
AutoPatch will not be responsible for damage in-
curred in shipping due to insufficient packaging. If
requested, AutoPatch will supply a new shipping car-
ton at cost.
Products and parts returned or exchanged for any reason other than war-
ranty purposes are subject to a restocking fee not greater than twenty
percent (20%) of the invoiced price, if returned in unused condition.
A.3
Claims for Shipping Damages
Unless otherwise specified, merchandise is normally shipped by Federal Ex-
press Economy service. AutoPatch reserves the right to select the final
method and carrier for any shipment.
Although we take special care to ensure the safe arrival of all orders, ship-
ping accidents and damage can occur. Shipments are transferred to the
appointed carrier in good condition and AutoPatch’s liability for the product
ceases when the transfer to the carrier is complete. Therefore, claims for
damages and shortages must be filed with the transporting company by the
receiving company within fifteen (15) days of receipt. Visible damage and
shortages must be noted on the freight bill; packaging and contents must be
retained for inspection.
