TROUBLE SHOOTING
18
SYMPTOM
POSSIBLE CAUSE
REMEDY
Door will not operate.
Mains power not switched on.
Door is obstructed.
Door is locked or motor jammed.
Door tracks/hardware damaged.
Switch on mains power.
Remove obstruction.
Unlock door or remove jam.
Door requires service/repair by qualified
technician.
Door starts to close but automatically
reverses to open position.
Adverse weather conditions (wind or cold)
causing door to stiffen and become tight in
the tracks.
Possible obstruction in the doorway.
Increase force margin setting see Step 16 on
page 13.
To re-initialise the door see Step 23 Pg 16.
Remove obstruction.
Door operates from drive unit (O/S/C)
button but not from transmitter.*
See note.
Transmitter code not stored in memory.
Flat Battery.
Code transmitter in to openers memory.
Refer Step 17 on page 14.
Replace battery - A23 Alkaline 12V.
Door will not close fully.
Door limit positions need to be reset.
Reset limit positions. Step 15.2 Page 12.
Door will not open fully.
Door limit positions need to be reset.
Reset limitspositions. Step 15.2 Page 12.
Courtesy light not working.
Globe blown.
Replace globe - Edison Type 240V 60W.
Globe keeps blowing.
Incorrect globe type - must be rough
service or construction globe.
Replace globe - Edison Type 240V 60W.
must be rough service/construction globe.
Auto close not working.
PE Beam or wiring faulty
PE Beam not aligned correctly.
PE Beam is obstructed.
Door obstructed when closing.
Auto close time not set.
Repair PE Beam or replace wiring.
Re-align optics.
Remove obstruction from the path of PE.
Remove obstruction.
See Step 22 on page 16.
*Please Note:
Some areas may be prone to excessive radio interference brought on by devices such as cordless telephones, wireless
stereo headphones and baby monitors. It is possible that these devices could cause a degree of interference such as to greatly reduce
the range of the transmitter. In such an instance please contact your ATA dealer for an alternative frequency replacement kit. As this is
not a warrantable situation but an environmental issue charges may apply for the changeover.
FACTORY DEFAULT SETTINGS
DEFAULT
STEP
MAXIMUM
MAXIMUM MOTOR RUN TIME
30 Secs.
—
—
COURTESY LIGHT TIME
3 Mins.
10 Secs.
10 Mins.
OBSTRUCTION FORCE MARGIN
14
1
30
AUTO CLOSE TIME
0 Secs.
5 Secs.
4 Mins.
IMPORTANT NOTICE - MAINTENANCE INFORMATION
Your garage door opener should be serviced by an experienced service person. The moving parts (worm drive, helical gear,
etc.) need to be lubricated with high pressure grease every 12 months and other critical adjustments (reversing sensitivity,
limits adjustments ,etc) checked and adjusted when required as per the installation manual.
