ATS Series Installation Manual
20
21. Troubleshooting
If You Need a Service Call
If the opener needs a service please call the dealer who installed the garage door opener (their contact details are usually
on a sticker on the back of your garage door). For product assistance contact 13 62 63 within Australia.
BEFORE CALLING
you should have the following information to assist in providing the appropriate service:
1. Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2. What is the current light status on the opener?
3. Manually disengage the door (Section 16).
How easy is it to manually open and close the door?
4. What model is the opener? (Model no. information is located at the rear of the opener)
5. Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6. When was it installed? (If known)
Flashes Issue
Remedy
1
Normal operation (door is fully open)
2
PE is preventing door from moving
Clear away any obstructions. Test Door. If unable to move the
door and suspect beam is faulty, enter Safety Beam Emergency
Close by pressing and holding a pre-coded button on transmitter
for more than five seconds and the door will start closing.
3
NOT AVAILABLE
4
Wireless PE battery is low
Change PE Battery
5
NOT AVAILABLE
6
Maintenance is due after pre-set number of cycles.
Contact dealer to arrange service.
7
Standby battery is faulty
Contact 1300 769 850 within Australia for assistance
8
Door was obstructed
Clear away any obstructions and test door opens/closes
correctly. (If door is damaged, contact your door professional)
9
Motor overloaded or stalled
Check the doors operation by disengaging the motor and
ensuring the door runs smoothly. If necessary make door
adjustments or contact your door professional.
10
Unit running on battery power
Main light will flash (3) three times at the start of the cycle to
indicate opener is running from battery backup.
Check power supply.
Main Light = Service / Warning Indicator:
Requirements for a service and user warnings are indicated after operation by the main light repeatable flashing OFF a
number of times followed by a pause. The below table identifys the issues and remedies.
Connecting or Disconnecting Accessories:
When disconnecting or reconnecting accessory base station modules (Wireless PE Beams) press the MODE button repetitively until
the GEAR LED is on, the press the STOP / SET button until the main courtesy light stops flashing.
