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TROUBLE SHOOTING
22
SYMPTOM
POSSIBLE CAUSE
REMEDY
Door will not operate.
Mains power not switched on.
Door is obstructed.
Door is locked or motor jammed.
Door tracks/hardware damaged.
Switch on mains power.
Remove obstruction.
Unlock door or remove jam.
Door requires service/repair by qualified
technician.
Door starts to close but automatically
reverses to open position.
Adverse weather conditions (wind or cold)
causing door to stiffen and become tight in
the tracks.
Possible obstruction in the doorway.
Increase force margin setting and/or re-
initialise the door. See Step 17 on page 15.
Remove obstruction.
Door operates from drive unit (O/S/C)
button but not from transmitter.*
See note.
Transmitter code not stored in memory.
Flat Battery.
Broken battery lead inside transmitter.
Code transmitter in to openers memory.
Refer Step 18.1 on page 16.
Replace battery - A23 Alkaline 12V.
Send transmitter to installer or ATA for
repair.
Door will not close fully.
Door limits positions need to be reset.
Reset limits positions. Step 15.2 Page 13.
Door will not open fully.
Door limits positions need to be reset.
Reset limits positions. Step 15.2 Page 13.
Courtesy light not working.
Globe blown.
Replace globe - Edison Type 240V 60W.
Globe keeps blowing.
Incorrect globe voltage - must be 24V DC. Replace globe - Edison Type 240V 60W.
Auto close not working.
PE Beam or wiring faulty
PE Beam not aligned correctly.
PE Beam is obstructed.
Door obstructed when closing.
Auto close time not set.
Auto close mode not set.
Repair PE Beam or replace wiring.
Re-align optics.
Remove obstruction from the path of PE.
Remove obstruction.
See Step 22 on page 18.
See Step 22 on page 18.
*Please Note:
Some areas may be prone to excessive radio interference brought on by devices such as cordless telephones, wireless
stereo headphones and baby monitors. It is possible that these devices could cause a degree of interference such as to greatly reduce
the range of the transmitter. In such an instance please contact your ATA dealer for an alternative frequency replacement kit. As this is
not a warrantable situation but an environmental issue charges may apply for the changeover.
DATE
MAINTENANCE PERFORMED BY
SIGNATURE
AMOUNT
INV. No.